TomTom GO Navigation app not working? crashes or has problems?

TomTom GO Navigation Status

Published by on 2023-12-18

Get offline maps, online navigation experience with TomTom GO Navigation.
Weekly-updated downloadable offline maps provide you the best driving experience
with precise live traffic, and speed camera alerts*, both updated in real-time.


I have a problem with TomTom GO Navigation

Are you having issues? Select the issue you are having below and provide feedback to TomTom GO Navigation.


problems reported in the last 24 hours

24 hour clock

Most reported problems

Something else
375.0%

Not working
75.0%

Connection
25.0%


Reported Issues: 15 Comments

By Sergey Trusov   7 months ago


I had problem with TomTom Go navigation on my Samsung SM-G800F. At first instaed of normal navigation it drawn a line between a location a, I think, current car position. Then I have update application to Package version 1647944 (name: 3.6.212) and then aplication did not start. A popup appeared: Application TomTomGo Navigation is stopped and proposed to make report. The recomended actions (clean data and cash and open in Google Play) did not helped. Have anybody solution for that?

By Krzysztof Mroczek   7 months ago


I installed TomTom Go Navigation 3.6.212 (4765) on Samsung A50 (Android 11). Works fine on the phone. Unfortunately, on Android Auto (10.2.633224) the application has "lags", e.g. it shows a maneuver that it is, for example, 1500m away, then the "arrow" with the position of the car "stops" and resumes its position some time after the maneuver is over . It's the same with the speed visualization, it appears randomly and doesn't update. Everything is OK on the phone at this time, the position and speed limits are displayed on a regular basis.

By Beverley LUFF   8 months ago


Hello . I have got the TomTom go app And I can't sign in says my email is wrong and password I have changed my password still no good. Beverley LUFF .

By Peter SMITH   10 months ago


My new tom tom Go have installed app onto phone but will not open just black

By Alex   1 year ago


When I sign up and click start free trial, nothing happens and a few seconds later a screen comes up saying "Oops, somethings gone wrong"

By Chris Walton   1 year ago


Tomtom go truck works perfect when using on phone. When connected to android auto many menu items are missing. I have over 60 items saved in my places and when in android auto I can only see 7 of them. If I load the route on the phone then connect to android auto its fine but makes it hard to change destination when on the road

By Graham Pinkney   1 year ago


Installed TomTom Go app on Iphone 7, sftware 15.7.1 but there is no "Go To" option on the home screen or on any sub-menu. It is therfore impossible to plan a route.

By Nick Durston   1 year ago


I have been using TomTom mobile go navigation for years now, But recently I had an issue with my subscription so I paid the £14.99 yearly subscription fee, but when the expiry date passed by it didn't extend. So I uninstall & reinstalled the app again to no avail contacted TomTom about the issue total waste of time, just excuse after excuse, never got my money back, paid for a second subscription for £19.99 , So now I have 2 subscriptions on one yearly subscription which is outrageous but I rely on this app for my working day. And now the issues have started playing up, the clocks out by one hour, it thinks it's on winter time not summer time even though my mobile has the correct time. Plus if you load a destination it will search for it & about half way through it stops & shuts down, furthermore it used to save all your old recent destinations, doesn't do that anymore, Contacted TomTom again about this, still the same answers, I am sure they are Robots working there not humans, whatever happened to just calling them, emailing them gets you nowhere!!

By Keith Chorley   1 year ago


Tomtom Go. Using for years. After 1000km recently traveled, app will open, but when asked to navigate to a destination, it crashes. Have reinstalled 3 times, no difference. Same update on my older tablet is ok

By Ann Vervaecke   1 year ago


After several years with no issues, this app has now several issues: 1. Hour is not correct, it is 1 hour behind ('my phone shows the correct hour) 2. The app suddenly crashes and cannot be restarted... (all updates have been done). It keeps on happening so this app is no longer reliable...

By me   1 year ago


TomTom GO freezes in Android Auto, works fine on telephone. Seems to be a very frequent problem. Will TomTom fix it or should we use WAZE, which works fine in AA.

By Paul Darryll vandebroucke   1 year ago


The screen freezes up a lot of the time

By William Johnson   1 year ago


Hi, feeding in Chirk castle (LL14 5AF) nothing coming up!

By Harpal singh   1 year ago


TomTom 6200 is not working! Get the screen showing a cable with computer and TomTom screen but am unable to get any reaction when connected to laptop!!

By Mark Cosh   1 year ago


The app will not close after use on Android. This is battery draining and I have to force stop.


Common dislikes about TomTom GO Navigation app

- Unnecessary tinkering with the product

- Screen showing route/highway number of the road not required to take

- Full functions of the app not working on iPad Air

- Annual fee

- Freezing on the screen

- Must have app opened and primary in phone for map to download

- Slow download speed



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Common TomTom GO Navigation Problems & Solutions. Troubleshooting Guide


   



  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at TomTom, developers of TomTom GO Navigation.


100% Contact Match

Developer: TomTom International BV

E-Mail: [email protected]

Website: Visit TomTom GO Navigation Website

56.25% Contact Match

Developer: TomTom International BV

E-Mail: [email protected]

Website: Visit TomTom International BV Website



About this app

TomTom GO Navigation will take you where you geotagged photos and to the contacts’ addresses stored on your phone. • Search destinations, as well as popular attractions and essential POIs ONLINE from the catalog of TomTom. • Share your ESTIMATED TIME OF ARRIVAL with coworkers, friends, and family via the messaging platform of your choice. • Find ALTERNATIVE ROUTES around traffic congestion, backed by TomTom’s precise distance and time calculations. · The use of TomTomGONavigation is governed by the Terms and Conditions at tomtom. com/en_us/legal/. · Additional laws, regulations, and local restrictions may apply.  Proprietary maps, coming from 20+ years of experience, provide you simple TURN-BY-TURN GUIDANCE. • Steer clear of traffic and blocked roads in REAL-TIME and drive within speed limits, even when you are offline. • Enjoy best-in-class navigation experience on your car’s display with APPLE CARPLAY. • Avoid disturbing ads for a more efficient, PRIVACY-FOCUSED and AD-FREE journey. • DRIVE TO PHOTOS and CONTACTS!  Weekly-updated downloadable offline maps provide you the best driving experience with precise live traffic, and speed camera alerts*, both updated in real-time.  Install now using the FREE TRIAL offer. • Save your mobile data using OFFLINE MAPS, while driving with up-to-date GPS navigation. • Know exactly what lane is yours with moving lane guidance.  Get offline maps, online navigation experience with TomTom GO Navigation.  You use TomTomGONavigation at your own risk. * The Speed Camera Services must only be used in accordance with laws and regulations of the country where you are driving.  It is your responsibility to comply with such laws before activating the services.  This functionality is specifically prohibited in some jurisdictions.  You can enable and disable Speed Camera warnings on TomTom GO Navigation. Learn more at: tomtom. ** Offer limited to one free trial period per user. 



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