Contact ArriveCAN Support

How do I change my email address rbriese@redacted to SanRonBriese86@redacted. I am getting rid of me.com email

Having problem with ArriveCan sending me message stating that I am not vaccine and I should quarantine I have taken two doses of vaccines and two test before leaving Canada ,before returning to Canada we fill out the ArriveCan form and was given the Arrive Can CODE when we got at the Airport we were only asked if we completely the Arrive Can form we said yes .no one took the CODE from us and now i can't reach any one to rectify the problem.do any one have a direct phone #

How do I change my e-mail address? Not knowing better, used the address on my desk top to fill out the form but I will be using my cell phone when I am travelling, It is g-mail address. I noticed the same problem in some of the comments above but no where were any solutions given. Will it be easier just to do a new arrive ArriveCAN form? Ernest Mayer

error pf-200 although my internet is fine

In an environment with very good WiFi connection, an error message Code QR - 503 appears. What should I do?

In an environment with very good WiFi connection, an error message Code QR - 503 appears. What should I do?

I have problems submitting my application keep having an error pf-200 although my internet is fine

Hi, I was trying to fill out the ArriveCan app But I have an Enhanced drivers license no passport and so it won't let me fill it out. Is it possible to use my EDL instead of a passport?

How do I change my email address on my Arrivecan. Thanks Pat

I filled out arrivecan to return from the USA on July 5th. I am fully vaccinated 3 doses and had no symptoms. On the 6th and 7th received request to confirm quarantine. Do not understand why. I may have entered something incorrectly but they scanned and let me on the flight. tried everything. How can I see what was entered not sure what to do

Can’t submit the form, always have message SUBMISSION FAILED”. code 5-503 even though I’m connected to the internet

I have trouble submitting the form (code 5 - 503). It tells me to connect to the internet, although I have perfect internet connection so that can’t be the problem.

Dear, Getting following error : Code 5 - 503 How to resolve ? Can submit final form

Ned to change my password and have not received code after asking for resend at least dozen times. We need to do this soon to be able to board the cruise ship this Sunday. please those what to do or a phone number I can call for help

Hi Team, Completed all the information requested in the app and it keeps sending a Code 5 - 503 error and cannot submit the information. Have been trying all day. Please help! Thanks & Regards

Completed all the information requested in the app and it keeps sending a Code 5 - 503 error and cannot submit the information. Have been trying since yesterday. Please help!

I was at the entry at Campobello. The agent and I attemped to complete the arrice can app. For what ever reason in May we kept getting locked out. I will be returning in September. I have tried to complete the sign up. My account does open but it states that I must be arriving within 72 hours. Should I wait until Sept. Or is there some way to jump start this. It allowed my wife vaccination record to be scanned but locked up when we attemped to scanned my record. Please help out this old man! Thank you

Hi, Among many in the Questions/Comments list I also get a code PQ-503 error message and therefore cannot register my information. Please advice me how to proceed. Thanks/Göran

I get 'Code PQ - 503' when submitting my form. I have tried connecting to several WiFi and also tried over cellular. Please advise. Thanks.

i want to know how to solve ‘code PF-400’ issue. Could you give imformation. plz

For those getting error code pf-400 make sure you fill in everything. For me I forgot to select country which I got my second dose vaccine. I went back and selected it and it submitted fine after.

Hi , I keep getting error message Code PF-200 . My is working fine. What do I do?

I am trying to create an account with ArriveCAN but it WILL NOT allow it. I have tried x2 different email address... I have tried my mobile device and laptop I have tried deleting the mobile app and reinstall I have checked my junk and spam folders... I got nothing... Please help... I fly on Wednesday 15 June... Thanks - Kurt

I have a submission problem with Code PQ-503. I cannot understand why this problem happened. Please let me know what should I do. Many Thanks.

I am keep getting a porque 503 error, and internet work just fine. The submittal process goes to 63% Any assistance would be appreciated.

I am keep getting a porque 503 error, and internet work just fine. Any assistance would be appreciated.

I entered the wrong email address how to do I change my email address in my profile, thank you

I have been unable to submit as it fails Code 400. I have excellent internet connection bit continues to fail. HELP!

Have tried several times to do arrive Canada. Keep getting code PF400. I am unable to resolve code PF-400

Have tried several times to do arrive Canada. Keep getting code PF400 Please advise. Trip in 2 days

I have internet connection. However I am getting code pf 400. How do I resolve this problem.

I am unable to resolve code PF-400

I have created an account for ArriveCAN but forgot my password. Have tried repeatedly to get a change password code to get into my account. I DO NOT RECEIVE A CODE TO ALLOW CHANGE OF MY PASSWORD. Is anyone there to respond or please provide me with a phone number contact of a live person so I can get this done. Am travelling very soon.

Keep getting error with code PQ-503, my internet is working fine, please help ASAP I have my flight tomorrow. Thanks

How do I resolve the error Code PF-400 issue.

Having troubles submitting my form. Generating error code PQ-503. I have excellent wifi, and have tried on data as well. Can’t get it to work.

I keep receiving a PQ -503 code and can't submit My internet works just fine!!!!

I am getting PF-400 error even thoug I have internet connection. Please help.

When trying to submit my application, I am receiving a Code PF - 400 error message.

Arrive Canada rejects my E-Mail address!

Tried using the arrive can app 2x now...one trip back in December2021 and now another trip in feb 2022....same problem both times...the app wont allow me to submit the information...keep getting a PF- 400 issue saying to check my internet connection...Uninstaller app and re installed several times...even on different devices, Tried using with and without Wi-Fi, always the same results...nothing wrong with my signal strengthor i internet connection...same thing happenedon the last trip ...and now today ...and from what I understand alot of people have the same issue

Tried to set up an account keep getting message that the details submitted are incorrect and to check that I am connect to the internet. Checked and double checked and all is correct tried uninstalling and reinstalling still no progress

Last night I was coming back to Canada and I could not submit my info on Arrivecan. It kept showing a PF 400 error code. The border patrol personal could not figure it out as well. What are my next steps.

Have entered all my information in ArriveCan app. Try to hit submit button and it gives PF - 400 code. Submission unsuccessful. It did get up to 22% on at least one attempt

When submitting my completed form in ArriveCAN I get an error message PQ - 503 transmission failed not connected to internet. My internet works fine. How do I correct this?

I have entered all the information required, but when I try to submit it I keep getting an error "Submission Failed - Code PF-400". It usually gets to around 20%, then fails. The internet connection is fine, and everything else is working well. How can I fix this? thanks!

I tried to open the ArriveCAN App Email first then my Password. Got a message that the Password was incorrect. Pressed Reset Password and reset code will be sent to my email. Nothing received. Pressed reset Password and no messages received. My email address is correct

I have filled out all of the required information, but when I hit "submit" I get the "Submission Failed" code PF-200. What do I need to do to correct this? Thanks!

Hi! I'm trying to submit but it's not working. App answered with an error: code PF - 400. Submission failed. What can I do to solve my problem?

Filled out all requirements for this app . All info with e mail and password . I pushed create account and nothing . What’s up ??????? Anyone having the same problem ???????

I cannot remember password i used. I have clicked about 15 times for an email so i can change password. Never receive an email to reset. And yes my email address is written correct. I have already uninstalled and reinstalled the app. Tried to reset password again several times. still no email. Suggestions????

My husband and I are returning to Canada by air tomorrow. I’ve filled out everything in the app but always get a submission error 5/503. I’ve tried numerous times for the last 6 hours and no success/ very frustrated! What if we get to the airport without a successful submission ?

I am travelling to Canada on Wednesday 20th of October 2021. I am having issues submitting my details via the Arrivecan app. We have completed all the details but when i try to submit it, i get a failure of ‘PF - 400’ after 16%. I have checked my internet connection & it is working ok. Please can you provide some assistance. Many thanks.

my internet connection with smartphone is fine, I filled all details but error code PQ-400 appeared saying "Please ensure you are connected to the internet and try again" when I finally submit

I have trouble submitting my form

I am arriving in Montreal. When I try to put in “arrival airport” in the arrive can form online it doesn’t accept anything I put in. What should I put in for that field for Trudeau airport?

I have been trying all evening to log into my Arrivecan app. Keep getting message “Please check that the email address and password you entered are correct, and that your device is connected to the internet.” I have tried numerous times to use the “forgot password” feature and gotten verification codes. All to no avail. HELP! I am supposed to go to Canada on Thursday, August 26. I have tried to delete my account so I can start over but have not been successful doing that either.

Trying to create an account for 2 days. Correct e-mail and password entered. When I click on Sign-In, I keep getting an error message to check my e-mail/password. There is something seriously wrong with the ArriveCan app. We are from Nova Scotia, live in the U.S. and have waited 2 years to go to our cottage in Nova Scotia. I spent a few hours this morning on the phone trying to get help, ArriveCan Information Line staff walked me through the steps literally on my computer. Still getting error messages!!!! I wanted to check the app in advance of our trip to see if there would be any issues. I am glad I did. If I had waited until departure date to complete and submit within 72 hours, this sign-in issue would have cost me in terms of a cancelled motel reservation. We planned to leave on 8/31 but it's not looking good at all. If I can't access the ArriveCan app, no trip!! So disappointed!!!!

I tried to set up an ARRIVECAN account for a friend who is going to Canada on Monday, 8/16/2021. I put in the wrong e-mail address and she can't receive the verification code on her iphone. I tried to reset but it doesn't work. Can you cancel the ARRIVECAN e-mail we put in?

The question about other countries visited doesn’t allow a answer no

WE ARE TRAVELLING TO CANADA ON MON 26TH JULY 2021. WE ARE HAVING ISSUES SUBMITTING OUR DETAILS VIA THE ARRIVECAN APP. WE HAVE COMPLETED ALL THE DETAILS BUT WHEN WE TRY TO SUBMIT IT, WE GET A FAILURE CODE OF ‘PQ - 400’. WE HAVE CHECKED OUR INTERNET CONNECTION & IT IS WORKING OK. PLEASE CAN YOU PROVIDE SOME ASSISTANCE TO US, MANY THANKS.

Hello Sir/Madam, I arrived in Canada on 25th Jan.2021. I updated my details in ArriveCAN app before the arrival, and also provided the receipt at the border service. However, even though it says that it sends a push notification to fill up the daily self assessment of COVID symptoms, I haven't received anything so far. Kindly advice how to proceed. Thank you!

I had recieved a code to be shown at boarder security but once completed everything. The code was not visible anymore. How to retrieve it back Let me know Thanks

completed the form but unable to submit though connected to internet. Error message says: Please ensure you are connected to the internet and try again.

Trying to use the form Wrong date is set for arrival but can not find a way to change date