Contact HealthEquity Support

by Ms.Pippy

Hello, just wanted to drop a note about my experience over the past few months with this app. I used to absolutely love this because I can quickly access all my remaining bills after insurance and pay my doctors from my HRA, HSA etc. but as of late, the app has not been working. I called in for assistance and was told that there is nobody there that actually manages the app and make sure it is updated and working. I find this very odd and concerning. It took until now for my funds for this fiscal year to finally post but I still am not able to actually use those funds from the app to make payments like I have been able to do for the past two years. This is very frustrating! The same guy that told me no one monitors the app suggested I pay at the time of service! No thank you! I want to see the items and what I owe before I pay, it prevents outstanding balances and overpayments. He then said I could pay online with a computer instead of using the app but the funds will still not process, I get an error message every time I submit with a number to call (that I called) with no resolve. Basically be advised, you may not be able to actually use your money. 😔

by StephenTX214

I am an actual user (not a competitor as another review claims), and this is by far the most incompetently designed and executed app I have ever seen. I submit a claim or two every month, and every time I try to use this app first in hopes they’ve finally fixed it. Yet every month, it’s broken in completely new and “interesting” ways that force me back to the web site yet again.

It is obvious nobody at HealthEquity has ever actually used their app and there is no QA being done; they just dump it on the users (trapped by their employer’s choice, which makes the competitor comment bizarre) and let them report what doesn’t work. And for every bug they do eventually fix, they break three more things.

Use the web site instead, and from a desktop since it doesn’t work on a tablet/phone any better than the app does. Its workflow is almost as nonsensical, but at least you can actually get things done after a banging your head against the wall enough times.

by Cnp8119

I cannot express enough hope much I dread this app. Receipts must be attached to every transaction (which is ridiculous when the card emails me every time my insurance is used, whether the card was used or not... you would think they could just match things up), but that’s fine. Except that every time I tap “attach document” the app closes itself out and I have to log back in and try again. I have about six transactions I need to attach receipts to today, and I’ve logged in 7 times and only been able to attach one. I guess since they have all the power in the relationship—because if we don’t attach the receipts, they’ll just shut out cards down, and since our company chooses the FSA host so we cannot just change to a better one—they don’t feel any incentive to improve this for us. Seriously frustrating.