MyHeritage app not working? crashes or has problems?

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I have a problem with MyHeritage

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⚠️ Most reported problems ⚠️

Login
41.3%

Not working
34.2%

Crashes
6.6%

Something else
5.6%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of MyHeritage Problems 😠👌🔥

- Takes longer than anticipated to get DNA kit

- Receiving emails/texts to constantly try and ‘upsell’

- Results can take up to 9/10 weeks to get

  11 Reported Issues: 😵🆘🛟🚨📢

Suzanne
2024-04-04

When I search for dna matches that are in either extended or distant family I get the no DNA match response. Even though I can see them listed in my match list. It also doesn’t pick up ancestral names. Only the name of the match.

Sharon White
2023-11-16

My login details have been cancelled by the site. I can't generate a new login email

Tracey
2023-11-03

I can’t upload photos on my phone to the MyHeritage mobile app. I keep getting an error message while working on my family tree with the mobile app. It keeps saying “something went wrong”.

Jørn Hansen
2023-11-01

Problem: could not load Quicksave data ?

Wayne
2023-09-20

Can not log in on app, a blank box appears that I can not remove or get past

Sandra Catherine Rispal
2023-06-17

when I search for ancestors I keep getting :"Oops, something went wrong" I checked my internet and wifi and all is well so it is my heritage search that is the problem. It is very frustrating

Richard Chang
2023-05-28

App and website refusing to save my edits, says “unknown” reason

Birgit Walraet
2023-03-12

I can't add information from smart matches or other sources.

Linda Hess
2022-10-23

What do I do when a pop up says "something went wrong"?

Arthur Fitzgerald
2022-09-14

Just received yesterday My Heritage as gift, Code 10212. Followed the steps and it seems my wife is shown as my grandparents child. Not able to get back into so I can make changes. Need some help. Tel. #251-459-4133.

Bo Olde
2022-07-30

Hi I have discovered that the MyHeritage incorrectly reports "This person appears twice in the tree" for a specific person in my tree under certain circumstances: i.e. the deviation appears to shows up after searching for a close relative (husband or children, however neither parents nor siblings) to the specific person (using the search box "Find a person") or choosing the family branch of her husband, but otherwise not. My tree is "Gunnar Ohlde Web Site", the specific person is Stina Danielsdotter b Jan 9 1788 The deviation persists after starting a new instance of MyHeritage. I have screen shots of the deviation to show on request. BR Bo

Showing 1-11 of 11

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About this app

Watch your family history come to life and make fascinating discoveries with this family tree maker app. this app’s genealogical search features can easily match your family tree to other family trees and historical records to provide you with meaningful new insights about your ancestors.  Our matching technologies for genealogical research will automatically find new information for you in our diverse collection of 81 million family trees built by users all over the world, and in our huge database of 15. 7 billion historical records.  Record Matches: an innovative technology that finds new information about your ancestors in our global collection of historical records. this app is a family tree maker app and so much more!  Deep Nostalgia™ uses AI technology to breathe new life into historical photos and recreate moments from your family history.  With this app’s Deep Nostalgia™ feature, your historical family photos will come to life and you’ll see your ancestors’ faces move!  Scan your family photos directly from MyHeritage and use our AI-based photo tools to bring your family history to life.  Explore your family history in this app’s vast database of 15. 7 billion historical records from around the world.  Deep Nostalgia™ allows you to animate the faces in historical pictures to create a short video that will feel like your family history is being reenacted before your eyes.  DeepStory makes your family photos speak and lets you create an amazing video biography of an ancestor telling their life story.  Explore your roots, find new relatives, and make amazing discoveries with genealogical search tools and an intuitive family tree builder.  Smart Matches™: a unique technology that automatically matches your family tree to other family trees, revealing new information about your family origins.  Have you ever dreamed of bringing historical family photos to life?  Pull out those photo albums and discover your ancestry as you connect to cherished family memories and trace history across generations.  Record the stories behind your family photos with the Photo Storyteller™ and preserve them for generations to come.  Join our global community of users to map your ancestors and family history effortlessly.  Did you know that you can see your family tree in a new light and animate old pictures of your ancestors?