Verizon Cloud Reviews

by Tomwhatev

Spent hours talking to customer support, hours on hold, hours explaining to one person then being transferred to another next level only to be cut off and have to start all over again. The cloud app that I’ve been paying for hasn’t backed up any photos for 4 months. So much more than I will bother to write that is negative with my experience with VerizonCloud. I strongly suggest that you find a more secure and reliable place to store your info than VerizonCloud. I read the reviews and the first one I read from a year ago was a carbon copy of the problems I was having. Verizon obviously hasn’t corrected the problem. Good riddance! Read the reviews! They will tell you everything you need to know about VerizonCloud. Don’t pay for it!

by Upstate NY

When I think of a cloud storage service, I think of a nice, reliable, seamless interface. Examples: Dropbox, iCloud, OneDrive, etc. Verizon Cloud, sadly, is NOT like that. Upload interrupts when doing it from desktop, photos don’t always sync, very user un-friendly interface.

Might be worth the struggle if it happens to be a feature on a wireless plan you chose for other reasons (like me), but definitely choose one of the other services mentioned above if you’ve got real cloud needs.

UPDATE: got what is clearly a cut-and-paste developer response. Did you read my review? I’m not looking to just do backups, I want seamless cloud storage like Dropbox or iCloud... the whole app is deficient in this regard. Review downgraded from 2 stars to one.

by KerryOK5

UPDATE: 2 week’s later, it still keeps saying that it’s backed up, but activate VerizonCloud to finish. When I go into VerizonCloud it does the jumping around - 3 minutes, 25 minutes, 17 minutes, 74 minutes! Got a note from the developers asking what device I’m using - what do you think Genius? I’m in the iPhone App Store, hmm? Could it be a Google Pixel I’m working with? I give up. Verizon has lost all their former glory. Used to be they were the best customer service And the best cell service around, but they got a fat head, they are now worse than circa 2005 AT&T! Can’t wait till this contract expires and I might go before that anyway.
After 4 hours during which it kept saying 4 minutes left, and counting down to 1 min. Only to bounce back to 4 then 21, then back down, and then it said 43 minutes!!! What the?!? I finally had to cancel because I need to do other things. Why does it take so long? Why after 4 hours is it still not backed up?!? It’s less than 3 gigs for Pete’s sake! And why does it take half an hour to estimate the time it will take to only say like 4 minutes and then take another 4 HOURS to still not finish? Plus it seems to stop unless you keep your phone “awake”. This is the worst. It’s torture.
Plus you can’t set it to back up, you have to do it manually! Was it written back in 1980 for a desktop and not really updated?

by Shcbjsjdcc

I’ve had my photos backed up to Verizon Cloud for YEARS. I had 5gb worth of pictures in my cloud and I accessed them whenever I wanted. Recently, my beloved dog became ill and we decided it would be best to put him down... which is the worst decision I’ve ever had to make. I wanted to create a memorial piece for him with all the photos I have of him, and a majority of them were on my Verizon Cloud. So imagine my surprise when I went on there to retrieve them and they were all gone, just like that. I wasn’t notified not even once that my pictures would be deleted unless I upgraded to a “paid” version of the cloud. Never pegged Verizon for a company that cares more about profit than their customer’s precious memories but I was wrong. Guess who won’t be a Verizon customer for much longer; this is definitely a deal breaker.

by Bluhbleo

VerizonCloud is the only thing that bugs me (I love my Verizon tho) it’s frustrating going back and seeing the same pictures I had deleted more than once! Not only that I can’t even view the pictures it backed up from my phone so I have to use my IPad when I’m trying to upload/backup pictures from my phone. It’s slow and until this is fixed I will no longer use VerizonCloud.

I am a current Verizon customer and this comes as part of our phone plan so I decided to give it a try. It has 600 GB and I only used about 1% of that. The results were not as I expected, I should have stuck with ICloud to store my photos. Please help make this experience better for your customers because I know how frustrating it can be trying to store precious memories and VerizonCloud isn’t cooperating.

I hope this review helped someone.

by Edasaro

While uploading pictures and videos is quick, the ability to view videos and pictures is lacking. When viewing pictures it takes several minutes for the picture quality to reach its original clarity. Sometimes pictures will never become clear and will stay fuzzy and won’t download back onto the phone’s albums. Videos take 10 minutes or more to fully buffer and be viewed. I like the ability to purchase printed pictures directly from VerizonCloud , but when doing so, the pictures do not load by date, so you have to sift through thousands of unorganized pictures. And, if you want to use a different photo printing service, you have to re-download all the pictures you want to print back onto your phone. Extremely cumbersome. I do not like VerizonCloud and wish I would have stored my pictures elsewhere for easy access to view and print.

by DonnaCY

Verizon went from a very functional contact backup to verizon cloud. OK. With Verizon cloud came 25gb of storage for contacts and photos and I think music. Ok.
Now The most expensive carrier in the cell phone community has decided that they will not be offering the paltry 25gb for free anymore. They will go back to the backing up of contacts(kinda obligatory for a cell phone company) but if you want cloud backup of pics and the like they have available subscriptions available starting at 1TB.

Their unlimited data plan was disappointing and now this. I don’t know what they are thinking. But nickel and diming their customers is just not the way toward retention

The above is an update

I back up my pictures in Flikr or google photos. That is what they are designed to do.
What I DONT understand is why this phone back up app does not properly back up contacts (I have multiples of almost every contact in my list. At least give us a way of understanding where all the duplicates are coming from) or the messages and voicemail that are specifically a function of the phone. I cannot figure out why everybody ignores the back up of messages and voicemails. If it is on my phone I should be able to back it up to the cloud and I should have the ability to access this information.

by Redhead From Venus

I got a text from Verizon, and they have given me a free 10 day trial for Verizon iCloud, unsolicited. Then they say that no action on my part is necessary, that they will bill me $4.99 a month. Really? And, to opt out to visit this link, HUH. Where is the opt out option? Well, there isn’t one anywhere at the link! Now what? This is so infuriating to me and deceptive. I’m thinking I should just switch to a new carrier and drop Verizon for their unscrupulous business tactics.
Okay....I received a response, and Verizonicloud people are still directing me to go to their website to OPT OUT. . THERE IS STILL NO OPTION THERE TO OPT OUT OF ANYTHING ON THIS SITE. I’m planning on going to the Verizon store on Monday... a pain in the a**, and now I have to take time out of my day to make this go away....and tell them opt out for me. After this I’m going to look for another carrier....I hear PURE TALK is a new service started by a military veteran, and has great reviews.

by Soamazin

If I could give 0 I would!!!!! I have paid for and had VerizonCloud since it was first developed but over the past three years for me personally it has lost my trust! I lost my pics three to four times and when asking for assistance I got no help to retrieve them they were permanently gone! It changes my plan without me knowing I just had this happen to me again when I called she said Jan 31, but there are no notes and she couldn't tell me why it happened! I don't trust it at all!!!! I lost the pics of my grandmama and me who now has passed because I trusted VerizonCloud and it failed me no I have no memories of me and my grandma! I hate VerizonCloud!!! Better realizability and retrieval is needed when VerizonCloud deletes all your stuff and set up a new profile even if it takes u a while to nice it's gone bc that's what happened to me I didn't know how long it had been missing either way it's not my fault!!! I'm so over paying for a service that doesn't hold up to its standards!

by KD6Cae

I thought I would give VerizonCloud a try, since I get 500GB of storage free with my above unlimited plan. I uploaded a short video clip as a test, to make sure it worked. However I have spent the last month off and on trying to upload some HD videos I took on my phone, and VerizonCloud refuses to complete the backup process, only getting to about 6% before stopping for seemingly no reason. this occurs even on a decently fast 20 megabits upload internet line! I also tried uploading 144 audio files from my computer, and though most of them made it, there were 4 Random files in that upload, that for whatever reason were never able to upload. This is not what I would call a reliable app for backing up anything, except for perhaps smaller files such as audio, but even then you may or may not successfully get your files uploaded. That’s not how any app that claims to back up content should work. What is going on here?

by Boston4lfe

I have had issues with VerizonCloud for the past 2 years how slow it backed up. I have called tech support many times and they cannot get it working. I deserve my 2 years of money back. I am mainly on wi-fi and I work for tech support with another company so I am well aware of how to use my phone and features. My phone is still trying to back up from the Super Bowl pictures. I am on private wi-fi the majority of the day and my device is always up to date and VerizonCloud doesn’t work to my expectations. Instead of tech support saying what it should do, no one has offered to credit my account for the poor performance of VerizonCloud. I deleted it and using a cheaper storage and a free app that backup immediately with no issues. If I could give 0 stars I would have because that how many photos backed up since the beginning of February and still saying backing up. It give a message: last backup April. So where are the pictures since the beginning of February??? SMH

by BruceMK

I had a hardware issue on my new iPhone that required the Apple Store swapping it out for a new phone. I was able to back everything up to Verizon Cloud prior to the swap. Shortly thereafter, the backups stopped working. I finally called Verizon’s Tech Coach “service” and they tried to blame the problem on everything under the sun without looking to see if there might something with VerizonCloud that needed tweaking. I can’t see any of my photos that I had previously backed up, so it’s more than an issue of available storage. (Doesn’t stop them from trying to suggest that what I really need to do is buy more storage.) They want to say it’s because iOS needs updating, not that they will say what known issues the update would address. Of course, it must be because of the wi-fi network or cell tower. Just ignore that VerizonCloud continues to fail no matter where I try it.

VerizonCloud is great when it works. Just don’t expect to get anything approaching intelligent support if it stops working.

by Siren1021

You should be able to sign in on ANY device and access the SAME Verizon Cloud. My niece is using my old phone and I thought I could backup over 9000 pics/vids to the Verizon Cloud on that phone and access it on my new phone by inputting my username/password... WRONG! It’s now HER Verizon Cloud with all of MY priceless photos/vids!! It took me over 72 hrs to back it all up and now I can’t access any of it from my new phone! I’m paying $10/month for increased storage bc of the amount I needed for nothing now on HER phone! Which means, I’ll need to pay another $10/month on my new phone if I ever get this mess straightened up! Fix this please! What’s the point in having username/password if I can’t access it on a different device? I also sat at my local Verizon store for 2 hours for them to tell me to call Customer Service bc I cannot access the Verizon Cloud app on my new phone at all now. When I try to sign in, it won’t recognize my password and so it changes the entire My Verizon app login as well. Your apps are very confusing and I’m fairly tech savvy.

by T.V.MAVERICK

I have an iPhone 8+. With it, I receive 5GB FREE ICLOUD SERVICES. I may back up ALL: Data, Docs, Photos, Passwords, Payment Data, & a whole lot more. I’ve never lost a single “Bit” or a “Byte” of anything since my very first iPhone. That has been since 2012. ALL DATA IS ENCRYPTED, from my iPhone to my iCloud account. (I don’t need a secured connection) I get access to everything, anytime. Every backup has its own date & time. I’m able to keep whatever photos I have uploaded, and delete the rest, (except important documents, & some passwords). To date, I have used 2.6 GB of the FREE iCloud storage. Over 7 years of Backups, & Thousands of photos, FREE. This is After, my backup today, w/430 HD photos and 5 hours of compressed HD Videos. I have at least another 4 years of FREE iCloud backup and Support before I will need the $1.00/mo. For 500GB Additional storage. If you’re careful, & take a little time, and you have an iPhone of any type, there’s no need to pay out $5/mo. For any other “Cloud Storage.” -Happy w/my Apple iPhone and MacBook Air, by Disneyland, California

by Precise7

I have been with the Verizon Cloud since 2015; however, over the last two years I have experienced long periods of my photos and videos not be uploaded to the cloud. The first time it happened was December 2019 and my photos didn’t upload again until April 2020. Everything went back to normal until March 2021 when the issue returned. I’ve reached out for support two times with no solution or follow up. I am frustrated because I pay every month and have not be able to backup my photos. I love the idea of VerizonCloud when it works but the inconsistencies of its design leave me disappointed. At this point, I wouldn’t even know how to leave or get all of my photos SMH. Be careful in making the choice to get VerizonCloud.

by 4sReviewer

General warning - I have about 200 GB worth of pictures on my phone, and backing it up for the first time is unimaginably slow. Now 200 GB is a lot, and VerizonCloud does warn you it “may take a while,” but it takes about 30 seconds a picture to upload to the Cloud the first time. And you also have to leave the phone on and VerizonCloud open to upload the first time (it won’t back up if you’re doing anything else on the phone or if the phone goes off). I have now left my phone on, connected to VerizonCloud untouched for 12 straight hours, and I’ve only uploaded about 250 pictures/videos.

I have normal high-speed Internet, so it’s clearly the speed of the uploads on Verizon’s side, which is seemingly old dial-up modem speed. Uploading the same amount to Apple’s servers via the iPhone’s/Apple’s cloud system takes about an hour for the same amount of data.

I wouldn’t pay for the storage, but I suppose if you’re getting it free, and you have the patience of a saint and don’t need your phone for a couple days, then it’s great!

For the 200 or so pictures that have uploaded, it seems to work well. Pictures open, there is some intelligence to the organization, and it’s easy to access via VerizonCloud .

I imagine as you take pictures and it auto-backs up, it’s fine. But again, prepare for upwards of a week with the phone connected to VerizonCloud doing nothing else in order to upload a couple thousand pictures for the first time.

by WendyBurkett

I’m having the same issue as Kerry. Verizon keeps saying one minute then two minutes than four minutes then four hours and then back down to 17 minutes etc. And you have to keep VerizonCloud open for it to continue downloading. I have other stuff that I can be doing so I try this during the night while I am asleep and when I wake up eight hours later it is still downloading or saying it is. I just use Google drive now but now it keeps asking me through text to upgrade. Upgrade to what? My phone bill is already well over $200 a month with Verizon. They have great customer service but I am truly not sure what is going on with VerizonCloud and if my pictures are saved or not!

by VZW Hostage

VZW lost all my content. I was promised no loss in data if I stayed with VZW. I wanted to cancel my service but before I would do that I wanted to secure my Vzw cloud and all its content . And there’s a lot of content
Or THERE WAS A LOT
7,000+ pics , docs, contacts.
Long story short, After the Rep promised better service, a more competitive plan, a first responder discount , etc. I agreed to stay. (Since I have been with Verizon for decades.)That very day, I left the store, I discovered that the other phone on my account had ZERO content in the VzwCloud App.
The discovery was made when I rcvd a text stating my VzwCloud had been deleted and in case this was a mistake to notify Vzw within 30 days to restore all content.
This was so upsetting to me I immediately drove back to the store.
I was guaranteed that I would NOT lose any data on either phone....
and it has now been 4 months and I do NOT have my cloud content. I am devastated! I had pics, videos, & audios of my father that passed away.
So I recommend a storage that you can control and access at any time and most importantly one that protects your memories, like their own ...AND THAT’S NOT VERIZON CLOUD!

by *l*64

I had been with Verizon for twenty years, I had a life change and had to change services but thought All of my 3700 photos were “Safe” in the cloud plus I was paying for it. What I Didn’t Know was that they would Erase All of them after 30 days! I was told they held onto them for Six Months. You Know people don’t read the fine print and I am technically challenged. I was crushed as I was making gifts for my children and grandchildren that specifically involved these precious photos and No, I didn’t have them backed up anywhere else because I went specifically through Verizon up until that point, and my S6 did not have a SD port. I am now back with Verizon but extremely disappointed they don’t have a better system in place with information if you leave for periods of time. I will never trust them or the people who give different information again

by U Dont Listen

Thank you for not losing my pictures and I get to see my children and myself and friends oand hopefully this world clears up the problem that we’re having and we can all get together and have fun like we used to really sad never did I ever think it was gonna be like this at least I have the pictures to show how much fun we used to have going to concerts going out to eat buffets dances airplanes MexicoCruise is not worrying about catching any kind of virus laughing eating fun stuff

by Rjensen31

I pay for this service and I have had it for years and to this day I still can’t get my IPhone 8+ to back up with VerizonCloud, it used to sit there and act like it was backing up my phone and you would have to keep VerizonCloud open and not let your screen go black and I tried this so many times for hours and hours I even let it try and back up for a whole day, during this process you can’t use your phone at all or it will have to start the process all over again but after letting it back up for a whole day it never finished and when I gave up and checked on how much it was able to actually back up I was completely blown away that after 12 hours of me dedicating my phone to nothing but backing up my phone it accomplished absolutely nothing!!! Not a single file was ever added to my cloud all the stuff that I have in my cloud was from 3 or 4 phones ago so I have basically been pay for this service for years thinking that it was working this whole time when it never worked at all or at least not in years. Now all it does is crash every time you try and open it so it can’t even pretend to back up your phone now. I really hope that Verizon can fix this issue I know I can’t be the only one with this problem. Until this issue is fix I wouldn’t recommend using or purchasing any storage from VerizonCloud!!!

by Ecnpri

I am 72 years old and have been with Verizon wireless for 23 years. I feel Verizon have nothing to offer people of my age. I have an apple phone and it is getting very slow . I have had it for 5 years and can not afford a new one when you are on social security, the money is not there. I feel as though when you have been with a company that long there should be options, in stead of looking how you can make money off others as well as your seniors. One day you will see what I am talking about. I heard this in my younger years and now I am living in the truth. I Thank God for watching over all our senior. When Jesus was on the cross he said,”behold my mother”. Let’s see if this will be posted. “ I don’t think so—-“.
Diana Branham

by Anthony71914

I lost all my photos on VerizonCloud because the she cancelled my cloud. I asked about extra storage for my 5c iPhone but she said I had the max. And she deleted the photos and videos but keep my contacts. Thanks to .Jesse and Hannah I have my pictures back but I still can't get on to cloud on my desktop and on my phone it goes on and immediately shuts off. Very disgusted.