NYSOH Status

Last Updated on 2025-02-10 by New York State Department of Health

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⚠️ Most reported problems ⚠️

Not working

66.7%

Crashes

33.3%

24 hour clock ⏰

- The app is messy and may not be user-friendly.

- Some users experience technical issues such as error messages preventing them from using the app.

- The app requires users to sign in every time they use it, which can be inconvenient.

- The app freezes when users try to submit documents, preventing them from completing the task.

Common NYSOH Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve NYSOH network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the NYSOH App
1. On android, goto Settings » NYSOH » click [Force Stop]

Clear NYSOH App Cache and Data:
1. On android, goto Settings » Apps » NYSOH » Storage » click [Clear Data] option. This clears both data and cache.
2. restart NYSOH.

On android, goto Settings » Apps or Manage Apps tab.
Click NYSOH » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto NYSOH » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch NYSOH