MyHeritage app not working? crashes or has problems?

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I have a problem with MyHeritage

Are you having issues? Select the issue you are having below and provide feedback to MyHeritage.



⚠️ Most reported problems ⚠️
Not working
37.0%

Login
28.4%

Something else
13.6%

Connection
8.6%

Problems reported in the last 24 hours

24 hour clock ⏰

🔨🐞 Solved: verified fixes that worked!

Reported Issues:
M
Malcolm Mccullie:

Home page displays but cannot activate anything

H
Helen Kelly:

After a few seconds screen dims and I cannot add content. Tried various browsers computers

A
A.J Bernstone:

I keep been denied access to my heritage account this has happened 11 times so far this year

📋 11 Reported Issues:

S
Suzanne 2024-04-04

When I search for dna matches that are in either extended or distant family I get the no DNA match response. Even though I can see them listed in my match list. It also doesn’t pick up ancestral names. Only the name of the match.

S
Sharon White 2023-11-16

My login details have been cancelled by the site. I can't generate a new login email

T
Tracey 2023-11-03

I can’t upload photos on my phone to the MyHeritage mobile app. I keep getting an error message while working on my family tree with the mobile app. It keeps saying “something went wrong”.

J
Jørn Hansen 2023-11-01

Problem: could not load Quicksave data ?

W
Wayne 2023-09-20

Can not log in on app, a blank box appears that I can not remove or get past

S
Sandra Catherine Rispal 2023-06-17

when I search for ancestors I keep getting :"Oops, something went wrong" I checked my internet and wifi and all is well so it is my heritage search that is the problem. It is very frustrating

R
Richard Chang 2023-05-28

App and website refusing to save my edits, says “unknown” reason

B
Birgit Walraet 2023-03-12

I can't add information from smart matches or other sources.

L
Linda Hess 2022-10-23

What do I do when a pop up says "something went wrong"?

A
Arthur Fitzgerald 2022-09-14

Just received yesterday My Heritage as gift, Code 10212. Followed the steps and it seems my wife is shown as my grandparents child. Not able to get back into so I can make changes. Need some help. Tel. #251-459-4133.

B
Bo Olde 2022-07-30

Hi I have discovered that the MyHeritage incorrectly reports "This person appears twice in the tree" for a specific person in my tree under certain circumstances: i.e. the deviation appears to shows up after searching for a close relative (husband or children, however neither parents nor siblings) to the specific person (using the search box "Find a person") or choosing the family branch of her husband, but otherwise not. My tree is "Gunnar Ohlde Web Site", the specific person is Stina Danielsdotter b Jan 9 1788 The deviation persists after starting a new instance of MyHeritage. I have screen shots of the deviation to show on request. BR Bo

Showing 1-11 of 11 reported issues:

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‼️ Outages Happening Right Now

  • Apr 01, 2025, 12:13 PM

    a user from Illkirch-Graffenstaden, France reported problems with MyHeritage : Login

  • Mar 19, 2025, 05:10 PM

    a user from Cranbrook, Canada reported problems with MyHeritage : Crashes

  • Mar 16, 2025, 07:24 AM

    a user from Moosseedorf, Switzerland reported problems with MyHeritage : Connection

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    a user from Brussels, Belgium reported problems with MyHeritage : Not working

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    a user from Sannois, France reported problems with MyHeritage : Not working

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    a user from Brno, Czech Republic reported problems with MyHeritage : Not working

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