ArriveCAN Status

I'm receiving "Submission Failed" errors when attempting to submit my Advance Declaration using both the ArriveCAN iPhone app and the website. I have a good internet connection. Any suggestions? Or should I just plan to use the paper forms on the plane to submit my Advance Declaration when I arrive Montreal tomorrow? Thank you.

submission failed comes up every time. not able to finish process

FYI I had the issue where it was stuck at passport scan, stuck at 12%. I uninstalled the app and reinstalled it and it worked. just clearing cache didn't help.

When i get to arrival date i get 2 options 2025 or 2026 i am arriving Vancouver by cruse ship on the 18 may 2023 and departing on the 22 May 2023 by air. How do i proceed? i am using windows 11

For some reason my iPad did not record my password the first time I set up the ArriveCan app. No problem. I went through the steps to reset my password: I got a one-time code, entered it and a new password. Now the app says "Loading. Please wait." That goes forever. I've done this twice. Something's broken on your end.

App freezes when I get to arrival airport

Just recently when filling out the point of entry the screen locks and I am not able to continue with adding date etc. Rebooted Iphone and also deleted the app and reinstalled it but same issue.

I cannot do a 2nd receipt for today

Freezes every time go to put arrive date

App locks up when at date of arrival.

Stuck at "traveller is saved 80%"

App locks up when asked for "Date of Arrival"

I am flying into Vancouver, Canada from the USA on September 19, 2022. I have been trying to use the ArriveCAN app on my phone. I submitted all the info for the Covid vaccinations that I received . The app says passport registered and vaccinations yes. And then a screen says that I am not elgible to enter Canada. I uploaded a 2nd photo of my vaccination card showing 4 Pzier vaccinations. Still the same result. Please help me. Vivian Balfour

App has been stuck for 30 minutes now on "Please wait while your ArriveCAN traveller is saved" - showing 12% hasn't moved at all. Nothing to click on to move forward, back, start over, or exit. First time using the app, arriving tomorrow. Advice?

I can get through everything up to submission, but it won’t get past 0% on the submission screen. Don’t know what I’m supposed to be doing, impossible to get a code

The app won't accept date and time of arrival. Today Saturday 10th Sept 4.05 pm due to land at Toronto Pearson on Tuesday 23th Sept at 4.05 pm. To my way of thinking there is a 72 hour gap between today's data and that required for my flight. Help please

You say that the correct passport number starts with a "C," but mine starts with an "A." And my wife's passport has no letter before the number.

The IOS app requested the date and time of my flight's arrival in Vancouver. The date was no problem but whenever I tried to imput the time, by scrolling the available times, it jumped to a diferent time. I managed to activate a type-in option, but the same thing happened.

I keep getting a submission failed. Code 1-TR How do I get my information uploaded for my trip?

It is after so many times of trying impossible to use ArriveCan. So what can we do?

Arrive Can not able to upload proof of vax, tried 3 times

ArriveCan on my phone will not delet from yesterday

HI! I did Travel Can App too early because i understood i can do it before . But read latest 72 hours. So i did it today got receipt but there is wrong time of my arrival to Montreal . Date is setted right so what i can do to change it..time is now 09.05 even i get to Montreal 2.9.2022 23.05. i have all info about flights and covid proofs in the app. Do i have to change it ? if yes how can i do itbecause i already did whole app,only time of arrival is wrong.

App won't accept my arrival date of Sept. 17th -- greyed out

Cannot set up account

App stuck at 80% saved . See you soon halifax

ArriveCAN is frozen at passport scan

the form will not accept my password.

My arrivecan app is stuck on 80% is not saving my information

Trying to add another traveller but once I've input all the info it freezes and stays frozen at 0% 'Please wait while your ArriveCAN traveller is saved." I have the most update to date version of the app and have tried this multiple times already. And when I tried to create a separate account for the other traveller through the web browser, the system wouldn't allow me to input the vaccine date. Ridiculous.

Hi, I'm having problems adding the date of my trip. I can clock on the dropdown calender, but it only gives me the next 5 days as an option to select. I cannot navigate to the next month, or even click on days outside the next 5 days as everything is greyed out. I can also not manually tyle in my arrival date and time, so I cannot get any further with my application.

When submitting the form in Arrivecan mobile app I get 1-TR error.

ArriveCAN will not save. Frozen at 80%.

Forgot password, so prompted to change it. Did this several times & still not able to get in. Cleared app cache & uninstalled/reinstalled app. Only thing that worked was doing this on a different phone WITH A UK SIM, rather than a Canadian Sim

When asked to select time of arrival it would not let me do this and kept selecting a different time. No matter how hard I tried was unable to give correct time of arrival by plane, will this be a problem as I have completed the form with this time error. Please respond as I due to travel on Sunday

I have the arrive canada apt on my I phone. I have been trying to change my password. All appears to be going right. I receive a message I will receive a code number to allow me to do the change via e-mail. However I can not find this message on my e-mail. r.vansickle@redacted Thank you Robert

I completed our info today. My husband shows as 2nd traveler. Do we both use the same scan which I received. I didn’t receive second one for my husband but his info is uploaded and is listed in “travelers” in my ap.

I completed Arrive Can yesterday and was supposed to go home by 1:00 pm. I was not feeling well so I stayed another day, now it won't let me log in to complete the ArriveCan as I am able to go home today

I can not retrieve my password. It will not let me have a code either help please.

Freezing while submitting form. Stays on 0%. Not allowing to submit form

Could not get any more android updates from Samsung went fro android 6 to 8 so no more updates supplied. So went to Lineage 18.1 OS which is based on Android 11. Now arrive Canada app says phone is rooted or does not support existing system. How do I fix that so app works.

Could not get any more android updates from Samsung went fro android 6 to 8 so no more updates supplied. So went to Lineage 18.1 OS which is based on Android 11. Now arrive Canada app says phone is rooted or does not support existing system. How do I fix that so app works.

My phone has failed. Can I cross or get arrivecan a different way ?

Not receiving verification code to create new account. Yes, we do have correct email info entered.

Can’t log in because the password wasn’t recognized and the request to reset password wasn’t answered with an email containing a verification code.

Signed in, entered passport, vacc dates and card , then message please wait with a circle , while traveller info uploaded. Nothing happened. Multiple attempts made including one by border official but couldn’t get further. Eventually someone else had to do for me ….Why the problem and why apparently no way for border officials to override manually??

I have a account using this mail from my travel to canada last year, but the password is not working anymore, and when i try to reset the password, the app tells me it is sending a code to my mail but i don't receive any mail.... tried four times, but i receive nothing. My plane is on thursday. thanks for the help.

The app has sent a receipt for my husband but not for me. I am the one with the account and added my husband as another traveler. My details are on the account but I have no receipt. Traveling on the 2nd August what can I do?

Won't let me edit a completed section.

After completing all the information and uploading proof of vaccination, a screen comes up saying “please wait while your ArriveCAN traveller is saved,” but it stays at “0%” and does not move no matter how long I wait. I am travelling to Canada tomorrow (Monday Aug 1) so worried about what to do

It wont let me submit our account.it keeps saying code PF-400.what should i do

Doesn't accept POM1Z0 as Hornpayne Ontario postal code

Doesn't accept POM1Z0 as Hornpayne Ontario postal code

Keep getting error PF-200 when trying to submit the form

Keep getting error PF-200 when trying to submit the form

My husband and I are quarantined and we aren’t even Canada. We were there for a family get together for a few hours then returned to Vermont. We are totally discusted with the way we are being treated. We were just about to book a wonderful trip to the Canadian Rockies but the next day we cancelled the trip. I had many issues getting my husbands information to download. We live on the border and looked forwarded to traveling again in Quebec as we shopped there a lot at one time. I can assure you that until this nonsense stops we along with many others have no interest in crossing the border. If the Canadian Government wants to make us feel like our only interest is to infect Canadians especially when we are fully vaccinated and have some kind of criminal intent we are not interested in being treated this way. We don’t need to go to Canada. By the way both my husband and I are Canadian citizens. Sylvia Rose Beauregard Joseph Gerald Maurice Beauregard

Just posted above. I reinstalled app and got same results. However, I started tapping where I thought the "Accept" button might be and accidentially touch just below bottom border line (progress line) and the buttons appeared. I was able to continue through rest without problems.

After clicking on "Public Health requirements" there is no acknowlegement button for the admonition. Bottom border line of page just blinks at a rapid pace.

ArriveCan app doesn't recognize password. But is now frozen in an unending loop for over an hour. It doesn't tell me password is wrong. Just frozen. So I can't click "forgot password" or anything else to get out of password hell. Will have to try to uninstall ArriveCan App and start over tomorrow.

I am told to quarantine after proof of being fully vaccinated and receiving the appropriate confirmation from the app. No positive test. Why I am being told to stay under quarantine. This app is faulty and not working.

Hangs at 80 percent..Uninstalled and reinstalled sane issue..latest version

The app is frozen. Hours later I'm still logged in and the screen is frozen.

The covid assessment won’t come up on my app when I press it.

Submission of ArriveCAN form has been at 0% for over an hour. Just horrible and so unnecessary.

I’m trying to create an ArriveCAN account using my enhanced drivers license from the State of Michigan. Each time I enter the first chapter of the document number, I get the following error: “The document number is 7 to 17 alphanumeric characters”. It doesn’t matter if I start with an alpha or numeric character; I get the error as soon as the first character is entered. I am using an iPhone XR with IOS version 15.5.

Bonjour, j’essaie de soumettre mon formulaire ArriveCAN mais je reçois un code PQ-503. Comment dois-je procéder? Merci.

Prior to returning to Canada from a road trip, tried for four hours to get this useless, idiotic form to work. I don't have a smart phone, so already at disadvantage. Finally got a confirmation that data was received, but upon arrival at the border, it did not record my wife's info. Fornunately we had a border agent with an abundance of common sense, and, as well, we had our printed copies of vaccination records, so we were passed without incident. Why can't travellers just carry their vaccine passport? That's all they seem to be interested in anyway, instead of having to perform this elaborate waltz with ambiguous forms? It also cuts into your freedom of movement by restricting you to one border crossing designated on the form. Instead of extending this frustrating process, the Gov't. needs to scrap it NOW!!!

Twice I attempted to submit my ArriveCan form. Both times the "please wait while your ArriveCAN form is submitted" appeared, but then does not submit form, even after 30 minutes.

After downloading vaccine info.....saves info to 80%, and then freezes....tried 3 times same result.

I keep getting a error code 5-503 even if on Wifi or 5G

I have attempted completing the Arrive Canada multiple times now. The first time it completed at the end and stopped at 80% and froze. The next couple of times it gave an error that said code 3 - 510.

Unable to sign in, keep getting message that its timed out immediately after clicking next, I re-installed app then it said it doesn't recognize my email or password even after changing password, tried both on my android phone and on my i-phone neither system works. I would say App is another federal government failure

Forgot password & tried to reset on my iPhone. Told I was sent email with code but it did not arrive. I have rebooted & tried many times in last 2 days but no email has arrived . I’m travelling in a couple of days, what should I do?

Garbage version. Unable to submit final form and stalls. Typical incompetence. Just get rid of this useless reporting requirememt.

Tried everything..even spoke to someone at ArriveCAN..did their best to help me but still wouldn’t let me create an account..frustrating..have spent 6 hours trying to get this to work..help,help,help.....

I would really like to go and visit my brother in Vancouver Canada. His wife passed away from cancer recently. I am living in Mexico. I was advised that I would have to use the ArriveCan app to clear customs in Vancouver. I tried a trial run of the app. All went ok till the very end, it advised me that my application was refused, no explanation. I have all the required documentation, passport, Vaccine documents, etc. I supplied all of this in the application. I went online and disscovered that there were numerous issues with people trying unseccessfuly to use the app at the airport. Quite frankly I do not feel like gambling with this situation. Book your flight & hope that all goes well, app does not crash, WiFi in airport is working, phone doesnt do something unexpected, no thanks! There is too much at stake to rely on this app working properly. Maybe they should adopt the system that the Puerto Vallarta had for many years, push the big red button, red light comes on too bad you get the full inspection, green light, off you go have a nice vacation. I will wait a while, hopefully they will scrap ArriveCan.

Stuck at final step of submit. "Please wait while your ArriveCAN form is submitted 0%"

Cannot download APP. Cannot enter new password. I get message that an email has been sent with new password. No email. Been trying for 3 days twice a day. What a complete mess.

I correctly entered my email and password but App ArriveCan notified wrong sign in info or device not connected to internet. I changed password then , but no email received for verification code

After entering address in Canada unable to progress further.

Says I have email account,I don't, ask for code to change password I don't have, says code sent to my email, it is not, have reservation for 2 days hotel and expensive tours and not a way to get into Canada. 15 days away!!!

So tired of this Arrivecan. Telling us that we should quarantine for 14 days when all of us are fully vaccinated. Has added so much stress to my life. Can someone please contact me to fix this issue. TY in advance

So frustrating leaving with my daughter back to Canary soon and the app is frozen blue circle at 80% Any suggestion and help is appreciated Thanks

My wife an I have crossed the border at the peace bridge two times now .Both times we filled out the arrivecan app an when we came back the border agent told us that every thing was in order and we were good to go. The next day on both times we received a email stating that we where to quarantine for 14 days .We tried to get this problem resolved by calling arrivecan but no one new how to help us in order correct this this problem. We have had all of shots and are healthly .The arrivecan app. is now frozen with the never ending blue circle and I have to go over to Buffalo to night please help to get this problem corrected asp. Thank You

I could not get away from the 'Stuck at 0% and “Please wait…”' problem described here by others, after completing my vacc status. The work-around was to use the web version of ArriveCAN. After filling out my details there and receiving my QR code, the same QR code was available within the app on my iPhone as well.

Got as far with the Arrive Can Ap as to “submit” but when I clicked on submit & the next page appeared with a circle saying 0% & “please wait while your Arrive Can form is submitted” & nothing more happened. Stayed at 0% completed. Help!

Asks for quarantine details and negative covid test even though I’ve uploaded vaccine passport?

My fault. Have forgotten my password. Have tried to get a reference number from you so I can change my password. Returned saying check my email. Have tried twice. Nothing on my emails. Not travelling until 28 January 2023 so not urgent.

I’ve tried to create an account over the past couple weeks but app continues to show “Loading. Please wait.” After I press create account. I’m planning to cross the border by car at the International Falls crossing, tomorrow, June 17, 2022. Please advise.

Wont be able to submit and freeze at “Please wait while your ArriveCan is submitted” at 0%. Very frustrating!

App will not progress beyond contact details entry

Can't log in through the App or online. Says "Error 1: Please check the email address and password you entered were correct, and that your device is connected to the internet". The email address and password is correct, I just created the account and wouldn't have been able to create the account if I wasn't connected. Zero luck getting logged in through the App or the website.

I got as far as "Please wait wihile your ArriveCAN traveller is saved". I froze at 80%. Can you help?

Please wait while ArriveCAN is saved went to 12% and stopped almost an hour ago.

I completed all details on the app numerous times & I says I have to wait after I uploaded my vaccine info. Then it tls me to wait 12 seconds or 46 seconds & it times me out. Very frustrating as I have to keep uploading the documents.

My Arrive can app for some reason has started showing that I should be in quarantine, but the rest of my groups arrive can ard fine . My status is also ok if I use my wife’s app as an additional passenger . I called the help line and was informed that many other people are getting the same error message and the emails should be ignored for now. I was not told at the border that I should be in quarantine or anything similar. But in the meantime my app is not working, any way to fix that ? BTW we are all triple vaccinated and no symptoms. We just travelled to US over the weekend

I tried to log in it worked but was 12 hours out of arrival time so I attempted to do this again BUT then it kept telling me I was logging in too soon BUT I was well within the 72 hours. I then re booted , arrive can then deleted all previous uploaded proof of vaccination status and when I attempted to upload AGAIN it just said failed and the screen stuck solid. Incredibly frustating pile of excrement

Stuck at final stage. "please wait while your ArriveCAN form is submitted"

I am not receiving a verification code, to be able to enter a new password, as I have forgotten my original password. What am I supposed to do? This app is not useable. Will they understand this at the border?

Stuck at 0% and “Please wait…” this is twice. Typical Canadian government garbage. Thanks JT. How about we get with the reality that Covid is over?