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Transform your enterprise into a next-gen communication powerhouse with our
secure, feature-rich podcasting platform. The most secure enterprise podcasting
solution available on the market today.

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Common CastDesk Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot CastDesk app on iOS and Android devices. Solve all CastDesk app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

CastDesk iPhone Issues and Solutions

CastDesk iOS app crashes, not working, errors
CastDesk iOS app network issues
CastDesk on iOS has black/white screen

CastDesk Android App Issues and Solutions

CastDesk has errors/crashing/not working
CastDesk server network connectivity issues
CastDesk has black screen

CastDesk iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever CastDesk app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix CastDesk app crashes or not working on Iphone (iOS):

Close and restart the CastDesk app on iPhone
Update CastDesk app to the Latest Version for iOS
Uninstall and reinstall CastDesk iPhone app
Update your iPhone to the latest iOS version

Fix CastDesk on iPhone unable to connect to server/internet connection issues::

To resolve CastDesk network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix CastDesk black/white screen (blank screen) on iPhone:

Follow the CastDesk iOS app troubleshooting guide Here →

CastDesk Android App Issues and Solutions

Fix CastDesk not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent CastDesk app issues:

Force Stop the CastDesk App
1. On android, goto "Settings" » click CastDesk app. » click "Force Stop".

Update CastDesk to the latest version on PlayStore

Clear CastDesk App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "CastDesk app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch CastDesk.

Fix CastDesk unable to contact server/ CastDesk internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click CastDesk » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got CastDesk » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch CastDesk on android.

Solve CastDesk black/white screens issue on Android:

Follow the CastDesk android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Greetware Services LLC, developers of CastDesk.

100% Contact Match

Developer: CircleHD

E-Mail: [email protected]

Website: Visit CastDesk Website

About this app

Transform your enterprise into a next-gen communication powerhouse with our secure, feature-rich podcasting platform. The most secure enterprise podcasting solution available on the market today.