Contact My Cloud OS 5 Support

by Dis@pointed12345

I have been using my cloud products for 10 years starting with my book. Now I’m on the PR2100 and it worked well with OS3. I mainly use the products for backup and enjoy the cloud access to files as I travel frequently. I have delayed updating to OS5 for sometime knowing it did not have the OS3 capabilities and had hoped that they would continue to complete the build out. But they have not. OS 3 is no longer supported and I have made the move. Seems very focused on pictures only. I cannot edit other file types in the app. I cannot save other file types from my iPhone or iPad to the OS5 app. So unless you just want to manage pictures from IOS this seems like a huge waste of having cloud access and does not have the functionality of previous versions although it was beta released in late 2020? Looks like it is time to find another backup provider with cloud access.

by MaNuPF24

I have [tried] to upload my iCloud Photo Library as a 2nd back up solution to my NAS using this app. The app itself does look nicer but all this does not help if I cannot view the photos on my other devices properly. I have 20,000+ in my library and all I get is this huge endless list of photos that takes a million years to fetch the images from every time I open the app. Surely there should be a way to cache the thumbnails locally for quicker access? Also it does not seem to upload the folders. Therefore I am stuck with an endless list of photos.

There is also no proper progress bar to tell me how many of my images have been uploaded correctly yet.

I am also getting lots of „oops ... something went wrong!“ messages when I try to look at my photos from a different view

by TexanInParis

With OS 3, I could manipulate files much easier - like edit in place and move from one server to another - and the support for the Files app was pretty decent, which gave me a lot of additional options. With OS 5, I can “see” only one of my servers at a time, have much more limited editing in place, and it’s slow as molasses. I upgraded my main server (1.5 TB of data and a LOT of files) three days ago, and it still hasn’t finished indexing all the files. Because it’s not done indexing yet, I can get to only some of my files.

Tip: If you’re on the same network as your server, link to it in the Files app via its IP address - that lets you see all files and is super fast.

I wish I could go back to OS 3, but WD says it’s a one-way upgrade. Needs work.