illumiHome app not working? crashes or has problems?

illumiHome Status

Last Updated on 2023-08-25 by Shenzhen Suntech Lighting Co.,Ltd.

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3 User reports:
App has problems

User reports 3

⚠️ Most reported problems ⚠️

Crashes

66.7%

Not working

33.3%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of illumiHome Problems 😠👌🔥

- Automatically goes to white when clicking on LED light

- App stopped working

- Devices not connecting to app

Have a Problem with illumiHome? Report Issue

Common illumiHome Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot illumiHome app on iOS and Android devices. Solve all illumiHome app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

illumiHome iPhone Issues and Solutions

illumiHome iOS app crashes, not working, errors
illumiHome iOS app network issues
illumiHome on iOS has black/white screen

illumiHome Android App Issues and Solutions

illumiHome has errors/crashing/not working
illumiHome server network connectivity issues
illumiHome has black screen

illumiHome iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever illumiHome app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix illumiHome app crashes or not working on Iphone (iOS):

Close and restart the illumiHome app on iPhone
Update illumiHome app to the Latest Version for iOS
Uninstall and reinstall illumiHome iPhone app
Update your iPhone to the latest iOS version

Fix illumiHome on iPhone unable to connect to server/internet connection issues::

To resolve illumiHome network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix illumiHome black/white screen (blank screen) on iPhone:

Follow the illumiHome iOS app troubleshooting guide Here →

illumiHome Android App Issues and Solutions

Fix illumiHome not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent illumiHome app issues:

Force Stop the illumiHome App
1. On android, goto "Settings" » click illumiHome app. » click "Force Stop".

Update illumiHome to the latest version on PlayStore

Clear illumiHome App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "illumiHome app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch illumiHome.

Fix illumiHome unable to contact server/ illumiHome internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click illumiHome » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got illumiHome » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch illumiHome on android.

Solve illumiHome black/white screens issue on Android:

Follow the illumiHome android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Shenzhen Suntech Lighting Co.,Ltd., developers of illumiHome.