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My experience with Lyra as a mental healthcare provider has been miserable. First of all, the homepage doesn’t load half the time. The first time I tried booking a therapist was during the height of the Pandemic, so there were all sorts of scheduling issues that resulted in me never seeing a therapist. More recently I decided to seek help through Lyra on their website and received error notifications whenever I tried to schedule an appointment. I received no further confirmation of any appointments being scheduled but couldn’t book a therapist because of a ghost appointment. couldn’t access any of the messages my counselor sent me, never received any help after reaching out to support, and ran into the same functionality issues on the app as the website. TLDR: any reviews that put Lyra in a positive light at all are botted or the minority of people’s experiences. Lyra wasn’t able to help me after repeated attempts because the service as a whole is simply broken. I would put money on Lyra inadvertently killing people from how unusable it is as a service. Maybe my experience is purely individual…but I think your boss wants you dead with Lyra as a provider.

Once you’re actually in therapy, Lyra’s services are great - but the app itself is buggy, inconvenient, and ineffective for booking therapy. 1.) It never remembers my login info, so I have to login every single time I open the app. 2.) It keeps telling me I need to confirm my information, even though I’ve done so 5x (then it says confirmed, then the message pops up again). 3.) I keep trying to search for providers and getting an error message every time. 4.) In the past, Lyra gave you the option to choose between short-term coaching and long-term therapy. Now, they essentially trick you into booking short-term coaching (no other option) UNLESS you select “in-person appointment.” What if you want normal therapy over video? Apparently Lyra doesn’t consider this a viable option anymore. Frustrating that this bugginess and bad app are blocking what’s typically been a great therapy experience. Please fix these things, Lyra! 🙏

It doesn’t help to try to find care when the app has errors that shut down the process and forces you back to the home page to start over. I started over 3 times and my frustration tolerance is already a problem since I am trying to find care for a reason. I want to snap because the whole thing inflames irritability and discourages anyone who is desperately trying and vulnerable. The translation from Japanese is poor and the choices presented made no sense in English. Why is getting help so hard? I need help, I’m already beat down from trying to get care via the regular routes of going thru insurance, getting waitlisted, told to call customer support for all these apps, and this Lyra thing will probably just tell me to contact their customer support too. C’mon. Frustrating.