Yoti app not working? crashes or has problems?

Yoti Status

Published by on 2022-09-22

Yoti is your secure digital ID. Your digital ID gives you a safe and convenient
way to prove who you are to businesses and individuals.

I have a problem with Yoti

Are you having issues? Select the issue you are having below and provide feedback to Yoti.

problems reported in the last 24 hours

24 hour clock

Most reported problems

Not working

Something else



Reported Issues: 19 Comments

By daniel a pounder
Oct 31 2022

App just closes on opening not able to use at all

By H W
Oct 03 2022

Same as many others, keeps telling me to "keep your face here" and doing NOTHING, waiting like 5 minutes, start the app over, same problem, bored out my brains with it. It is as effective as using a laxative and sieve to stop the flow of explosive diarrhoea.

By Ellie Aldus
Sep 24 2022

Your app will not verify my identity. i need to access the account to gain access to my funds. it says hold still then times out and says try again. please can you help me troubleshoot this problem

By bryan robertson
Aug 29 2022

Yoti verification not working. Told to hold still during a facial scan, it times out, and then a message saying technical problems comes up.

By Finley Bell Taylor
Aug 27 2022

Told to hold still until it times out and then a message saying technical problems comes up. This is poor, I’m trying to move money across accounts and this is the only way to authorise the payment. Useless app

Aug 25 2022

My Yoti was working great but somehow it was deleted from my phone. Now I'm having trouble setting it back up on my Iphone. It won't beep for me to continue installing it again.....Please Help!!!!!

By Holly Mark
Aug 23 2022

app saying technical problem when asking to scan my face for verification

By Mclatchie
Aug 02 2022

App continuing to Scan my face saying hold still and then it times out saying technical problems.

By Andrei
Jul 31 2022

Stuck on loading screen

By Igor Kobielski
Jul 29 2022

My Yoti doesn’t work

By Katie Walls
Jul 24 2022

Hi, Yoti goes to the welcome page but then nothing happens and nowhere to click into. What do I do?

By Owen mcguire
Jul 24 2022

The app is ridiculous, numerous issues, managed to get my picture scanned but only on my mums phone now the page is frozen on welcome to yoti?

By Rhys
Jul 20 2022

Stuck on loading screen

By Rhys
Jul 20 2022

Stuck on loading screen

By Anna Bonnington
Jul 20 2022

App is just saying “hold still” for minutes on end. Being as still as can be. Rubbish app

By Andrew Gilroy
Jul 11 2022

I scan the QR code, get to message "Kamera lädt...", which it does. It comes up with the face profile and the message "Gesichtsscan wird vorbereitet". The "TAKE PICTURE" button is greyed out, and hangs there.

By Stian
Jul 07 2022

Shit app just dont work at all, useless.

By Aiden Allen
Jun 23 2022

The app scans my face no words come up then times out saying there is a technical problem

By Ava Bradshaw
May 20 2022

The app continues to scan my face, asking me to “hold still” and times out stating there is a technical problem.

Have a Problem with Yoti - Your digital identity? Report Issue

Leave a comment:

Common Yoti Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Yoti app on iOS and Android devices. Solve all Yoti app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

  1. Yoti iPhone Issues and Solutions

  2. Yoti Android App Issues and Solutions


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Yoti Limited, developers of Yoti.

100% Contact Match

Developer: Yoti

E-Mail: [email protected]

Website: Visit Yoti Website

About this app

We encourage businesses to only ask for the details they need, so when you choose to share your details with a business using this app, you can feel safe sharing less data.  The private encryption key to your data is stored safely on your phone – only you can activate this key and access your details using your PIN, Face ID or Touch ID.  We cannot share your details without your permission or mine or sell your data to third parties.  • Securely store and share credentials issued to you by third parties, including staff ID cards and health test results.  Any details you add to your this app are encrypted into unreadable data that only you can unlock.  Your digital ID gives you a safe and convenient way to prove who you are to businesses and individuals.  Add details to your this app by scanning a government-approved ID document.  We accept passports, driving licences and national ID cards from 185+ countries.  Add a phone number and create a 5 digit PIN to protect your account.  • Get an extra layer of security when you log in to online accounts.  • Manage all your logins with our free password manager.  Take a quick scan of your face to verify yourself and protect your account.  Join over 10 million people who have already downloaded the this app app. 

Solve Problems with Similar Apps: