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Company Name: Shenzhen Suntech Lighting Co.,Ltd.
About: illumiHome is an app to help you manage your LED device via Bluetooth
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illumiHome Customer Service 💢
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E-Mail: LXillumi66@gmail.com
Website: 🌍 Visit illumi Home Website
Privacy Policy: http://47.112.185.14/static/IllumiHomPrivacyPolicy.html
Developer: Shenzhen Suntech Lighting Co., Ltd.
3 Most reported problems 😔💔
If i could give zero, i would.
by KaylaBall
When i first bought the led lights and installed the app, everything was working fine. I could change the brightness, change colors like a gradient, and even have the lights flash as if it was a thunderstorm. I don’t know if it was the new update or what, but the app just stopped working. It can’t find the led light bluetooth anymore, even though i have it turned on. I tried uninstalling and reinstalling, but it still can’t find it. Please fix your app! I have a cloud ceiling so i can’t just take off the lights, and the only reason i bought these lights is because of the “thunderstorm” feature. Very disappointed.
Not very functional.
by Ap051
Set up the lights. They worked with the remote. But, I want to be able to have control them from the phone. The app detected four devices. The first time I tried, none of them would connect to the app. Nothing in the manual indicated what the device name should be and they were all cryptic.
Deleted the app, tried again and I was able to connect to the lights and control them from the app. A little while later, I tried controlling the lights from the app. But, it wouldn’t connect again.
So, something needs to be fixed.
Horrible
by Taylor_Look
The app is terrible! When I first got my light set up the red light didn’t work. When the update came out for the app, it’s fix that issue. Now, the latest issue is that I cannot connect to my lights at all and when I connect, the lights connect to my roommates lights! And, the colors are all different! I have yellow and green colors displaying when all I want is yellow. I have purple and red displaying when I just want red. What the heck!
Have a Problem with illumiHome? Report Issue
Why should I report an Issue with illumiHome?
- Pulling issues faced by users like you is a good way to draw attention of illumiHome to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a illumiHome customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using illumiHome.
