Contact Segway Ninebot Support

***UPDATE*** Worst App + eBike integration I’ve ever seen. The app was already horrible, but after the recent update it won’t let me login. It says account doesn’t exist. If I try to create a new account it says it can’t because the email is already in use (with the account that it also says doesn’t exist.) So basically, I’m locked out of my $2200 eBike with no way to recover and support not responding. The c80 is heavily app dependent and the bikes are bound to a specific user via the app, so the bike is basically a paperweight now. This company is a ripoff! Original review - Just got a C80. The bike is an abstract work of art. The app however…horrible. I keep getting “weak network signal. Please try again later.” It doesn’t matter if I have 5 bars or am sitting on the bike with 5 bars. It’s constant. Often the error comes right as whatever I’m trying to do actually processes, but that’s 50/50 as many times the app just hangs. What’s worse the app isn’t intuitive in the least. This needs a major redesign. I’m surprised The Segway name would be put on something this bad.

I just want to ride a scooter and Segway forces me to register my email, and choose a public profile to “connect with other riders”. No way to skip this and just enable the darn scooter. Not interested in connecting to anybody thank you! The privacy settings just have the option of not sharing “distance ridden”. Before you can use the scooter you have to see some pictures with warnings and text in a laughably small font. No clue what it says as it’s unreadable... but I guess watching the pictures qualifies you as “instructed”. Have denied the app access to geolocation since the app doesn’t have the option to not use it I must resort to the os to block it. Will also deny it data access on cell. Wish I could deny it data access on Wi-Fi too. Seriously considering changing to a different scooter brand for getting just a scooter andnot something that wants to also be Facebook friends...

Took about a half hour just to create a login. Restarted several times, reinstalled, retried some more times, finally it worked. Then connecting to new device—took four tries. Each attempt seemed to get hung up in a different place. For instance one time it said activate device, with a space to enter email address (not sure why, since I had just gotten done creating a login with my email attached)—but the space to enter email was grayed out/inactive and wouldn’t let me select it no matter how I tried. Close out, wait a while, try again. It was like this for about four different steps in the process—multiple attempts required at each point, each time ending with interminable spinning circles, unresponsiveness, or other inexplicable malfunction or nonfunction. It’s like an HP peripheral—beautiful hardware, running on crapware.