Direct Express Status

Last Updated on 2021-03-18 by MasterCard

I have a problem with Direct Express

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User reports:
No current problems

David 2022-08-06

The DE app downloaded is not working. You have a problem with "your app and apparently your people don't know how to fix it"!

Dorothea Morgan 2022-05-29

I can get the moble app to work on my phone and I got my new card Friday and I have it registered but mobile app not working please help

Margaret Haines 2022-05-10

Having problems logging in

Showing 1-3 of 3 reported issues:

Common Direct Express Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Direct Express network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Direct Express App
1. On android, goto Settings » Direct Express » click [Force Stop]

Clear Direct Express App Cache and Data:
1. On android, goto Settings » Apps » Direct Express » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Direct Express.

On android, goto Settings » Apps or Manage Apps tab.
Click Direct Express » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Direct Express » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Direct Express