Wave app not working? crashes or has problems?

Wave Status

Last Updated on 2025-02-19 by Wave Mobile Money

I have a problem with Wave

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70 User reports:
App has problems

User reports 70

⚠️ Most reported problems ⚠️

Not working

37.0%

30.1%

Payments

16.4%

Screen

5.5%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Wave Problems 🔥

1- No contact info for support.

2- Does not provide US as a country to choose.

📋 3 Reported Issues:

James Hogg 2023-02-10

Can't get into my wave account bye my app

Pape Mamadou Dia 2022-09-04

App doesn't work. Cell phone number 00221773877031

James Kosteczko 2022-05-24

I have a Samsung A50 and the Wave App is constantly saying "Sorry, Something went wrong. Please try again. I have cleared the cache, cleared data then uninstalled. Following this I have Installed the App again and the same message is coming up.

Showing 1-3 of 3 reported issues:

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Common Wave Problems & Solutions. Troubleshooting Guide

Table of Contents:

Wave iPhone Issues and Solutions

Wave iOS app crashes, not working, errors
Wave iOS app network issues
Wave on iOS has black/white screen

Wave Android App Issues and Solutions

Wave has errors/crashing/not working
Wave server network connectivity issues
Wave has black screen

⚠️ Troubleshoot | Fix Now in One Click

Wave iPhone Issues and Solutions

How to fix Wave app crashes or not working on Iphone (iOS):

Close and restart the Wave app on iPhone
Update Wave app to the Latest Version for iOS
Uninstall and reinstall Wave iPhone app
Update your iPhone to the latest iOS version

Fix Wave on iPhone unable to connect to server/internet connection issues::

To resolve Wave network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Wave Android App Issues and Solutions

Fix Wave not working on Android, crashes, errors or is unresponsive:

Force Stop the Wave App
1. On android, goto Settings » Wave » click [Force Stop]

Update Wave to the latest version on PlayStore

Clear Wave App Cache and Data:
1. On android, goto Settings » Apps » Wave » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Wave.

Fix Wave unable to contact server/ Wave internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Wave » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Wave » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Wave