My Cloud OS 5 Reviews

I have been using my cloud products for 10 years starting with my book. Now I’m on the PR2100 and it worked well with OS3. I mainly use the products for backup and enjoy the cloud access to files as I travel frequently. I have delayed updating to OS5 for sometime knowing it did not have the OS3 capabilities and had hoped that they would continue to complete the build out. But they have not. OS 3 is no longer supported and I have made the move. Seems very focused on pictures only. I cannot edit other file types in MyCloudOS5 . I cannot save other file types from my iPhone or iPad to the OS5 app. So unless you just want to manage pictures from IOS this seems like a huge waste of having cloud access and does not have the functionality of previous versions although it was beta released in late 2020? Looks like it is time to find another backup provider with cloud access.

I’m happy with MyCloudOS5 overall but The old app had a progress bar for the downloads which made it easy to track progress would like something similar.

Could you also let MyCloudOS5 show a preview of all files not just pictures.

Also, if there is a duplicate file please let MyCloudOS5 download it anyway and either rename it or just have the duplicate name. I had downloads where it just stops because it’s sees a duplicate file. Very frustrating.

I have [tried] to upload my iCloud Photo Library as a 2nd back up solution to my NAS using MyCloudOS5. MyCloudOS5 itself does look nicer but all this does not help if I cannot view the photos on my other devices properly. I have 20,000+ in my library and all I get is this huge endless list of photos that takes a million years to fetch the images from every time I open MyCloudOS5 . Surely there should be a way to cache the thumbnails locally for quicker access? Also it does not seem to upload the folders. Therefore I am stuck with an endless list of photos.

There is also no proper progress bar to tell me how many of my images have been uploaded correctly yet.

I am also getting lots of „oops ... something went wrong!“ messages when I try to look at my photos from a different view

With OS 3, I could manipulate files much easier - like edit in place and move from one server to another - and the support for the Files app was pretty decent, which gave me a lot of additional options. With OS 5, I can “see” only one of my servers at a time, have much more limited editing in place, and it’s slow as molasses. I upgraded my main server (1.5 TB of data and a LOT of files) three days ago, and it still hasn’t finished indexing all the files. Because it’s not done indexing yet, I can get to only some of my files.

Tip: If you’re on the same network as your server, link to it in the Files app via its IP address - that lets you see all files and is super fast.

I wish I could go back to OS 3, but WD says it’s a one-way upgrade. Needs work.

But trying to get this to work for several weeks. But every time I go through the steps to create an account I get the same error message telling me I’m not connected to the internet, which is wrong because I can download and install apps to my drive. The drive has the latest firmware and is in good condition. I tried the suggestions written on the community forums. Nothing worked. I emailed tech support and that didn’t help. Couldn’t even send them the log files they requested because Apple’s mail servers decided not to work for this particular situation. I’m starting to feel like WDC hates me and wants me to switch to a competitor because nothing works as advertised for me anymore. Yes, I am taking this personally now.

I’ve owned several MyCloud devices over the years. I’m done with this company. I recently updated the firmware on my newest 20TB drive from version 3 to version 5. It took nearly 2 weeks for the drive to index all of the files. After that the hard drives are still very active, when even when they are not in use. This will cause the drives to wear out faster. What’s worse is that each user now needs to register and be logged into a western digital account in order to view the files with MyCloudOS5 . This was not required on version 3. This morning I opened MyCloudOS5 to view my files. MyCloudOS5 had logged me out. I tried to log in to no avail. It just hangs at login. I wont be purchasing Western Digital products again.

I have been using this drive since 2015 and have been very pleased not only with the reliability but it’s accessibility while traveling. I travel internationally and have always been able to access my files.

I use third party software for syncing to the drive and have peace of mind that my files are secure and safe.

Would recommend this product to anyone needing this type of solution.

Software that is supposed to be an upgrade but is a downgrade. Perhaps the world of cloud - connected devices is so infested with malicious hackers that the only way to keep me safe is to severely limit what my MyCloud device can let me look at and download. In the privacy of my on home I can see a folder with 300 songs on my My cloud device - but there is no option for “download” - so how am I supposed to transfer those to my iPad? I can send a link and individually select songs. How about a choice for ?
Once again, WD has left the production of the User interface to access what my NAS can store sorely lacking in feature and usability.

By georgehockeyskater

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Talk about a giant step backwards!

If you have not already upgraded to My Cloud OS 5, Don’t! The new mobile app is absolutely horrible! Everything is “Read Only” gone is the functionality of downloading mp3 files in an iOS local offline folder say when wifi or cellular data is unavailable like when in an airplane or something like that. I must say the loss in many key functions is extremely disappointing and I am thankful I only own one NAS unit by WD! Stick with what actually works and don’t upgrade to OS 5! I am an IT professional and usually never write reviews but I felt compelled to do so here since there is no rollback to OS 3 after you do it and the OS 3 mobile app will no longer access the new OS 5 volume!

By Hodaris

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App making multiple copies of Iphone photos

The drive itself works fine and the initial backup of IPhone photos works awesome. But if MyCloudOS5 is closed or the phone is turned off, when MyCloudOS5 is opened again it creates copies of the entire photo reel again. Am having to delete MyCloudOS5 and all data then start over from scratch. Have had as many as eight duplicates of some photos going from 8,000+ files to over 30k files. Hardware support has been unable to help as it’s not a hardware issue. The previous app had no problems like this and have used it for years. Upgraded from My Cloud to My Cloud Home.

By Vetsus

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Needs some improvement

I’m pretty disappointed that the only way to backup media is to choose a root folder. At least with the old app you could choose a sub folder. And also, it wouldn’t create a folder name itself, it just added new photos to the chosen folder that already existed. This is an annoyance as it’s 1 step forward, 2 steps back as not only is that an issue but I cannot just move the files as a series. I have to move all files individually. Thousands of photos 1 by 1?

By Milot_r

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Wdmycloud -AWESOME

At first I am skeptical to upgrade from OS 3 to OS 5. After the upgrade I was so pleased with the recent format and how easy to use the latest update. My storage data still intact, did not loose any single memory pictures of my family. Give it a try and if you have problems you can call their super dedicated customer service tech support.

By colinsnexus

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Was working fine until a few days ago.

Made the update to OS5 and my NAS indexes for about 3 days. App was working just fine except auto backup just doesn’t work on iOS. Now as of Dec 10th MyCloudOS5 no longer connects to the NAS at home on the same WiFi or away. Please fix.

Update: Logging off and signing back in has fixed the problem. Auto update still doesn’t work. Have to manually sync images by opening MyCloudOS5 every so often.

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By .....-.......-......

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Huge step backward

Does not allow LAN access unless you use my cloud account. I bought WD NAS to avoid giving 3rd parties access to private file. Functionality of old app was acceptable. Not great but functional. New app is useless. You cannot even move a file to another share on the same NAS. I only used MyCloudOS5 because it’s the only way to access files on iPad from my NAS since I upgraded to mycloud OS5. DO NOT UPGRADE if you want to have private LAN access without having to use WD’s mycloud. Also broke backup functionality between Multiple WD NAS that I am running. I only upgraded 1 NAS to OS5. Won’t make that mistake on the others....

By MS_Tek

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Nice, but...

MyCloudOS5 is really nice to have, as it allows me to access any file I have stored on my computer (that’s saved to the My Cloud). However, I wish MyCloudOS5 was still the MyCloud4 version, as it worked a lot cleaner and faster than MyCloud5. Videos and images upload at a slower rate, and i have to turn off low power mode whenever I need to upload something. Other than this, MyCloudOS5 works well and great.

By AbeBroham

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Not user friendly/keeps crashing

I was forced to upgrade the firmware on my hard drive and download this new app. I can no longer consistently move photos and videos easily between my phone and hard drive, whether I’m on my data plan or on WiFi sitting right next to the router and drive. Will move one file then crash and will then constantly say there is an error. Tells me there is not enough space available on my phone even though there is 50gb of free space. Zero issues with the old system. Not happy about this.

By fwyneken

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Vast improvement over OS 3

The OS 5 software, both on my NAS (MyCloud EX2 Ultra) and iOS devices (iPhone 11 Pro and iPad 11 Pro) is a vast improvement over OS 3. Much faster and more responsive, especially noticeable when going from one share or sub-folder to another and in scrolling through photos. Performs flawlessly on my Windows 10 desktop and laptop systems also.

By 4EZST

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Cut off from OS 3

Now you guys said We would still have access to OS 3 only on my network.

Well, I do not have any access to any of my OS 3 photos.
I would not recommend any of your products
because when you change crap it should be transparent and I should have to keep jumping thru hoops because you make changes.

By Thiiejhtfihibsdh

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WD STILL has NOT fixed this disastrous update

I just busted my wife’s older version of the MyCloud OS5 and it works flawlessly. This horrendous update points you to the main WD website instead of the NAS login page rendering MyCloudOS5 useless. I’ve called tech support, written emails and ended with no solutions other than log in through your browser WTH?! You can tell that MyCloudOS5 developer doesn’t read the negative reviews which is sad. They need to admit they screwed up, back out the new changes re-deploy the previous version and stop beta testing with the public.

By 🦁 BKTC 🦁

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Enjoy

MyCloudOS5 is easy to use but I have noticed that some of my pictures don’t show for me to see them. Sometimes I have to download the pictures or videos to see them. You might want to add that fix in your next update for MyCloudOS5 .
Besides the one issue, I really enjoy using MyCloudOS5 .

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By Back2BestBuy

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Nice upgrade

OS 5 is a noticeable improvement!

But still no support for RAW photos.

By Vhahawki

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Great

Love MyCloudOS5 except since December 8 I have not been able to use MyCloudOS5 to get anything. It will not connect no matter what even though it’s sees it it just won’t display so that I can access my folders. This happened right after they are so update on the iPhone please check it

By mihird

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Needs more basic functionality

1. Being able to edit/create simple text files in place.
2. Being able to upload PDFs or other file types besides just photos & videos through “+Add Something” from mobile phone.

Otherwise, works like why other cloud storage service. Giving it 3 stars due to lack of such basic functionality.

By EDIBRITOC

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Excelent until yesterday

I have been really happy with the update to OS5 but since yesterday December 8th, 2020 I haven’t been able to access from MyCloudOS5 , but I have been able to access from Safari with no problem. Please solve it.

By Scl24

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Finally a service that works

I h ace been using my cloud for 3 years now and have painfully accepted its results. With the addition of this new software upgrade and Goodsync WD my cloud may now finally be a decent backup and real-time storage device.
Fingers crossed.

By Nomadcebu

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A very reliable NAS

Been using it for almost 2 year now got a refurb unit on a budget and it never failed me satisfied my need as a back up and as a hme media server love this product and when the budget permits i might upgrade to a 4 bay unit.

By skottles

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Removed app 3rd party app support

WD decided to remove 3rd party app support for whatever reason. They did inform that some apps would not be there after updating. I checked their document and clearly said Transmission was still supported. Guess what, they removed it. Now my NAS only serves as a local backup for my computer. How does product management decide to remove this functionality in this “update?” Terrible customer support as well.

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By Lexxzzzz

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This is what I am taking about

Finally , this what everyone was waiting for
Great update, a lot great features

Thank you guys for hard work

By King Hit stick

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Much better

This is much easier to use than the old version of apps. Good job!

By TheHoff1968

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Disappointing

The indexing can drag out for over a week depending on the capacity of your NAS. I guess I’ll never know because after six days of non-stop disc activity, a CPU running at 99%, and memory usage at 90% I threw in the towel and disable cloud access on the NAS and deleted MyCloudOS5 . This should have been an option.

By ssbmaverick

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User interface seems nicer but...

When uploading document, files and photos to the nas the files hang for quite a long time.

By eRosso

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Request: Download / Offline Files

Could you bring back the option to download files to my device? I used that feature a lot with the OS 3 app.

R Reynolds   1 year ago

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Preposterous.... Charging to swap out a 4tb drive for another 4tb drive.... For what? You changed the OS....and the look and fell. In truth, I didn't so much mind upgrading the equipment.... BUT.... Your new OS and Layout is absolutely awful.... Through IOS devices....the icons are hideous...bulky to maneuver. Did anyone think that perhaps we're not all interested in just having our photos grabbed and pushed front and center...without anyway to really just keep them in the background. I have some sensitive docs that are being pushed out because they're jpgs. In the prior version, they were secure in their own folders...now this application tries to ID every photo, places them in plain view, and kind of forces you to create a whole other album.....not good. instead of there just being a file name.pdf or file name.doc.... It shows a hideous very big PDF...filename.pdf with no way to change the presentation...wasted space...you should give your user some way to modify the look and feel of this application. I was your number fan before this upgrade...Now...not so much.

Jasmine Lim   2 years ago

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Cannot backup files and documents from android. Only can backup photos and videos. Please upgrade.

Chris WEBB   2 years ago

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Can not upload pdf or other document files to my pr4100 from my mobile using os5.

Chris WEBB   2 years ago

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Can not upload pdf or other document files to my pr4100 from my mobile.

john   2 years ago

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When I first install the mycloud app OS5 on my android phone, I am asked for an autobackup of my photos. As a new phone there were none. Now I have a few photos, who do I get it to automatically update?

Avi Bieber   2 years ago

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After updating my MyCloud application from os3 to os5, I can't open neither preview any MS office documents (Word, Xl...etc.) on my Android smartphone. PDF files work perfectly. On my spouse's iphone MS files are working perfectly with os 5 version...

Keith G.   2 years ago

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MyCloud OS 5 is a huge waist of time and has created endless problems where they did NOT exist with OS 3. This upgrade has obviously not been Beta tested by a random sampling of every day users and as such, it’s nearly impossible to use. Here’s a short list of the major issues. 1. OS 3 was easily understood and required a short/shallow learning curve to become adept at using the device for it’s primary purpose….storing valuable files in a safe place. Os 5, on the other hand is so radically different that it’s nearly impossible to self-teach how to use the app and get the same fluid transfer of files. 2. OS 3 allowed me to go direct to the device and move files. OS 5 mandates that I use the MyCloud website to achieve something similar. But even that doesn’t work most of the time. I can transfer a folder by drag-n-drop, but the contents never go with the folder. 3. When transferring files from an older MyCloud device to a new one, the devices have to spend time “Indexing” which is not defined by anything….oh wait…..there are no training classes of any kind to support the user who’s paid hundreds of dollars for something that doesn’t work like it used to for years. 4. Can’t prove it, but I’m betting that now that the user has to go to an internet based website to shift files onto their MyCloud device that Western digital is acquiring copies of everything that sent. This is the one function that I wanted to avoid because of the potential of data being abused or sold to other marketers so they can make money off of something WD didn’t have to buy. 5. Again, can’t prove it, but I’m beginning to think that the WD stated reason for requiring all users to upgrade from OS 3 to OS 5 was all a lie. Security patches can, in fact, be done without changing the store front and the showroom. Plus, there’s absolutely no reason for WD to require a user to use their website just to transfers files when the device is setting next to my computer. What sense does that make?11 Bottom line for me is that I’m deleting what’s left on my new device and returning it to Best Buy. I’m getting my money back and I’m never buying anything from WD again. They just complicated my life for absolutely no good reason. There’s no functional, easily accessible support from WD. All they’ve managed to do was make my life painfully complicated and created something that is essentially dysfunctional.

Szerhij Cip   2 years ago

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My Cloud is not booting. After several trials I have no idea what to do. Cannot access my data, neither connect to it

Abu garwan   2 years ago

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When I updated to os5, my device was no longer utilized and unable to access it. OS3 was very good I hope. If you can refer to OS3

Ruth   3 years ago

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After upgrading to OS5, I downloaded the app to my iPhone and iPad. After 48 hours the iPhone app is still indexing. The iPad app refuses to allow sign in - I enter user name and password and nothing happens. What can I do to sign in?

wynn foo   3 years ago

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after the upgrade to os5, it doesn't sync my documents from my notebook? have I miss out any settings or it has to do with indexing? but indexing only happen the first time when I'm doing the upgrade....

Is My Cloud OS 5 Safe?

Yes. My Cloud OS 5 is very safe to use. This is based on our NLP (Natural language processing) analysis of over 12,443 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.7/5 . Justuseapp Safety Score for My Cloud OS 5 Is 76.9/100.

Is My Cloud OS 5 Legit?

Yes. My Cloud OS 5 is a totally legit app. This conclusion was arrived at by running over 12,443 My Cloud OS 5 User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for My Cloud OS 5 Is 100/100..

Is My Cloud OS 5 not working?

My Cloud OS 5 works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.

Pricing Information

**Pricing data is based on average subscription prices reported by Justuseapp.com users..

My Cloud OS 5 offers a free basic plan with limited features. However, for users who want to access more advanced features, they can subscribe to the following tiers:

1. My Cloud OS 5 Premium: This tier costs $9.99 per month or $99.99 per year. It includes advanced features such as automatic backup of social media accounts, remote access to USB devices connected to the My Cloud NAS, and priority support.

2. My Cloud OS 5 Pro: This tier costs $19.99 per month or $199.99 per year. It includes all the features of the Premium tier, as well as advanced security features such as two-factor authentication and integration with Active Directory.

3. My Cloud OS 5 Business: This tier is designed for small businesses and costs $39.99 per month or $399.99 per year. It includes all the features of the Pro tier, as well as advanced collaboration features such as user quotas and file versioning.

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