Direct Express® Reviews

DirectExpress is one of the most useful and easy to use, I’ve had the pleasure of using . It’s very precise and has actually helped me out of a jam or two , which I find myself running into unfortunately, as I am somewhat of a forgetful individual. It’s usefulness amd ease of operation, have made it a definite five star keeper , I’m my personal opinion . It wouldBehoove you, to try it!

Jett

Every single month when my phone runs the monthly charge charges for my Mcafee virus protector, I always, every month, have to delete DirectExpress completely and redowoad it back onto my phone so it will work again. I AlSO have to set it up with a brand new password each time because it looses that specific bit of information too. It's very frustrating to have to keep changing my password to something different each month that I will never be able to remember. I use a brand new IPhone 12 so it shouldn't be my phones problem.

Very frustrating and suddenly the transfer service from card to bank account that was advertised has disappeared and can’t be used. Called customer service and representative didn’t know why this happening and said try it again next week. I have for several weeks and it doesn’t work. Left written requests for help and only got messages to call the customer service line, which was useless. Just give me a direct deposit, as the card makes it very hard to obtain your own funds.

It’s working just fine. I would however like to be able to transfer funds from the card into my BofA checking account for bills I’ve always paid from there online.

You’re new app that you created is great. I am notified immediately on any withdrawals, plus I can view my accounts anytime. That is awesome!

I’ve had fraudulent charges on my account that were never resolved. I was told to ‘write a letter and mail it to…’ so I did. Nothing.

I can’t access the account from my phone as ‘DirectExpress update is invalid in my area’ I changed my password thinking that may help, nope not at all. I am now going to spend my time looking for another way to receive my social security payments. This is no good at all.

Try and talk to a person lol don’t hit the wrong key when you do call because you will have to start all over. I’ve spent the last 2 hours trying to add my bank account only to not be able to transfer funds because the computer says i entered an invalid amount. I tried $200 to $2.00 n nothing worked grrrr her goes another hour of my life as I try and call again.

I love DirectExpress , and at one point I was able to transfer funds to my person bank account, which was awesome! For some reason that option is gone now which is extremely disappointing. Other then that though it’s great.

I have been trying to login all day to my account and not even login area show up on my phone screen. Need to do some improvement on app for it to function or be more accessible

Easy to use. Lots of features. Can access my account anytime.

Worse customer service ever, ordered a new card and it has been over 15 days and still no card yet they can’t transfer my funds to another account???? Like are you serious when we have bills to pay and no way of paying for them without my card 😡

When I open DirectExpress I expect to be able to accomplish an important task today.

To be met with “Update now” message when I’m not on a WiFi network is 1) disrespectful of people who don’t have unlimited data plans, and 2) disrespectful of the user’s time who wants to accomplish what he/she planned to do *then* with DirectExpress .

To force an update may be good for the developer or the management of the card but it’s not considering the user’s needs.

Please remove the insistence for an immediate update when DirectExpress is launched. Reminders are a much more productive and respectful means to accomplish this.

Every time I try to log in via my fingerprint or manually with my user name and password, DirectExpress tells me to wait. And then it closes. EVERY TIME! So frustrating. When I contacted app support over a month ago they finally replied saying “sorry you lost your card.” Like um. That’s not what I said. Thanks for nothing.

I’ve tried to find the option to us direct deposit but I can’t find any thing

I have tried for months to get thru to a live person at Direct Express with no luck! I’m very upset and really don’t know what to do. I haven’t been able to look at my account in months cuz DirectExpress doesn’t work anymore so how can I even close the account?????😡😡😡😡😡whereS DirectExpress for cards beginning 5332???

Can not access my account through DirectExpress . Login on to the internet shows error and will not connect to DX Express server. It is not a problem on my end it’s a problem with DX. Please fix the problem. I’m sure others are having the same error message.

Have been unable to card to bank account transfer for 3 weeks now. They are aware of the issue but have no fix for the problem. App and online both. Therefore, I am unable to access money electronically, unless I want to go to Walmart for a withdraw!!

Every time I something changed it’s a hassle! Need to change your address! 4 or 5 calls and e-mails later it might get done! Need to find out about your stimulus check? Hassle ! Need to transfer money? Big hassle ! I I could change it to something else I would! ANYTHING WOULD BE BETTER!

Downloaded DirectExpress and signed in trying to use facial recognition and it wouldn’t work after several attempts. I forget my password a lot and I need to use it and it disappointing that it doesn’t work . App
Needs improvement!

It’s super easy and convenient. I manage everything from DirectExpress .

I used to have DirectExpress but it was giving me some troubles. Now I can’t even register my card because it says it’s isn’t registered when it is activated! Why can’t I activate my card when it is already activated to use?

I like it!