Are you having issues? Select the issue you are having below and provide feedback to My Cloud OS 5.
- No progress bar for downloads
- No preview of files other than pictures
- Duplicate files not downloaded
- iCloud Photo Library not properly viewable
- No caching of thumbnails for quicker access
- Folders not uploaded
link takes me here: 503 Service Temporarily Unavailable
not able to long in
Cannot connect
Complete guide to troubleshoot My Cloud OS 5 app on iOS and Android devices. Solve all My Cloud OS 5 app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Western Digital Technologies, Inc., developers of My Cloud OS 5.
Use the mobile or web app to remotely access and share files, photos and videos you save on your My Cloud NAS from anywhere with an Internet connection. My Cloud OS 5 makes it easy to share high-res photos and videos, a single file, or an entire folder using your smartphone or tablet. Welcome to our fresh new My Cloud NAS software ecosystem featuring our latest security updates for enhanced data privacy, improved stability and reliability, a modern mobile and web app experience, and improved photo/video viewing and sharing capabilities. My Cloud OS 5 delivers a beautiful photo and video viewing experience, so you get the most out of your multi-media library. • Better Photo Viewing and Sharing: Preview RAW and HEIC photos before sending. The My Cloud OS 5 mobile app makes your content available to your smartphone or tablet with an Internet connection, whether you’re at home or away. Easily share content with friends, family, and colleagues, or invite them to access your My Cloud NAS for seamless collaboration. My Cloud OS 5 helps you easily back up and organize high volumes of content from multiple computers, smartphones, and tablets on your My Cloud NAS, on your own private network, and without costly subscriptions. And with your files, photos, and videos organized in one place on your own network, you can easily streamline access to manage your projects and optimize workflows. Create albums to collect and organize photos for projects, special events, or just memories you want to share. Set up automatic backups to save content from your multiple devices on your private My Cloud NAS. Stop lugging around external drives when you travel and simply access your important files with your smartphone or tablet. Then, you can invite others to view or even add in their own photos. • Sharper Video Sharing: Share high-quality video with friends, family or clients without compromising on resolution. • Smooth Streaming: Download the Twonky Server or Plex Media Server to smoothly stream movies and music playlists stored on your My Cloud NAS to your TV, home entertainment system or mobile device.