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⚠️ Most reported problems ⚠️

Account
23.8%

Login
23.8%

Not working
23.8%

Something else
23.8%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Direct Express Problems 😠👌🔥

- Difficult to recover User ID and Password

- 24/7 phone line is “experiencing heavier than normal traffic”

- No points for learning area in app

- No good rewards for completing tutorials

- No control of card, not guaranteed money will go to new card

- High call volume for customer service

- Need to get DE prior approval to transfer funds

  5 Reported Issues: 😵🆘🛟🚨📢

Frances Amburgey
2023-06-04

I got a new direct express card and the mobile app I use to activate it keeps saying invalid. It says contact them which I can’t get ahold of them either

Linda Wood
2023-04-17

On my mobile app some of the last letters are not there. Like logi instead of log in. The amounts are correct but how can I tell if this is a legit site.

George Younger
2023-04-08

i cant get in to my direct express app it keeps saying invalid information noting gos to my email

Larry Brown
2022-10-21

I can't activate my card

Stephanie D. Rataj
2022-03-01

It said my card was invalid, so I called to check and it was fine. Then I tried to update my information and it was acting strangely, so I uninstalled the app and reinstalled it, and now it doesn't recognize the credentials. Government stuff NEVER works properly for long.

Showing 1-5 of 5

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Common Direct Express Problems & Solutions. Troubleshooting Guide

       


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Comerica Bank, developers of Direct Express.


Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Direct Express Website

Privacy Policy: https://www.comerica.com/dxmobile/en/privacy.html

Developer: Comerica Bank


87.5% Contact Match

Developer: i2c Inc.

E-Mail: [email protected]

Website: 🌍 Visit Direct Express Website



About this app

With the new mobile application for your Direct Express® Debit MasterCard® card, you can manage your money conveniently and securely from your mobile device.  When you sign up to receive your federal benefits on the Direct Express® card, you will receive your payment every month without having to worry about cashing your check or having it lost or stolen.  Instead of receiving a check, your money will be automatically deposited to your Direct Express® card account on payment day.  You can use your card to make purchases at stores that accept Debit MasterCard®, withdraw cash from Automated Teller Machines (ATMs), and get cash back when you make purchases.  Please look in DirectExpress store for the yellow Direct Express® logo with a description stating that DirectExpress is for cards which start with the numbers 511563.  The mobile application is free to download for the cardholders whose card number starts with 533248.  Please Note: If your card begins with 511563 DO NOT download DirectExpress.  You need to register again with your card details prior to logging in the first time.  You can also use your debit card online to make payments and to also buy money orders at the U. S. Post Office.