Eurofins E-Clinical Software

I trusted this service to provide my test to fly kit. They FAILED. I ordered my test on a Friday, it didn’t arrive until the following Thursday. They state on their website that they have a speedy delivery time and this is untrue. There was NO way that I would be able to get my test results back in time for my flight Sunday night. Forget the pricing, get tested at a drive-up location or a reputable site. Waste of money, customer service is unresponsive and will not refund if you complain or email. I’ve emailed 3 times- NO RESPONSE. I used their chat service and spoke to a “representative” named Hana. I let her know I hadn’t received my test yet and had to find a different option and needed a refund. I provided my cell number and email and heard NOTHING back after she had said they would reach out ASAP. I’m sorry this is a rant but I am furious that BA and BBC endorsed them and I put trust into this scam.