Contact Eurofins E Clinical Support

When I click on a specific test to book it on my iPhone 5s it displays a blue band at the top of the trustone.com webpage the remainder of which is blank.

Did our pre-flight COVID PCR tests, sent them on the Monday, called on Wednesday, twice, to be told they hadn't been delivered and as our flights were Thursday, ended up booking a guaranteed 24hr clinic test locally at much greater cost. Finally got the tracking number for Royal Mail to see that they had been received and signed for at 10:15 Wednesday morning, but they didn't tell me this at 14:00 the same day. Ended up wasting time and money on an additional test. Will not use them again

VC0285858 Its been more than 2 days my Covid PCR Day 2 has no update at all. It has been so slow. Can you please give me an update of what’s happening?

I am having trouble uploading my test results photo for myself and my wife Susan. The error message tells me that the photo format is invalid I may have uploaded but the submit result page defaults with Result waiting. Ther is no confirmation that my result has been accepted Please help Best wishes Malcolm

My TrustOne app only shows Spain location when booking iPhone 11, all updates, location services on I can’t use it to book in uk Please help

I gave my test to release on the 5th day at 7:15 am and still didn’t receive the results on the 6th day and it’s 10:30

I forgot my password and can no longer access the app. It does not recognise my ID nor my date of birth. Can you please help me as I fly tomorrow.

Tried to cancel my appointment for 1/9 via app in iphone didn’t work. Want to make a new appointment flying from Spain. Did a new registration because I could choose canary airport. Filled all the form but never received a confirmation code to enter the app and make a new appointment. Please help!

I cannot install the app on my android samsung phone. When I press install on the App on the play store, it keeps saying "pending". My mum was able to install on her samsung android phone.. I have never had a problem installing an app. Help!

I can not open the pdf file and the app does not show any results. Please resend the results to this email or the trustone app

I was told by email that you have sent the test, but I am unable to access and i am flying to Caribbean Tomorrow.

I did a test to release on 28th & I am still waiting for my results

App will not scan barcode. Please help.

Did a test and posted on 9 June - still waiting for the results .

I am travelling to France tomorrow at 2.45pm. Have taken a eurofins test. Couriered it and have had confirmation that it is being processed. Tried to find it on my app but it is not showing. My wife did it at the same time. Hers is different. Please help. Name: Robin Jones Email: robinj487@redacted Release number:DHSC-9750-9792-9940

Hi There, i booked an appointment (7/jun/2021) for covid19 swab for a cruise booked under royal carribean for sailing date 10/6/2021. But due to some local restrictions, i have changed the sailing sate to a further date. I was trying to contact you to cancel my appointmenr. Would you please email me so that i can furnish you with more information? Regards Samantha Soh Singapore

Hi there, friday 21/05 i've recived my day 5 test kit, i have registered it in your app. Today 25/05 i've recived a day 2 test and now i cannot register it in your app. what should i do? Edyta