IATA Travel Pass app not working? crashes or has problems?

IATA Travel Pass Status


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⚠️ Most reported problems ⚠️

Something else
86.4%

Login
9.1%

Not working
4.5%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of IATA Travel Pass Problems 😠👌🔥

Cons

- Doesn't have detail listed for US passports

- UI isn't pretty

- Gives false information

  19 Reported Issues: 😵🆘🛟🚨📢

Robert Clark
2022-05-21

Horrible user experience. QCode Scanner is crap. Won't take .pdf files. Won't take images of Australian Vax Certificate QCode. The app crashes several times. I'm over it.

Chris Winefield
2022-05-17

I have uploaded my vaccine pass details but the QR scanner to upload the covid test results fails repeatedly

John McNiven
2022-05-16

My app has my vaccination certificate loaded but I cannot scan or upload my Covid Test Results

Roland Brown
2022-05-09

When I load Emirates into the website and 30 May ( and any date) - it says no flights found. Is Emirates no longer included?

Daniel Burnikell
2022-05-08

Issue 1; When trying to load my flights, I select Emirates and select my date of departure, but they response is that it can’t find details (but it seems it cannot locate any Emirates flight when choosing other dates). Issue 2; When trying to scan my Vaccination QR code from my photo collection, it just says my vaccination certificate is invalid, try again Appreciate your feedback on my app issues.

Sheila Mae Anislag
2022-05-01

I have been trying to scan my new zealand vaccine certificate but it does not work.

Roly Williams
2022-04-27

When setting up profile, app opens camera and searches for passport bio page but does not recognise it no matter what lighting, angle, distance etc it is set at. Unable to continue with setup. Tried uninstall of the app and re-install but had the same result. Using an Oppo A54 Android phone - no issues with other apps.

Lyn Taylor
2022-04-26

Crashed, didn't even load the app, just got stuck on load page

Ann Sezier
2022-04-13

Covid 19 test results not uploading - receiving error messaging continuously.

Christina Standfield
2022-04-12

when trying to pull up my flights app just does a loading circle but never opens. Really frustrating and nerve wrecking to use before a flight. I trust this app to hold all my information in one spot, then it doesnt open when you need it. Not good

Peter Choong
2022-04-12

Keeps sending error message that Australian Government International COVID19 Vaccination Certificate is not valid and cannot be added to my profile. I have downloaded several times, tried to scan in good lighting, and also from image stored in photolibrary. Still not able to upload certificate.Very disappointing

Derek Divers
2022-04-12

Installation of travel pass crashes when trying to capture passport details. Reinstall has same result.

Bird Dovahkiin
2022-04-07

App won't let me share my details. Comes up with error message saying "Url error: we were unable to get information from that url. Try again" and then when I do, the page just stays on a loading page and nothing happens.

Paul
2022-04-05

App won't work. Reloaded but no joy. Gets to loading passport then locks up. Very frustrating.

Celia Reygaert
2022-04-04

The app crashes when trying to login with Google on Android.

Sean Thompson
2022-04-01

Keep getting bad request error - using iPhone 12 fully updated

Paul Trovato
2022-03-21

The app is telling me there's a problem connecting to the server. My internet is working just fine.

Starr Rabe
2022-03-20

I downloaded the app and it does nothing.

Kerrie Gandara
2022-03-09

I installed the IATA app on both my phone and my IPad. The one on the phone keeps crashing, won’t recognise my passport and then stops working and won’t scan the QR code on my vaccination certificate, either by direct scanning or from a scanned photo and the app on my IPad just gives an error message when I click on Vaccination Certificates. I’ve tried uninstalling, reinstalling the apps, closing all other apps, rebooting devices, etc. Nothing fixes the issues.

Showing 1-19 of 19

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Contact e-Mail: feedback.travelpass@iata.org


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Developer: IATA


68.18% Contact Match

Developer: DragonPass Company Limited

E-Mail: developer@dragonpass.com.cn

Website: 🌍 Visit Mastercard Travel Pass Website



About this app

IATA Travel Pass offers a safe and secure way for travelers to check the requirements for their journey, receive COVID-19 test results and scan their vaccine certificates, verify that these meet the destination and transit requirements and share these effortlessly with health officials and airlines prior to departure.  We are focused on supporting airlines with the re-start of air travel and IATA Travel Pass is being developed to create a better passenger experience.  IATA Travel Pass does not store your personal data on airline systems or IATA platforms.  The International Air Transport Association (IATA) supports aviation with global standards for airline safety, security, efficiency and sustainability.  We value your feedback while we continue to develop IATATravelPass , and also request that you let us know of any bugs and issues you encounter via email here: feedback. travelpass@iata.  This will avoid queuing and congestion for document checks—to the benefit of travelers, airlines, airports and governments.  IATATravelPass requests upload of information such as passport and test results, and this remains encrypted.