Contact MyFitnessPal: Calorie Counter

Contact MyFitnessPal Support

Published by on 2023-12-13

About: Track progress toward your nutrition, water, fitness, and weight loss goals with
MyFitnessPal. This all-in-one food tracker and health app is like having a
nutrition coach, meal planner, and food diary with you at all times.

How to Contact MyFitnessPal Customer Service/Support

MyFitnessPal: Calorie Counter Contact Information

Listed below are our top recommendations on how to get in contact with MyFitnessPal: Calorie Counter. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact MyFitnessPal: Calorie Counter. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).

NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Under Armour, Inc.

14.81% Contact Match

Developer: MyFitnessPal, Inc.

E-Mail: [email protected]

Website: Visit MyFitnessPal Website

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Privacy & Terms:

Reported Issues: 9 Comments

4.7 out of 5

By Robert Hersey

2 months ago

I am having issues logging on to your websit to change my password but was unable to log in as the site appears to have been hijacked. All I get is a page selling Nike footwear. Also on occasion I have received a notification saying a 4 digit temporary has been sent to my email address but none have arrived so far

By Mary J Hill

3 months ago

Cannot log onto My Fitness Pal premium subscription. I would like to cancel it, but no way to do this.

By Leslie

1 year ago

My sister apparently signed up for a free trial to check out MyFitnessPal in Nov 2021 while in the hospital with terminal cancer. She died in early Dec 2021, but her membership was converted to premium status, and her estate is still being charged for a service she probably never used. How do I cancel it? I don't know her membership ID or password, and I can't find a customer service number. Still, the bills keep coming!! If you care about your loved ones, avoid this type of app at all costs.


2 years ago

Suddenly, I am not able to log into the app. I put my username and password in but it takes me to a website on my phone. Very frustrating! Logging in on the website is fine, with no issues but I prefer to use the app when my laptop is not accessible. What do I need to do to get it working again?

By Deborah Acquisto

2 years ago

I am having trouble finding recipes that I added to my recipes. I have to look through 12 boxes of recipes that I have posted none of it is in alphabetical order. It is very time consuming. How do I get them in alphabetical order. I also tried search and couldn't find it. Help

By Sonia

2 years ago

Does anyone have a telephone number and an email address where i can request the cancellation of myfitnesspal app? I just signed up but unfortunately I don't find the app user friendly and no tel or email address for any communication. Also the chat box does not give coherent answers!

By warsenis

Good app, if you don’t mind being treated like a child

I am a paying premium member (not for long). Whenever I entered my weight, I kept getting this message asking if I’d like to change my goal weight to match the recommended range. I click on the “No Thanks” button and that should be that, but it isn’t. The next day when I enter my weight, I get the same annoying message (and you have to answer it otherwise you cannot proceed). Again I click, “No Thanks,” but the app doesn’t care. So I contacted support and they made me go through all these hoops and hurdles and (including a full reinstall of the app) and a week of email exchanges later, and they tell me, “There is no way to turn it off as your goal weight is right on the line of healthy. While we do feel it's very important to keep the message in the app to deter users who may be attempting to reach dangerously low goal weights, we do acknowledge that it's not relevant for a member like you who is still in the healthy range." In other words, they’re going to do nothing because you'd prefer to "deter users who may be attempting to reach dangerously low goal weights." So not only is this a poor reflection on how you treat a premium member like me, but also on how you treat your other members whom you choose to treat like children and tell them what's good for them and not let them decide for themselves by REPEATEDLY giving the same message and not stopping until they change their goal.

By Ajmaestas95

Terrible Customer Service and Glitchy App

I’ve used my fitness pal for years, and I never had an issue until recently. Thankfully, I’ve also never had the misfortune of talking with any of their customer service representatives before these past few days. I’ve been unable to log into the app for quite a while now, which is extremely disheartening considering that I’ve been paying the exorbitant fees for premium access for quite a while now (off and on, of course). I tried requesting a password reset over 20 times, and I still have yet to receive any sort of email. Yes, my fitness pal, I’m sure that I’m putting the email in correctly, and yes I’ve checked my spam.🙄 So naturally, I submit a ticket. Here we welcome Frannie.🙂 After outlining the entire situation in my ticket, I get a generic mass-response type email outlining everything in the article which I’ve already read several times over. So I respond back telling her I still haven’t got a solution yet. To which she responds, “We have just sent you a password reset email. If you did not receive it, please let us know.” I wait a day, and still nothing. So I let her know twice, and, you guessed it, still nothing. Quite simply, I have no idea what to do now. I’m likely going to just have to request a refund for premium services seeing as how I can’t access the app on my phone or my computer. This is super frustrating and huge waste of time.

By Clineomine

Difficult to navigate

I consider myself very tech savvy and the user interface for this app is very confusing for me. My husband who also uses it is totally lost and I have to enter his data for him. What is confusing is searching for foods. Depending on which page you are on, the “scan barcode “ may be in a different place. When creating a meal or recipe, no confirmation a food was added and return back to add in the next food. Multi add should have the ability to scan too. It is also not intuitive to find your recent foods. When you put in a recipe, in order to actually cook the item, you have to edit the recipe to see the amount of ingredients to create it. The other disappointment is sharing meals, recipes, and foods with friends you have added. The ability to favorite individual items should be there that is used weekly or monthly, instead of having to scan the item again as the recent foods is not listed alphabetically. The developers suggested I create a Meal for each of my grocery items to find. I’ve done that, but again, my husband doesn’t have access to that, so if he eats something I bought, but I didn’t, he has to scan it too. This is not usable for couples or families that eat similar items but not the same. I’ve already paid for my premium. I’m not going to continue with my husband’s. $79 is way too expensive for the minimal features provided. Also, it doesn’t sync correctly with my Apple health and watch data. I’m constantly having to edit it.

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Why should I report an Issue with MyFitnessPal: Calorie Counter?

  1. Pulling issues faced by users like you is a good way to draw attention of MyFitnessPal: Calorie Counter to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a MyFitnessPal: Calorie Counter customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using MyFitnessPal: Calorie Counter.

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