Direct Express app not working? crashes or has problems?

Direct Express Status

Last Updated on 2021-03-18 by MasterCard

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3 Reported Issues: 😵🆘🛟🚨📢

David

2022-08-06

The DE app downloaded is not working. You have a problem with "your app and apparently your people don't know how to fix it"!

Dorothea Morgan

2022-05-29

I can get the moble app to work on my phone and I got my new card Friday and I have it registered but mobile app not working please help

Margaret Haines

2022-05-10

Having problems logging in

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Common Direct Express Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Direct Express app on iOS and Android devices. Solve all Direct Express app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Direct Express iPhone Issues and Solutions

Direct Express iOS app crashes, not working, errors
Direct Express iOS app network issues
Direct Express on iOS has black/white screen

Direct Express Android App Issues and Solutions

Direct Express has errors/crashing/not working
Direct Express server network connectivity issues
Direct Express has black screen

Direct Express iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Direct Express app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Direct Express app crashes or not working on Iphone (iOS):

Close and restart the Direct Express app on iPhone
Update Direct Express app to the Latest Version for iOS
Uninstall and reinstall Direct Express iPhone app
Update your iPhone to the latest iOS version

Fix Direct Express on iPhone unable to connect to server/internet connection issues::

To resolve Direct Express network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Direct Express black/white screen (blank screen) on iPhone:

Follow the Direct Express iOS app troubleshooting guide Here →

Direct Express Android App Issues and Solutions

Fix Direct Express not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Direct Express app issues:

Force Stop the Direct Express App
1. On android, goto "Settings" » click Direct Express app. » click "Force Stop".

Update Direct Express to the latest version on PlayStore

Clear Direct Express App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Direct Express app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Direct Express.

Fix Direct Express unable to contact server/ Direct Express internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Direct Express » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Direct Express » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Direct Express on android.

Solve Direct Express black/white screens issue on Android:

Follow the Direct Express android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at MasterCard, developers of Direct Express.

About this app

Please look in DirectExpress store for the same mobile app logo with a short description stating that DirectExpress is for cards that begin with the numbers 511563. Please Note: This mobile application is only for cardholders whose card number begins with 533248. If your card begins with 511563, DO NOT download DirectExpress. Managing your Direct Express® Debit MasterCard® card made easy. This mobile app provides a convenient and safe way to manage your money securely from your mobile device.