ArriveCAN Status
Are you having issues? Select the issue you are having below and provide feedback to ArriveCAN.
problems reported in the last 24 hours
Summary of ArriveCAN Problems 😠👌🔥
- Need more instruction around the “Add traveler” feature
- Could help grouping land border crossings per province
- Border websites must act updated 24/7 on how you need requirements to cross the border
- No list to chose from
- App only recognizes dates in the future, not in the past
- “Forget password” option produces a popup that blocks the text field, so you are stuck
121 Reported Issues: 😵🆘🛟🚨📢
App has been stuck for 30 minutes now on "Please wait while your ArriveCAN traveller is saved"
App unable to submit info
Tried submitting form on my IPAD and desktop. Won't submit comes back unable to submit tried many times.
I'm receiving "Submission Failed" errors when attempting to submit my Advance Declaration using both the ArriveCAN iPhone app and the website. I have a good internet connection. Any suggestions? Or should I just plan to use the paper forms on the plane to submit my Advance Declaration when I arrive Montreal tomorrow? Thank you.
submission failed comes up every time. not able to finish process
FYI I had the issue where it was stuck at passport scan, stuck at 12%. I uninstalled the app and reinstalled it and it worked. just clearing cache didn't help.
When i get to arrival date i get 2 options 2025 or 2026 i am arriving Vancouver by cruse ship on the 18 may 2023 and departing on the 22 May 2023 by air. How do i proceed? i am using windows 11
For some reason my iPad did not record my password the first time I set up the ArriveCan app. No problem. I went through the steps to reset my password: I got a one-time code, entered it and a new password. Now the app says "Loading. Please wait." That goes forever. I've done this twice. Something's broken on your end.
App freezes when I get to arrival airport
Just recently when filling out the point of entry the screen locks and I am not able to continue with adding date etc. Rebooted Iphone and also deleted the app and reinstalled it but same issue.
I cannot do a 2nd receipt for today
Freezes every time go to put arrive date
App locks up when at date of arrival.
Stuck at "traveller is saved 80%"
App locks up when asked for "Date of Arrival"
I am flying into Vancouver, Canada from the USA on September 19, 2022. I have been trying to use the ArriveCAN app on my phone. I submitted all the info for the Covid vaccinations that I received . The app says passport registered and vaccinations yes. And then a screen says that I am not elgible to enter Canada. I uploaded a 2nd photo of my vaccination card showing 4 Pzier vaccinations. Still the same result. Please help me. Vivian Balfour
App has been stuck for 30 minutes now on "Please wait while your ArriveCAN traveller is saved" - showing 12% hasn't moved at all. Nothing to click on to move forward, back, start over, or exit. First time using the app, arriving tomorrow. Advice?
I can get through everything up to submission, but it won’t get past 0% on the submission screen. Don’t know what I’m supposed to be doing, impossible to get a code
The app won't accept date and time of arrival. Today Saturday 10th Sept 4.05 pm due to land at Toronto Pearson on Tuesday 23th Sept at 4.05 pm. To my way of thinking there is a 72 hour gap between today's data and that required for my flight. Help please
You say that the correct passport number starts with a "C," but mine starts with an "A." And my wife's passport has no letter before the number.
The IOS app requested the date and time of my flight's arrival in Vancouver. The date was no problem but whenever I tried to imput the time, by scrolling the available times, it jumped to a diferent time. I managed to activate a type-in option, but the same thing happened.
I keep getting a submission failed. Code 1-TR How do I get my information uploaded for my trip?
It is after so many times of trying impossible to use ArriveCan. So what can we do?
Arrive Can not able to upload proof of vax, tried 3 times
ArriveCan on my phone will not delet from yesterday
HI! I did Travel Can App too early because i understood i can do it before . But read latest 72 hours. So i did it today got receipt but there is wrong time of my arrival to Montreal . Date is setted right so what i can do to change it..time is now 09.05 even i get to Montreal 2.9.2022 23.05. i have all info about flights and covid proofs in the app. Do i have to change it ? if yes how can i do itbecause i already did whole app,only time of arrival is wrong.
App won't accept my arrival date of Sept. 17th -- greyed out
Cannot set up account
App stuck at 80% saved . See you soon halifax
ArriveCAN is frozen at passport scan
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Common ArriveCAN Problems & Solutions. Troubleshooting Guide
Complete guide to troubleshoot ArriveCAN app on iOS and Android devices. Solve all ArriveCAN app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Canada Border Services Agency, developers of ArriveCAN.
Verified email ✔✔
E-Mail: support@expedia.com
Website: 🌍 Visit Expedia Website
Privacy Policy: https://www.expedia.com/p/info-other/privacy-policy.htm
Developer: Expedia
100% Contact Match
Developer: CBSA-ASFC
E-Mail: CBSA.ArriveCAN_Support-Soutien_ArriveCAN.ASFC@cbsa-asfc.gc.ca
Website: 🌍 Visit ArriveCAN Website
77.78% Contact Match
Developer: Gerege Systems LLC
E-Mail: myagmardorj@gerege.mn
Website: 🌍 Visit ArriveMN Website
Notice: Starting October 1, 2022, all COVID-19 border requirements, including vaccination, mandatory use of this app, and any testing and quarantine/isolation requirements will end for all travellers entering Canada whether by land, air or sea. this app no longer collects information on behalf of Public Health Agency of Canada. this app still contains Advance CBSA Declaration, which allows you to answer customs and immigration questions up to 72 hours in advance of flying into Canada. By submitting your customs and immigration information in advance, you will spend less time at a primary inspection kiosk (PIK) or eGate when you arrive at the airport. Once your identity has been confirmed, your Advance CBSA Declaration will be retrieved from this app for you to review and certify. At the border, you will be prompted to scan your travel document at a primary inspection device and confirm your identity. Use of the Advance CBSA Declaration feature of this app is entirely optional. It is currently available to international air travellers who enter Canada at selected airports. If changes are required, you can edit and update your declaration prior to certification. This contributes to shorter line-ups in arrivals halls. Please refer to the accessibility notice for ArriveCAN: app. ArriveCAN supports English, French and Spanish (displayed in the language of your device).
