Are you having issues? Select the issue you are having below and provide feedback to EcoFlow.
- Device is sometimes offline
- WiFi scanner in the app is broken
- WiFi setup fails even when connected to the Ecoflow hotspot
- Advertised features don't work right out of the box
Is there a problem with changing the setting in ecoflow. I van only see the battery status and I can't see the live status of my usage and I can't change anything
Ecoflow Pro will not turn off by holding in power button for 3-4 seconds. The screen will shut off with a fast push of the on off button, but cant get Pro & smart battery to turn OFF. Also my pro is not holding a charge, overnight it dropped from 99%to 96% with nothing plugged in except solar.
Product is fully charged, has overload flashing and output flashing, and error code 121. Will not run 20 watt plugs. I do not have a smart phone. Thank You. Gerald Lancour
Product is fully charged, has overload flashing and output flashing, and error code 121. Will not run 20 watt plugs. I do not have a smart phone. Thank You. Gerald Lancour
Complete guide to troubleshoot EcoFlow app on iOS and Android devices. Solve all EcoFlow app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Shenzhen Ecoflow Technology Limited, developers of EcoFlow.
E-Mail: developer@ecoflow.com
Website: 🌍 Visit EcoFlow Website
Privacy Policy: https://ecoflow.com/pages/privacy-policy
Developer: Hong Kong EcoFlow Innovation Technology Limited
Customize your power - Use EcoFlow to adjust almost every feature of the this app unit, from adjusting charging speeds to extending battery cycle life to setting automatic cut-off times for ports or the entire device. Use Wi-Fi to monitor your device at home, connect to Bluetooth or turn your power station into a hotspot when you head outdoors to control without the internet. Check the basics, such as capacity levels and input power, or take energy into your own hands by setting charging levels or charge speeds. As well as seeing a complete overview of your output power, take a deep dive into your this app unit and view the output for every single port. Compatible with all this app products - Connect with your DELTA Pro ecosystem or your Power Kits system and take control of every circuit. Real-time stats - Check input wattage from any power source, including solar panels and AC power. Use the this app app to control and monitor your this app power station, Power Kits, and more. Connect all your devices via Bluetooth or Wi-Fi to view real-time stats at your fingertips. View capacity levels, charging times, as well as battery health, and running temperature. Firmware updates - Get updates when your unit needs an upgrade. Unit overview - Quickly get a unit rundown from your phone screen. Control from afar - Control all your unit’s settings right from the comfort of your sofa. Easily update firmware with the tap of a button keeping your unit safe and in working order.