Yoti Status
Are you having issues? Select the issue you are having below and provide feedback to Yoti.
Problems reported in the last 24 hours
🔨🐞 Solved: verified fixes that worked!
Yoti mobile verification code does not come through in UAE. I have contacted help desk- they can’t hp
Tryed about 10 times when I get to yoki face recognition it say something went wrong
📋 23 Reported Issues:
Yoti hangs and locks
The app refuses to scan my face and keeps telling me to retry
Keep telling me technical error whenever i try and put my pin in, guess I'm not getting my CTF XD
The app will not scan my Face. I am trying to sign up to the app, so there is no recovery account file. How do I fix this?
App just closes on opening not able to use at all
Same as many others, keeps telling me to "keep your face here" and doing NOTHING, waiting like 5 minutes, start the app over, same problem, bored out my brains with it. It is as effective as using a laxative and sieve to stop the flow of explosive diarrhoea.
Your app will not verify my identity. i need to access the account to gain access to my funds. it says hold still then times out and says try again. please can you help me troubleshoot this problem
Yoti verification not working. Told to hold still during a facial scan, it times out, and then a message saying technical problems comes up.
Told to hold still until it times out and then a message saying technical problems comes up. This is poor, I’m trying to move money across accounts and this is the only way to authorise the payment. Useless app
My Yoti was working great but somehow it was deleted from my phone. Now I'm having trouble setting it back up on my Iphone. It won't beep for me to continue installing it again.....Please Help!!!!!
app saying technical problem when asking to scan my face for verification
App continuing to Scan my face saying hold still and then it times out saying technical problems.
Stuck on loading screen
My Yoti doesn’t work
Hi, Yoti goes to the welcome page but then nothing happens and nowhere to click into. What do I do?
The app is ridiculous, numerous issues, managed to get my picture scanned but only on my mums phone now the page is frozen on welcome to yoti?
Stuck on loading screen
Stuck on loading screen
App is just saying “hold still” for minutes on end. Being as still as can be. Rubbish app
I scan the QR code, get to message "Kamera lädt...", which it does. It comes up with the face profile and the message "Gesichtsscan wird vorbereitet". The "TAKE PICTURE" button is greyed out, and hangs there.
Shit app just dont work at all, useless.
The app scans my face no words come up then times out saying there is a technical problem
The app continues to scan my face, asking me to “hold still” and times out stating there is a technical problem.
Have a Problem with Yoti - Your digital identity? Report Issue
Common Yoti Problems & Solutions. Troubleshooting Guide
Table of Contents:
Contact Support
Verified email ✔✔
E-Mail: help@yoti.com
Website: 🌍 Visit Yoti Website
Privacy Policy: https://www.yoti.com/privacypolicy/
Developer: Yoti
‼️ Outages Happening Right Now
-
Apr 22, 2025, 12:12 PMa user from Metz, France reported problems with Yoti : Not working
-
Apr 21, 2025, 08:21 PM
a user from Saint-Gratien, France reported problems with Yoti : Account
-
Apr 17, 2025, 06:58 AM
a user from Houdan, France reported problems with Yoti : Not working
-
Apr 11, 2025, 07:43 PM
a user from Poitiers, France reported problems with Yoti : Not working
-
Apr 11, 2025, 12:21 PM
a user from Paris, France reported problems with Yoti : Not working
-
Apr 11, 2025, 11:32 AM
a user from Douai, France reported problems with Yoti : Login
-
Apr 11, 2025, 10:53 AM
a user from Bordeaux, France reported problems with Yoti : Not working
-
Apr 11, 2025, 01:50 AM
a user from Clamart, France reported problems with Yoti : Not working
-
Apr 11, 2025, 01:03 AM
a user from Marseille, France reported problems with Yoti : Not working
-
Apr 10, 2025, 07:08 PM
a user from Hayange, France reported problems with Yoti : Not working
-
Started 11 minutes ago
-
Started 15 minutes ago
-
Started 30 minutes ago
-
Started 30 minutes ago
-
Started 32 minutes ago
-
Started 38 minutes ago
-
Started 44 minutes ago
