Microsoft Family Safety app not working? crashes or has problems?

Microsoft Family Safety Status

Published by on 2023-11-10

The Microsoft Family Safety app helps empower you and your family to create
healthy habits and protect the ones you love with digital and physical safety.
Get peace of mind that your family is staying a little safer while giving your
kids independence.


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problems reported in the last 24 hours

24 hour clock

Most reported problems

Something else
300.0%

Not working
66.7%

Crashes
33.3%


Reported Issues: 9 Comments

By Leisje Carter   9 months ago


I managed to install fine on my newer iphone. But when trying to install on my sons Iphone XR under his account details, I can’t get past “next” button on asking for location permission in setup, after logging in. it is just frozen.

By Emma   11 months ago


Installed itself and didnt want it installed.. wasnt part of my original payment plan.. now its creating restrictions on my computer.. its a nightmare - how do you get rid of it completely

By David W   1 year ago


App crashes within seconds of opening on my wife’s iphone12 and mine.

By Justsami   1 year ago


App has been crashing for 3 days now.

By Dina DeWeerd   1 year ago


App shutting down on both iphone and ipad.

By Manon Bradshaw   1 year ago


App closes when opens within a second. Just started last week. iOS updated. Reinstalled app. It works it if use the browser.

By Paul McMillen   1 year ago


When I launch application on my iPhone mobile app just closes. Updated iOS to latest and uninstalled Family safely app and issue is still continuing.

By Nb   1 year ago


Can’t get past “next” button on asking for location permission in setup, after logging in. Freezes. Multiple downloads and installs don’t work. Same issue mult devices. Appears to be an app problem. An hour with chat support yesterday no help- contact developer. Need to get this up and running for school work to get done this weekend.

By Robin Henry   1 year ago


continuously makes my child send requests when he already has the permissions. verified all systems are updated and rebooted multiple times after updates


Common dislikes about Microsoft Family Safety app

- Lack of granularity in the “schedule of available times”

- No login to the site every time kids send a request for additional computer time

- No iOS app

- Unblock the app completely when you get a request

- Odd unexplainable behaviors

- Setting a time limit for an app seems to be over ridden by also adding a schedule

- The overall devise schedule oddly resets



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  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Microsoft Corporation, developers of Microsoft Family Safety.


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Developer: Microsoft Corporation

E-Mail: [email protected]

Website: Visit Microsoft Family Safety Website

55.81% Contact Match

Developer: Microsoft Corporation

E-Mail: [email protected]

Website: Visit Microsoft Corporation Website



About this app

Unlock the full Microsoft Family Safety experience with a qualifying Microsoft 365 Family subscription to enable location alerts and drive safety features, all other features free and available to download with MicrosoftFamilySafety .  Plus, with a Microsoft 365 Family subscription, get location alerts when someone leaves or arrives at their location, and use drive safety to build better habits behind the wheel.  The Microsoft Family Safety app helps empower you and your family to create healthy habits and protect the ones you love with digital and physical safety.  Location tracking and driving safety require location permissions be active; driving safety is only available in the US, UK, Australia, Canada, Belgium, Brazil, Germany, Italy, Mexico, Poland, Spain, and Switzerland.  Monthly Microsoft 365 subscriptions purchased from MicrosoftFamilySafety will be charged to your App Store account and will automatically renew within 24 hours prior to the end of the current subscription period unless auto-renewal is disabled beforehand.  We work around the clock to protect your data and information to help you keep your family safe.  Get notified when your kids want to download a more mature app or game from the Microsoft Store with age limits, keeping you in the know and helping to avoid surprises.  Set healthy boundaries to block inappropriate content and set browsing to kid-friendly websites using Microsoft Edge on Windows, Xbox, and Android.  Use the family tracker to stay informed on where your family is and share your location.  Develop healthy digital habits and provide transparency into your family's activities.  We provide you with meaningful choices about how and why data is collected and used, and give you the information you need to make the choices that are right for you and your family.  Or if your kids will be on devices longer for things like online learning, set time limits on specific apps or games on Xbox, Windows, or Android.  Get insights on how your family is doing on the road, including how many times they use their phone while driving, their top speed, and even the number of times they brake hard.  Get peace of mind that your family is staying a little safer while giving your kids independence.  For example, we do not sell or share your location data with insurance companies or data brokers.  Stay connected offline with location sharing. 



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