Contact Microsoft Family Safety Support

by ShawnZzzzzzzz

I was hoping to see and respond to requests from my kids quickly and easily using an iOS app. Unfortunately it’s not helpful yet. The problem is that when you get a request you can only unblock the app completely. On the website, you get an option to give access for a specific number of minutes or hours. If I’m goi to unblock all the apps, why bother using Family Security at all? Also an issue is that when the notification pops up and you tap on it, it opens the app but doesn’t show the newest request.

Once again, it’s clear Microsoft doesn’t use the products they make. I discovered this issue the first time I used the app. I used to be a big Microsoft fan, but they have gone downhill in the last couple of years. I’ve slowly started moving to all Apple products, but my kids need these machines for schooling.

by SpecialJefferson

This app should be great in theory. You would expect that Microsoft would provide great tools - I mean they have them to administer large networks and organizations, right? Unfortunately this app is plagued by odd unexplainable behaviors - websites appear in the white list even though you removed them the day before. The app limits seem to reset each day… sometimes. Setting a time limit for an app seems to be over ridden by also adding a schedule. The overall devise schedule oddly resets. Blocked apps are still accessible - this is well documented online. It is completely unpredictable. Just do a web search regarding these and other types of problems. If I can’t really on the settings being persistent how can I trust that my parental controls are in place? Come on Microsoft you are better than this!

by Onetyger

We live in South Carolina and have only been using the app for a couple of weeks now. Three times already, it has shown my family members to be somewhere in Michigan. It also sometimes shows the most recent location as three days ago, when it should be current. Even when we’re in town, the location is sometimes off by several miles.

My husband relic hunts in fields and woods several counties away at times and I would like to know where to send someone to search if he ever goes missing, gets lost, etc. This definitely wouldn’t help. I also have a 9 year old and would want to keep up with him if he was ever away from home.