Are you having issues? Select the issue you are having below and provide feedback to Kaseya Fusion.
- Occasionally locks up during remote sessions
- Includes images of features that aren't implemented, which goes against App Store guidelines
- Does not support connecting to VSA with MFA Passly/AuthAnvil setup, which is a critical security measure for MSPs.
Complete guide to troubleshoot Kaseya Fusion app on iOS and Android devices. Solve all Kaseya Fusion app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Kaseya International Limited, developers of Kaseya Fusion.
Kaseya VSA integrated with BMS tickets on your mobile device, enables technicians on the move to quickly access asset and agent information on tickets. Manage and resolve service tickets quickly from your mobile device with access to IT asset information in the palm of your hand. For IT Managers, get real time visibility into the IT environment by seeing ticket assignments, resolutions, critical tickets. If you have a service call associated with a ticket, you can find those tickets and see all details, such as this ticket requires a technician to go offsite which is great for both dispatchers and technicians. Manage common IT tasks on your mobile device and get real time visibility into your IT environment. You can capture notes, time entries and attachments such as photos all on your mobile device. This mobile app gives technicians the workflows they need between Kaseya VSA and Kaseya BMS to get IT done, faster, on the go. See the status of the agent and see what endpoints are online and offline, all while seeing the latest audit information about endpoints. With BMS, create, view, assign, search, and update service tickets. You can see agent and asset views and filter agents by views so you can filter down by agents. With VSA you can see recent events, like last time endpoint checked in. This application is for those who have Kaseya VSA or Kaseya BMS, or both! Filter by organization and machine groups for easy management.