Wave app not working? crashes or has problems?

Wave Status

Last Updated on 2024-10-17 by Wave Mobile Money

I have a problem with Wave

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105 User reports:
App has problems

User reports 105

⚠️ Most reported problems ⚠️

Not working

38.0%

31.5%

Payments

14.8%

Account

6.5%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Wave Problems 😠👌🔥

1- No contact info for support.

2- Does not provide US as a country to choose.

3 Reported Issues: 😵🆘🛟🚨📢

James Hogg

2023-02-10

Can't get into my wave account bye my app

Pape Mamadou Dia

2022-09-04

App doesn't work. Cell phone number 00221773877031

James Kosteczko

2022-05-24

I have a Samsung A50 and the Wave App is constantly saying "Sorry, Something went wrong. Please try again. I have cleared the cache, cleared data then uninstalled. Following this I have Installed the App again and the same message is coming up.

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Have a Problem with Wave - Mobile Money? Report Issue

Common Wave Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Wave app on iOS and Android devices. Solve all Wave app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Wave iPhone Issues and Solutions

Wave iOS app crashes, not working, errors
Wave iOS app network issues
Wave on iOS has black/white screen

Wave Android App Issues and Solutions

Wave has errors/crashing/not working
Wave server network connectivity issues
Wave has black screen

Wave iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Wave app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Wave app crashes or not working on Iphone (iOS):

Close and restart the Wave app on iPhone
Update Wave app to the Latest Version for iOS
Uninstall and reinstall Wave iPhone app
Update your iPhone to the latest iOS version

Fix Wave on iPhone unable to connect to server/internet connection issues::

To resolve Wave network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Wave black/white screen (blank screen) on iPhone:

Follow the Wave iOS app troubleshooting guide Here →

Wave Android App Issues and Solutions

Fix Wave not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Wave app issues:

Force Stop the Wave App
1. On android, goto "Settings" » click Wave app. » click "Force Stop".

Update Wave to the latest version on PlayStore

Clear Wave App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Wave app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Wave.

Fix Wave unable to contact server/ Wave internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Wave » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Wave » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Wave on android.

Solve Wave black/white screens issue on Android:

Follow the Wave android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Wave Mobile Money, developers of Wave.