Contact illumiHome Support
Company Name: Shenzhen Suntech Lighting Co.,Ltd.
About: illumiHome is an app to help you manage your LED device via Bluetooth
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illumiHome Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with illumiHome. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact illumiHome. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
Read 3 Customer Service Reviews 😭😔💔
If i could give zero, i would.
by KaylaBall
When i first bought the led lights and installed the app, everything was working fine. I could change the brightness, change colors like a gradient, and even have the lights flash as if it was a thunderstorm. I don’t know if it was the new update or what, but the app just stopped working. It can’t find the led light bluetooth anymore, even though i have it turned on. I tried uninstalling and reinstalling, but it still can’t find it. Please fix your app! I have a cloud ceiling so i can’t just take off the lights, and the only reason i bought these lights is because of the “thunderstorm” feature. Very disappointed.
Not very functional.
by Ap051
Set up the lights. They worked with the remote. But, I want to be able to have control them from the phone. The app detected four devices. The first time I tried, none of them would connect to the app. Nothing in the manual indicated what the device name should be and they were all cryptic.
Deleted the app, tried again and I was able to connect to the lights and control them from the app. A little while later, I tried controlling the lights from the app. But, it wouldn’t connect again.
So, something needs to be fixed.
Horrible
by Taylor_Look
The app is terrible! When I first got my light set up the red light didn’t work. When the update came out for the app, it’s fix that issue. Now, the latest issue is that I cannot connect to my lights at all and when I connect, the lights connect to my roommates lights! And, the colors are all different! I have yellow and green colors displaying when all I want is yellow. I have purple and red displaying when I just want red. What the heck!
Have a Problem with illumiHome? Report Issue
Why should I report an Issue with illumiHome?
- Pulling issues faced by users like you is a good way to draw attention of illumiHome to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a illumiHome customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using illumiHome.
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