Contact IATA Travel Pass Support
Published by International Air Transport Association About: The International Air Transport Association (IATA) supports aviation with global
standards for airline safety, security, efficiency and sustainability. We are
focused on supporting airlines with the re-start of air travel and IATA Travel
Pass is being developed to create a better passenger experience.
How to Contact IATA Travel Pass Customer Service/Support
Listed below are our top recommendations on how to get in contact with IATA Travel Pass. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact IATA Travel Pass. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
Verified email
Contact e-Mail: [email protected]
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Developer: International Air Transport Association
E-Mail: [email protected]
Website: Visit IATA Travel Pass Website
Reported Issues: 4 Comments
By Keith
2 years agoDoes IATA travel pass currently work for downloading/verifying/storing vaccination records IN UNITED STATES? I thought United States was NOT maintaining a centralized database regarding people vaccinated for COVID, so where would IATA travel pass look to verify that an American person had been vaccinated?
By Wiggen
Out of date
Basically useless… the information it provided for my destination country is long out of date. The entry criteria changes were announced almost two months ago and the actual changes began about 4 weeks ago. The IATA app is giving false information.
By Sereenabucks
it times out before completing task
Frustrating to say the least! I lost count of how many times I did the side profile/closed eyes photos, only to have the app time out over and over. If this is what people have to use for international travel make sure it works first.
By LoveLaughTravel
Doesn’t work for the United States
Hi. If I am a U.S. citizen traveling internationally and departing from the US, how do I select or indicate the United States as my departure country and country of residence? The app will not allow me to manually enter the US, nor is the US an option anywhere in any of the drop downs. Please advise. Is there a different app for US users? Thanks.
Have a Problem with IATA Travel Pass? Report Issue
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Why should I report an Issue with IATA Travel Pass?
- Pulling issues faced by users like you is a good way to draw attention of IATA Travel Pass to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a IATA Travel Pass customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using IATA Travel Pass.
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