WeChat app not working? crashes or has problems?

WeChat Status

Published by on 2023-12-26

WeChat is more than a messaging and social media app – it is a lifestyle for
one billion users across the world. Chat and make calls with friends, read news
and use local services in Official Accounts and Mini Programs, play games with
friends, enjoy mobile payment features with WeChat Pay, and much more.


I have a problem with WeChat

Are you having issues? Select the issue you are having below and provide feedback to WeChat.


problems reported in the last 24 hours

24 hour clock

Most reported problems

Crashes
41.7%

Not working
25.0%

Something else
25.0%

Connection
16.7%


Reported Issues: 3 Comments

By Elijah lawson   1 month ago


Every time I open my friend's chats the app crashes, and every time I use the search bar it crashes

By John Xu   5 months ago


Hi, I have an Apple iPhone 10 with WeChat V8.0.43. After I updated to IOS16.7.2 the WeChat top story stops working. How to fix the problem? Thanks,

By Mike Leach   1 year ago


WeChat will not send me the SMS verification code that I need to log in. Mike


Common dislikes about WeChat app

- Accounts can get blocked

- Tough security

- Registration requirement is mind boggling

- Require you to contact a complete stranger to finish the registration process



Have a Problem with WeChat? Report Issue

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Common WeChat Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot WeChat app on iOS and Android devices. Solve all WeChat app problems, errors, connection issues, installation problems and crashes.


Table of Contents:

  1. WeChat iPhone Issues and Solutions

  2. WeChat Android App Issues and Solutions

   



  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at WeChat, developers of WeChat.


100% Contact Match

Developer: WeChat

E-Mail: [email protected]

Website: Visit WeChat Website

54.55% Contact Match

Developer: Tencent Technology (Shenzhen) Company Ltd.

E-Mail: [email protected]

Website: Visit Tencent Technology (Shenzhen) Company Ltd. Website



About this app

Record short videos to post in your Time Capsule before they disappear in 24 hours. • STICKER GALLERY: Browse thousands of fun, animated stickers to help express yourself in chats, including stickers with your favorite cartoon and movie characters. • CUSTOM STICKERS (NEW! ): Make chatting more unique with custom stickers and selfie stickers. • OFFICIAL ACCOUNTS: Tons of accounts to follow with original content and news for your reading pleasure. • MINI PROGRAMS: Countless third-party services all within the this app app that don’t require additional installation, saving you precious phone storage and time. • TOP STORIES: See the latest articles your friends are reading and discover all kinds of interesting content. • GAMES: Have fun and compete with friends in a huge selection of this app Mini Games and Tencent Games (available in select regions). • this app PAY: Enjoy the convenience of world-leading mobile payment features with this app Pay and Wallet (available in select regions). • this app OUT: Make calls to mobile phones and landlines around the globe at super low rates (only available in select regions). • WERUN: Use Healthkit and Health app data to sync your step count on WeRun, where you can compete against friends with daily step rankings.  Chat and make calls with friends, read news and use local services in Official Accounts and Mini Programs, play games with friends, enjoy mobile payment features with this app Pay, and much more. • MORE WAYS TO CHAT: Message friends using text, photo, voice, video, location sharing, and more.  Enable WeRun in “Settings” > “General” > “Plug-ins”. • LANGUAGE SUPPORT: Localized in 20 different languages and can translate friends' messages and Moments posts. • BETTER PRIVACY: Giving you the highest level of control over your privacy, this app is the only messaging app to be certified by TRUSTe. • EASY MODE: Clearer and larger text and buttons for better readability.  Post photos, videos, and more to share with friends on your personal Moments stream. • TIME CAPSULE (NEW! ): Share glimpses of your day.  Create group chats with up to 500 members. • VOICE & VIDEO CALLS: High-quality voice and video calls to anywhere in the world.  Make group video calls with up to 9 people. • REAL-TIME LOCATION: Not good at explaining directions?  Share your real-time location with the tap of a button. • MOMENTS: Never forget your favorite moments.  this app is more than a messaging and social media app – it is a lifestyle for one billion users across the world. 



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