Yoti app not working? crashes or has problems?

Yoti Status


I have a problem with Yoti

Are you having issues? Select the issue you are having below and provide feedback to Yoti.



⚠️ Most reported problems ⚠️
Not working
67.2%

Something else
13.2%

Crashes
9.2%

Connection
4.0%

Problems reported in the last 24 hours

24 hour clock ⏰

🔨🐞 Solved: verified fixes that worked!

Reported Issues:
C
Claire Elven-Dechoux:

Yoti mobile verification code does not come through in UAE. I have contacted help desk- they can’t hp

N
Neville Gooch:

Tryed about 10 times when I get to yoki face recognition it say something went wrong

📋 23 Reported Issues:

L
Lsdkjfls 2025-02-01

Yoti hangs and locks

C
Callum Mai 2023-05-19

The app refuses to scan my face and keeps telling me to retry

F
Fresy 2023-01-19

Keep telling me technical error whenever i try and put my pin in, guess I'm not getting my CTF XD

I
Iesha Sutherland 2023-01-01

The app will not scan my Face. I am trying to sign up to the app, so there is no recovery account file. How do I fix this?

D
Daniel A Pounder 2022-10-31

App just closes on opening not able to use at all

H
H W 2022-10-03

Same as many others, keeps telling me to "keep your face here" and doing NOTHING, waiting like 5 minutes, start the app over, same problem, bored out my brains with it. It is as effective as using a laxative and sieve to stop the flow of explosive diarrhoea.

E
Ellie Aldus 2022-09-24

Your app will not verify my identity. i need to access the account to gain access to my funds. it says hold still then times out and says try again. please can you help me troubleshoot this problem

B
Bryan Robertson 2022-08-29

Yoti verification not working. Told to hold still during a facial scan, it times out, and then a message saying technical problems comes up.

F
Finley Bell Taylor 2022-08-27

Told to hold still until it times out and then a message saying technical problems comes up. This is poor, I’m trying to move money across accounts and this is the only way to authorise the payment. Useless app

Q
QDEE SANDERS 2022-08-25

My Yoti was working great but somehow it was deleted from my phone. Now I'm having trouble setting it back up on my Iphone. It won't beep for me to continue installing it again.....Please Help!!!!!

H
Holly Mark 2022-08-23

app saying technical problem when asking to scan my face for verification

M
Mclatchie 2022-08-02

App continuing to Scan my face saying hold still and then it times out saying technical problems.

A
Andrei 2022-07-31

Stuck on loading screen

I
Igor Kobielski 2022-07-29

My Yoti doesn’t work

K
Katie Walls 2022-07-24

Hi, Yoti goes to the welcome page but then nothing happens and nowhere to click into. What do I do?

O
Owen Mcguire 2022-07-24

The app is ridiculous, numerous issues, managed to get my picture scanned but only on my mums phone now the page is frozen on welcome to yoti?

R
Rhys 2022-07-20

Stuck on loading screen

R
Rhys 2022-07-20

Stuck on loading screen

A
Anna Bonnington 2022-07-20

App is just saying “hold still” for minutes on end. Being as still as can be. Rubbish app

A
Andrew Gilroy 2022-07-11

I scan the QR code, get to message "Kamera lädt...", which it does. It comes up with the face profile and the message "Gesichtsscan wird vorbereitet". The "TAKE PICTURE" button is greyed out, and hangs there.

S
Stian 2022-07-07

Shit app just dont work at all, useless.

A
Aiden Allen 2022-06-23

The app scans my face no words come up then times out saying there is a technical problem

A
Ava Bradshaw 2022-05-20

The app continues to scan my face, asking me to “hold still” and times out stating there is a technical problem.

Showing 1-23 of 23 reported issues:

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Developer: Yoti




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