NYSOH app not working? crashes or has problems?

NYSOH Status

Published by New York State Department of Health on 2023-11-16

When you apply for health insurance through the NY State of Health (NYSOH)
marketplace, you may need to provide supporting documents to complete your
application. With the NYSOH mobile app, you can take a picture of your
documents, or choose a photo of your documents from your device’s album, and
upload it to your account.

I have a problem with NYSOH

Are you having issues? Select the issue you are having below and provide feedback to NYSOH.

User reports:
App has problems

User reports 3

problems reported in the last 24 hours

24 hour clock

Most reported problems

Not working

66.7%

Crashes

33.3%

Reported Issues: 0 Comments

No reports yet! Be the first to report an issue.

Common dislikes about NYSOH app

- The app is messy and may not be user-friendly.

- Some users experience technical issues such as error messages preventing them from using the app.

- The app requires users to sign in every time they use it, which can be inconvenient.

- The app freezes when users try to submit documents, preventing them from completing the task.

Have a Problem with NYSOH Mobile Upload? Report Issue

Common NYSOH Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot NYSOH app on iOS and Android devices. Solve all NYSOH app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

NYSOH iPhone Issues and Solutions

NYSOH iOS app crashes, not working, errors
NYSOH iOS app network issues
NYSOH on iOS has black/white screen

NYSOH Android App Issues and Solutions

NYSOH has errors/crashing/not working
NYSOH server network connectivity issues
NYSOH has black screen

NYSOH iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever NYSOH app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix NYSOH app crashes or not working on Iphone (iOS):

Close and restart the NYSOH app on iPhone
Update NYSOH app to the Latest Version for iOS
Uninstall and reinstall NYSOH iPhone app
Update your iPhone to the latest iOS version

Fix NYSOH on iPhone unable to connect to server/internet connection issues::

To resolve NYSOH network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix NYSOH black/white screen (blank screen) on iPhone:

Follow the NYSOH iOS app troubleshooting guide Here →

NYSOH Android App Issues and Solutions

Fix NYSOH not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent NYSOH app issues:

Force Stop the NYSOH App
1. On android, goto "Settings" » click NYSOH app. » click "Force Stop".

Update NYSOH to the latest version on PlayStore

Clear NYSOH App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "NYSOH app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch NYSOH.

Fix NYSOH unable to contact server/ NYSOH internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click NYSOH » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got NYSOH » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch NYSOH on android.

Solve NYSOH black/white screens issue on Android:

Follow the NYSOH android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at New York State Department of Health, developers of NYSOH.

100% Contact Match

Developer: MAXIMUS

E-Mail: [email protected]

Website: Visit NYSOH Website

About this app

With the this app mobile app, you can take a picture of your documents, or choose a photo of your documents from your device’s album, and upload it to your account. this app Mobile Upload is quick and easy to use: log in on your phone or tablet, choose your document from a list, snap or choose a photo and send. When you apply for health insurance through the NY State of Health (this app) marketplace, you may need to provide supporting documents to complete your application. Do you have questions or feedback? Call us. We can help! this app Mobile Upload is for New York residents only.