Direct Express app not working? crashes or has problems?

Direct Express Status

Last Updated on 2024-12-10 by Comerica Bank

I have a problem with Direct Express

Are you having issues? Select the issue you are having below and provide feedback to Direct Express.

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10 User reports:
App has problems

User reports 10

⚠️ Most reported problems ⚠️

Not working

33.3%

Something else

33.3%

Account

20.0%

Connection

6.7%

Problems reported in the last 24 hours

24 hour clock ⏰

🔨🐞 Solved: verified fixes that worked!

Reported Issues:

Susan:

Won’t open on my iPhone

View
solution

Sylvia Harris:

I cant log in to account

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solution

📋 5 Reported Issues:

Frances Amburgey 2023-06-04

I got a new direct express card and the mobile app I use to activate it keeps saying invalid. It says contact them which I can’t get ahold of them either

Linda Wood 2023-04-17

On my mobile app some of the last letters are not there. Like logi instead of log in. The amounts are correct but how can I tell if this is a legit site.

George Younger 2023-04-08

i cant get in to my direct express app it keeps saying invalid information noting gos to my email

Larry Brown 2022-10-21

I can't activate my card

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Stephanie D. Rataj 2022-03-01

It said my card was invalid, so I called to check and it was fine. Then I tried to update my information and it was acting strangely, so I uninstalled the app and reinstalled it, and now it doesn't recognize the credentials. Government stuff NEVER works properly for long.

Showing 1-5 of 5 reported issues:

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Common Direct Express Problems & Solutions. Troubleshooting Guide

Table of Contents:

Direct Express iPhone Issues and Solutions

Direct Express iOS app crashes, not working, errors
Direct Express iOS app network issues
Direct Express on iOS has black/white screen

Direct Express Android App Issues and Solutions

Direct Express has errors/crashing/not working
Direct Express server network connectivity issues
Direct Express has black screen

⚠️ Troubleshoot | Fix Now in One Click

Direct Express iPhone Issues and Solutions

How to fix Direct Express app crashes or not working on Iphone (iOS):

Close and restart the Direct Express app on iPhone
Update Direct Express app to the Latest Version for iOS
Uninstall and reinstall Direct Express iPhone app
Update your iPhone to the latest iOS version

Fix Direct Express on iPhone unable to connect to server/internet connection issues::

To resolve Direct Express network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Direct Express Android App Issues and Solutions

Fix Direct Express not working on Android, crashes, errors or is unresponsive:

Force Stop the Direct Express App
1. On android, goto Settings » Direct Express » click [Force Stop]

Update Direct Express to the latest version on PlayStore

Clear Direct Express App Cache and Data:
1. On android, goto Settings » Apps » Direct Express » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Direct Express.

Fix Direct Express unable to contact server/ Direct Express internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Direct Express » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Direct Express » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Direct Express