With the new mobile application for your Direct Express® Debit MasterCard®
card, you can manage your money conveniently and securely from your mobile
device. The mobile application is free to download for the cardholders whose
card number starts with 511563.
Are you having issues? Select the issue you are having below and provide feedback to Direct Express.
By Sheila m butts 4 months ago
I forgot my pin for direct Express card I need to charge it password
By Scott Cargle 5 months ago
App just buffering
By LaVerne Roseburgh 7 months ago
I'm tired of these unknown withdrawals and when I call and complain they say cancel the card get a new one I'm tired of getting new cards and having to call all my bill collectors to give them new card number why they can't stop it when you tell them what transaction you talking about and don't let them get the money it's been happening to me for two months
By Veronica 11 months ago
Error 889
By Ingred 11 months ago
App is frozen will not connect to internet. Worked fine yesterday. 4/ 11/2023.
By Richie Novak 1 year ago
It says device does not meet our security standard (889) please contact customer service and then it gives the number. I already checked On the App Store and it says works with this iPhone but it does not. can someone please help me
By Kendrea Holmes 1 year ago
The DIRECT EXPRESS APP IS FROZEN
By Louis Stevens 1 year ago
New version worked for 2 yrs now it says ERROR my information is invalid & l can't talk to anyone on your poor customer service number to get it straight!??? Wtf
By Bobbie J Cotton 1 year ago
I can't log in or get Direct Express on the phone!
By Kelly Garrett 1 year ago
Can't log in can't check balance. Can't use atm. Online retailers saying denied. And can't use in store! Also can't get through on customer service line.
By Tara Robinson 1 year ago
How to delete a inactive card off the app?
By Mark Butterworth 1 year ago
Tried to reload new app, it says wrong password every time, and my card starts with 533
By Tammy 3 1 year ago
Is not showing my upcoming deposits
- Have to delete and redownload app every month
- Have to set up with a brand new password each time
- Transfer service from card to bank account has disappeared
- Customer service is useless
- Hard to obtain own funds
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Complete guide to troubleshoot Direct Express app on iOS and Android devices. Solve all Direct Express app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at i2c Inc., developers of Direct Express.
100% Contact Match
Developer: MasterCard
E-Mail: [email protected]
Website: Visit Direct Express Website
100% Contact Match
Developer: i2c Inc.
E-Mail: [email protected]
Website: Visit i2c Inc. Website
Please look in DirectExpress store for the same mobile app logo with a short description stating that DirectExpress is for cards which start with the numbers 533248. ● Account(s) Management – Activate & check your card balance, manage your or your Benefit Recipient’s funds, Review Transactions, Set Alerts, Download monthly statements and much more. With the new mobile application for your Direct Express® Debit MasterCard® card, you can manage your money conveniently and securely from your mobile device. The mobile application is free to download for the cardholders whose card number starts with 511563. Please Note: If your card begins with 533248 DO NOT download DirectExpress. Direct Express® application is loaded with whole new security feature set. Your security is our utmost priority. Mobile data transmissions and account information are highly secure.