Contact eMeals Support

by JosiDenise

Signed up for the trial. Really liked the service, but there were a few flaws for me - if two recipes called for eggs, instead of intuitively adding one carton of eggs, it asked me twice and made me choose eggs twice. Also, unable to see the recipes again once in shop mode which makes it hard to remember whether an ingredient is essential if the store is out of stock.

But my real issue.......there is NO customer service. There is NO option to cancel your trial, ANYWHERE. They give you a number to call for cancellation. I waited on hold for 45 min while all reps were “busy” and the impersonal robotic voice promised me a “chance for up to 25% off!” told me to “just stay on the line” while continuously offering me to schedule a callback. In two weeks, they haven’t responded to my two emails, FB message, tweet, or requests for callback. At this rate I guess I’ll have to contact my bank for a dispute because I am assuming they will charge me - though I have been trying to cancel my trial since the 2nd day.

This is how you lose customers. Doesn’t matter how novel your product is if you don’t value humans. Another company will do it better and actually care about people, and eMeals will go out of business. Give it a year.

by Graceland2015

I love the app and what it has to offer. Integrating the recipe lists into walmart pickup or delivery?!?! yeah that’s really rad, helpful, awesome. recipes are yum. menu selections are great. BUT this company will charge your bank account for subscriptions (i did yearly) without any account or email notice! you cannot unsubscribe from them via the app, you must email support. hate that bs. HATE. IT. SHADY BUSINESS TACTICS. YALL WHATS WRONG WITH THE WORLD GOT DANG SONNY. right now we are in a pandemic, my fam is down to 1 job, part time, and food and necessities are hard to come by but guess what, emeals gettin paid. emeals overdrew my bank account $100 without notice and now my fam is gonna sit in the negative for a week before payday can fix that. was hoping to find some toilet paper and a few things in town this week but now i can’t afford it. lol go freakin figure. i hate when apps do that. anything to get ur money, even take it without u knowing. it’s rude and downright shady. fix it or you will lose a lot of subs. GADNAHSUHAHAJAHSIABA IM SOOOO MAD!!!! this has caused so much stress for me. idk how i’m gonna explain this to my husband. icing on the freaking cake. thx emeals. paying for a meal app when there’s no food in the stores and no money in my account to buy anything anyways. ffs. i’ve contacted them for a refund.

by VenableCL

I have been an eMeals subscriber for years. The App works very well and wouldn’t change much. The program was phenomenal back when it was simpler with a few meal programs. Now that it’s trying to meet the needs of everyone and every possible appetite, it misses the mark often. (1) Many of the recipes are designed with cross-over in mind. So - you’ll find the same recipe in 5 different plans. Problem is - it usually only hits one plan well and suffices for the others. (2) Kid friendly use to be exactly that. You knew it wouldn’t have mixed foods and complex seasonings. Yes, I have a kid that dines on anything, but my other one, I needed the boring kid-proof recipe. (3) Classic use to be true Classic (bring out the Campbell soup mix-ins). Now they try to make it healthy, too. And that doesn’t work for remembering the Classic tastes. (4) Slow cooker use to be all slow cooker recipes and included dinners, breakfast, and occasional other ideas. Now often the recipes are slow-cook once and 2nd recipe uses the first. Well, if you didn’t like the first, you’re out 2 recipes options. (5) They are trying to compete with meals in boxes, and are losing the core customers. What we used this for was to pick 2-3 recipes a week. Now - I’m hard pressed to find 2-3 recipes a week I want to cook, eat, or works for my family - and that’s using 2 plans and switching. I think I’ll give it another month. But then will probably quit.