Segway Mobility Status
Are you having issues? Select the issue you are having below and provide feedback to Segway Mobility.
Problems reported in the last 24 hours
Summary of Segway Mobility Problems 🔥
- Not very intuitive
- App wants you to view a bunch of dumb videos and upload your use information
- Recent update won't let me login
- Account doesn't exist
- Can't create a new account because the email is already in use
- Heavily app dependent and the bikes are bound to a specific user via the app
- Have to register email and choose a public profile to “connect with other riders”
- Privacy settings just have the option of not sharing “distance ridden”
- Have to see some pictures with warnings and text in a laughably small font
📋 11 Reported Issues:
Hi my segway app doesn't work.
How do lock this friggin thing now? So easy before now impossible
Hello! My son’s Ninebot eKickScooter Zing C8 suddenly stopped functioning when he tried to turn it off. It did not turn off but it did not function either. Now when we push the throttle it makes nothing but a funny sound.
Network error message when trying to login to ninebot app
Crashed my Nine bot, it will turn on but can’t get it to run, motor won’t turn on
Crashed my Nine bot, it will turn on but can’t get it to run, motor won’t turn on
I cannot log into the app. Network error appears.
Unable to login to Segway-ninebot app as it suggests a network error?
I’ve just replaced my rear wheel and motor on my Max G30. On first movement I’m getting a terrible vibration and shutter any time the throttle is engaged. Is it a bad motor?
Hello, since a few days my segway E4S has the problem els I turn on the light it goes from speed 25 km/h back to 15 km/h and then it keeps stuttering, it has already been reset but the problem persists , honor standing now about 1100 km on the clock! Hopefully you have a solution for this as it is unsafe to drive at night without a light. I use the E-step for commuting. thanks
I've just had my F40A scooter replaced under warranty because the app had the scooter in "Sentinel Mode" and the front drive wheel was locked so that the scooter was unusable. Tapping the icon making it go from grey to green made no difference to the locked condition of the front drive wheel. The "Sentinel Mode" icon replaced the "Lock" icon which allowed me to lock and unlock the scooter. Once I assembled and charged the replacement scooter I logged into the app and connected to the new scooter but found that the "Sentinel Mode" icon was still active but "greyed out". I know if I tap it it will change to green from grey but I'm afraid that it will again lock the front wheel. I'm aware that I can make all the setiings for the scooter without having to tap the icon, but I'm puzzled as to why this is suddenly an issue. Any help would be greatly appreciated.
Have a Problem with Segway Mobility? Report Issue
Common Segway Mobility Problems & Solutions. Troubleshooting Guide
Contact Support
Verified email ✔✔
E-Mail: biao.zhang@ninebot.com
Website: 🌍 Visit Segway-Ninebot Website
Privacy Policy: https://api5-fra.ninebot.com/h5/privacy_agreement/privacy_new
Developer: Ninebot(Beijing) Tech Co., Ltd.
‼️ Outages Happening Right Now
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May 05, 2025, 09:28 AMa user from Sofia, Bulgaria reported problems with Segway Mobility : Login
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Apr 27, 2025, 05:51 AM
a user from Frankfurt am Main, Germany reported problems with Segway Mobility : Connection
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Apr 26, 2025, 02:00 PM
a user from Kaarst, Germany reported problems with Segway Mobility : Not working
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Apr 21, 2025, 12:45 AM
a user from Seattle, United States reported problems with Segway Mobility : Not working
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Apr 20, 2025, 02:42 PM
a user from Norristown, United States reported problems with Segway Mobility : Not working
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Apr 16, 2025, 01:14 PM
a user from Johanneshov, Sweden reported problems with Segway Mobility : Crashes
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Apr 09, 2025, 03:52 PM
a user from Amsterdam, Netherlands reported problems with Segway Mobility : Crashes
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Mar 29, 2025, 05:15 AM
a user from Niederwinkling, Germany reported problems with Segway Mobility : Connection
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Mar 21, 2025, 10:21 AM
a user from Münster, Germany reported problems with Segway Mobility : Not working
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