Segway-Ninebot Reviews

by Synthetak

Since SegwayNinebot and firmware updates my headlight cripples the scooter, brake lights flickering and throttle acts like a car running on fumes, a weak sputter every so often in between much longer moments of acting like it’s dying. Still can’t control LEDs on SegwayNinebot and have to log out to revert to the old US version to control LEDs. Also the cruise control works maybe 2% of the time since update. It used to work flawlessly on all accounts but now the apps and firmware have turned my excellent scooter into a scary deathtrap that I can use in the day very carefully if I am feeling brave and lucky.

by Steven PA-C

This is ridiculous. It won’t let me unlock my kids hover board from “safe mode” because SegwayNinebot stupid safety video doesn’t work. I had my kid walk through the stupid instructions multiple times only to not recognize the last step which is to step off the hover board. Because of this it’s locked in “safe mode.” It’s also stuck in km/hr and cannot change to mph. I’m about to return this thing. Make a decent product and take a big Cr@p with a app that handicaps your product. They would far ahead to not even offer an app. Do they not test the software or read user feedback. Literally almost everyone is complaining about SegwayNinebot . Sad.

by OmeYga

***UPDATE*** Worst App + eBike integration I’ve ever seen. SegwayNinebot was already horrible, but after the recent update it won’t let me login. It says account doesn’t exist. If I try to create a new account it says it can’t because the email is already in use (with the account that it also says doesn’t exist.) So basically, I’m locked out of my $2200 eBike with no way to recover and support not responding. The c80 is heavily app dependent and the bikes are bound to a specific user via SegwayNinebot , so the bike is basically a paperweight now. This company is a ripoff!

Original review - Just got a C80. The bike is an abstract work of art. SegwayNinebot however…horrible. I keep getting “weak network signal. Please try again later.” It doesn’t matter if I have 5 bars or am sitting on the bike with 5 bars. It’s constant. Often the error comes right as whatever I’m trying to do actually processes, but that’s 50/50 as many times SegwayNinebot just hangs. What’s worse SegwayNinebot isn’t intuitive in the least. This needs a major redesign. I’m surprised The Segway name would be put on something this bad.

by Tarqui

I just want to ride a scooter and Segway forces me to register my email, and choose a public profile to “connect with other riders”. No way to skip this and just enable the darn scooter. Not interested in connecting to anybody thank you! The privacy settings just have the option of not sharing “distance ridden”. Before you can use the scooter you have to see some pictures with warnings and text in a laughably small font. No clue what it says as it’s unreadable... but I guess watching the pictures qualifies you as “instructed”. Have denied SegwayNinebot access to geolocation since SegwayNinebot doesn’t have the option to not use it I must resort to the os to block it. Will also deny it data access on cell. Wish I could deny it data access on Wi-Fi too. Seriously considering changing to a different scooter brand for getting just a scooter andnot something that wants to also be Facebook friends...

by <rkg>

Took about a half hour just to create a login. Restarted several times, reinstalled, retried some more times, finally it worked. Then connecting to new device—took four tries. Each attempt seemed to get hung up in a different place. For instance one time it said activate device, with a space to enter email address (not sure why, since I had just gotten done creating a login with my email attached)—but the space to enter email was grayed out/inactive and wouldn’t let me select it no matter how I tried. Close out, wait a while, try again. It was like this for about four different steps in the process—multiple attempts required at each point, each time ending with interminable spinning circles, unresponsiveness, or other inexplicable malfunction or nonfunction. It’s like an HP peripheral—beautiful hardware, running on crapware.

by 5T3V3W8

It might be a good scooter but SegwayNinebot restricts it from being one.
The scooter goes half the advertised distance on a single charge and my flat surface speed is only 16 kph and only when it’s fully charged. I weigh 180.
It took much longer than it needed to in order to set up SegwayNinebot . SegwayNinebot asks irrelevant questions and insists that you input information that has nothing to do with riding a scooter. SegwayNinebot would not allow me to get out of Eco mode until I completed the set up of SegwayNinebot , but it kept losing connectivity and it was frustrating. I’m going to return the scooter.

by Bitbot2

SegwayNinebot is completely useless invasion of your privacy it adds zero functionality to the scooter and try’s make a whole ecosystem around there brand (which they bought from Segway) SegwayNinebot has its own currencyN Coin and it has a rating system for you the user all related to its social media and tasks for you to do. None of those features even work well but besides that it doesn’t add any functionality to the scooter it takes It away. This is a shameless app and scooter product stay away. The scooter hardware itself could of potentially been good but tying it to SegwayNinebot or any app makes it useless I’m returning my scooter and uninstalling SegwayNinebot right now. I’m so disappointed in this product and company I hope they improve in the future.

by Etownmayor

The product itself is sa-weet. This review is for SegwayNinebot alone.

SegwayNinebot is not good. It tracks mileage and and other basics but even then if you close SegwayNinebot out, it might stop tracking. There is so much potential for this to embrace the community aspect that Segway apparently doesn’t want to embrace which is too bad I think.

For me, a huge part of the fun of owning my scoot scoot is being unique, showcasing my sick jumps, and getting reactions from passers by as I rock out to Darius Rucker’s angelic voice singing “Hold My Hand.” Plus, it would be so awesome to easily connect with others, track trips, challenges, create stories to share, etc. I love my scooter but I don’t love SegwayNinebot . I want more from it and I’d like to work with Segway to assist with the redesign if they’ll let me.

by Emanuel P

Don’t get me wrong I love riding my segway (when I can) I have over 800km that I rode on it. I consider my self an expert rider. But when this expert rider has an issue don’t ask support or trust SegwayNinebot . Whatever you do for the love of god don’t update SegwayNinebot or firmware. If it works for you don’t change anything that isn’t an in app feature like changing lights. Right now you can’t even complete new rider tutorial without a Bluetooth controller. Mine after resetting it has the controller in a box in my storage unit. Not even sure why it’s required for a new rider tutorial if I never use the feature. Ever. If it wasn’t for the crappy interface and controlling app. I would rate this 5 stars

by AprilM23

I’ve tried to use the contact us feature several times over several days and no one ever gets back to me. I also have to turn off kickstand and seat detection in SegwayNinebot in order for me to be able to use my Segway C80. SegwayNinebot also does not record my rides so I do not have a riding record and am unable to get daily reports. SegwayNinebot is awful and it makes me want to return my new Segway because it’s hard to get it to function properly due to all of SegwayNinebot problems. Also, SegwayNinebot continually says I am not in an area with a good signal. That never changes. They need to create a new app because there are wayyyy to many bugs in this one.

by Nuktae

After updating SegwayNinebot , I was completely logged out and when I finally was able to log back in, all my previous mileage was gone/erased. The worst thing is that the lock icon is completely gone! I thought it must be an error or me so I logged out, reset everything and logged back in and bound the scooter and the lock icon is still gone. Without that, there is little SegwayNinebot is good for since most can be done via the actual scooter monitors

Please bring back the icon ability/icon!

by Odin688

I bought my ninebot kick max for transportation, and I am a long time longboard, bicycle and scooter user. SegwayNinebot features rarely work, and it doesn’t stay connected to the scooter. The charging feature is near impossible to understand how to operate currently without additional insight, and from the horror stories I’ve heard I don’t want to update SegwayNinebot and lose speed/performance on my scooter either. It should go 32km/hr or 20mph, and it already doesn’t… please consider a non regulated speed mode for users who A. Use their ninebot on roads making swift speeds safer than slower ones. And B. Who are adults whom understand the risks of higher speeds. Other modes of transportation inform the buyer of the risks but generally allow the user to also use at their own risk. Cars don’t cap out at 75mph, is eco friendly transportation is going to evolve and continue catching on this needs to be addressed ASAP. The scooter itself is good enough, despite its max distance being roughly 1/2 of what’s advertised, but SegwayNinebot tech and regulations have a palpable insufficiency.

by Bud0213

This bran new Segway-Ninebot pro mini Christmas present open right out the box and it does nothing the light in the charger turns green when plugged in and stays green when plugged in the lights on product do nothing I’ve tried holding the button in and everything I could think of taping it multiple time different sequences and everything and nothing read up on it last night and some take the battery off and some say not to their is stickers on both side or it with 4 Allen head bolts and stickers say if broken void warranty so what the heck am I supposed to do now bc support has been no help left messages not contact back really frustrating

by Unknown1226

Pretty nice app but extremely frustrating that on the scooter dashboard it keeps changing back to kph when I put it for mph or emperial system. Also SegwayNinebot always has connection problems with the device and a lot of times the digital buttons don’t respond or change anything. I usually have to check 3 or 4 times just to make sure different functions are on or off. Lightning effects are really beautiful though and I appreciate it.

by OpenDr123

Yes, a must buy. Great training session that allows you to increase your speed as your skill level increases. The built is high quality and can take a few bangs. My only rub is that the speed, for those who master the ride, should be able to be adjusted to at least 15 miles per hour. It says 12 mph but you actually get 11 with an annoying beeping sound. I’m okay with the beep, but let it beep at 15 mph. I hope some type of software update change change the speed! There are e-skateboards that go 15 mph!

by Thehighestofhorses

Met my high expectations! SegwayNinebot just like the scooter is constantly being updated with improvements.

Most problems appear to be user error try to educate yourself by reading user manual and other available resources before posting complaints. I doing work for Segway by negative people annoy me. You're adults learn to figure things out on your own. That's why you have a brain. Use it!

by Mikahil3

I have bought this scooter and after 30 days metal piece falls off that is on back tire. My friend has same scooter and same problems so I call to get it warranty fixed and they want me to ship it out and then I’m stuck with no transportation for work. They should atleast sent a new scooter and took back the lemons. Not leave me with nothing to go to work with

by A_Person_With_High_Standards

This is a pretty nice app where I can lock, register, and change the color of LED lights on my scooter. I can change modes too, as well as browse the scooter social media. Registration takes 5 min and it does ask for information, which I all rejected. The data doesn’t get traced to me either, so I guess it would be fine if the data share was necessary. The scooter was amazing and super easy to ride. I have it for 3 days now and have no complaints. SegwayNinebot deserves more than a 3.1, which made me regret buying the scooter at first. Reading the bad reviews made me quite hesitant.

by Shawn Fitness

SegwayNinebot is really cool. I got both the Segway-Ninebot S and Segway-Ninebot S plus and I can switch between them in SegwayNinebot quite nicely HOWEVER, if my wife and I decide to go riding, only one at a time will be active on SegwayNinebot showing miles and speed.

So I have to switch back and forth to change lighting specifications if riding at night.

The community is fun on SegwayNinebot . We get points for posting videos, pics and text posts and likes. Hard to understand where everything is and not very intuitive but after a few days you get it.

I like the LOCK feature in SegwayNinebot . No one can ride it if locked so kinda a theft deterrent.

Could be better but still a 5 star because of the LOCK feature and the overall fun of SegwayNinebot . BUT I should give it a 4 star because I can’t use it fully when I have wife or kids ride with me

Maybe a SECOND user app log in for wife and kids using other models at the same time?

by Chucky4eyes

I highly recommend the Segway-Ninebot S+. It’s an excellent product!!!

In order to fully use YOUR segway SegwayNinebot wants you to view a bunch of dumb videos and upload your use information. Until you do, it operates in a diminished capability.
Stupid app ! Don’t link it to your machine!!!!!

That said….The Segway-Ninebot S plus is FANTASTIC!!! It does everything advertised. I have been using it almost daily at work with no problems and it has proven to be trouble free.
I have recommended it to a number of people. Also, unlike “hover boards”, this Segway is approved for airline air travel when used as a mobility device for handicapped people. In fact there is a “Mobility Device” sticker on the bottom. It is eligible for both checked baggage and in cabin storage.

by Valhalla525

I have an ES4 and, like other reviewers have said, I found that SegwayNinebot severely limits my access to features and settings. While I appreciate the GPS locating improvements, this came at the expense of far too many other features I use regularly. SegwayNinebot needs to be fixed, desperately.

by Heffe69

Everything the other negative reviews said plus, you can’t see range remaining and current distance traveled on same screen.
Nothing in settings but firmware update. How to change from k to mi? Forced me to register in order to go for a ride. Fire all your devs.

by Nick33326

Was forced to “upgrade immediately” to this version, but SegwayNinebot is terrible and nothing works. Trouble connecting via bluetooth, inaccurate maps, can’t change speed mode, etc., etc. Please bring back the old app version 4.6.2!!

by Dijourno

SegwayNinebot does not replace the prior app. SegwayNinebot does not connect to the ES3 scooters correctly. Login works and then nothing else works. When using previous app login is then required but works correctly so why the prompt to move to this broken one???

by Troy Fleenor

Along with the numerous other poor ratings. Please fix SegwayNinebot or give us the old app back that worked. Advice: Never force the use of an app until you have thoroughly tested it out before going fully LIVE. Thanks

by Cockerillt

I own the ES2, and I cannot update the firmware to it anymore, I also cannot access my features anymore, it keeps claiming connection keeps timing out before it actually connects. I want access to everything again.. SegwayNinebot needs help!

by Robviously83

Nobody from Segway will tell me where to get the part or sell it to me, I’ve contacted them over 14 times and still nothing I’m at the point of telling my 4-5 buddies to go with a different brand scooter that’s not with Segway since they don’t know how to sell parts for their products if anybody is looking to part there Segway ES4 model out I’d be willing to purchase a couple parts shoot me a message on Fb my user name is Rob Viously, Thanks

by Hajakjdvbs

we bought 2 kick scooters and 1 scooter came a day early so we downloaded the Segway ninebot app (not the global one) and was able to customize it and make scooter kid friendly however the next day SegwayNinebot said there is an update saying i need to download this new global one and let me tell you it’s a piece of crap. seriously fix SegwayNinebot it’s absolutely horrible.

by Ayden12354

I have the es4 model. Ever since I’ve had to switch to SegwayNinebot I can no longer control my under-glow or other options I used to have. Every since I switched to this new version of SegwayNinebot I am getting an issue when the light is on it won’t ride and the brake lights keep blinking. Please either fix SegwayNinebot and bring back these changes out allow us to use the older Segway Ninebot app.

by Adfhrs

Won’t let me switch back to miles per hour. Very American comment but also very inconvenient given they ship here. Old app has this function easily accessible but I can’t find for the life of me now.

by Omarlopez925

SegwayNinebot looks and functions better than the other ninebot app.

by Aqua Drone

Everything seems to be working better.
However have not figured out where the maps you create are kept.

by V6honda

I’m truly shocked with the amount of on reviews SegwayNinebot is good and opens and lock the Segway ninebot max really well and has been a charm with accurate speed read out and even down to the mileage is pretty close to being spot of truly like SegwayNinebot

by Brian_OSU

Honestly SegwayNinebot is pretty good compared to the other Segway app I was using before I switched to this one. The battery limiting functionality is my favorite new feature as it helps extend the life of my batteries. The only thing I would like to see brought over to SegwayNinebot is the speed limiter functionality for kickscooters.