CareCredit app not working? crashes or has problems?

CareCredit Status


I have a problem with CareCredit

Are you having issues? Select the issue you are having below and provide feedback to CareCredit.



⚠️ Most reported problems ⚠️
Something else
54.3%

Not working
30.4%

Login
8.7%

Connection
4.3%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of CareCredit Problems 🔥

- App does not work with iOS 12

- Error message when trying to use the app

- Requires iOS 13 for the latest update

📋 25 Reported Issues:

S
Starla Bilyeu 2024-06-11

Everytime we try to pay through the app on my phone, it either denies our password, or when we go to reset the current password, it just shows it loading. I called CareCredit, I tried it on my iPad and it still doesn’t work. When I called them, they said it was my internet problem. Until about 8 months ago, it was working fine.

L
LuAnn Ingrassia 2023-08-22

I log in to my accout, but there is a feedback on the side , my account comes up then disappears as soon as it comes up, i called they don't know what to do told to call back later because there has been no report of this problem

I
Isabella Mccollum 2023-06-26

Carecredit won't allow me to verity my digital card on mobile app so I can't use it

S
Stephanie 2022-10-16

Everytime I try to login it tells me it's a system error and to try again. I just wanted to see how my money situation is on my card .

J
Jackie Vohs 2022-08-18

How do you expect me to pay when your app can't be opened. AWEFUL

S
Shannon 2022-08-11

Same as everyone else. Once I open the app, it closes. Installed and reinstalled and it still won't work. Your website is no different. It appears this has been going on for over a month and you still failed to fix it.

C
Catherine Huppert 2022-08-09

Like the other uses the app constantly crashes when I try to open it, and I have uninstalled and reinstalled.

B
Barbara Strong 2022-08-03

Try to use app, it isn't working.

D
Deborah Morand 2022-07-30

Cannot open mobile app. It keeps crashing. I have uninstalled over and over. Please help.

J
Joaquin 2022-07-26

The app keeps closing as soon as I try to open it. Tried uninstalling and reinstalling but no luck. Nothing I have tried to do will fix it.

D
Drakken 2022-07-09

Care Credit app has been constantly crashing & not working for a few weeks now. Most of the time I cannot even open the app. It will attempt to open & then immediately crash, yet still be open in background. Cannot open it from background either, most of the time. If i repeatedly try to open app/ open from background, I can sometimes [rarely] get it to actually open.

C
Ceaser 2022-07-07

The app continues to crash! I cannot login. I have deleted and reinstalled several times but still nothing. I need to see my account so that I can make my payment. What needs to be done to fix this problem immediately? Thanks

V
Valerie Nutt 2022-07-06

The system keeps crashing.

M
Megan 2022-07-04

It hasn't worked in days, & I can't even open this app. I have deleted and reinstalled several times but still nothing. I need to see my account so that I can make my payment. What needs to be done to fix this problem?

T
TRACEY L OSHELL 2022-07-04

I'm not paying anything for an answer 😕 fix the app

J
Jason Adams 2022-07-01

Whenever I try to open the app it closes

C
Courtney Fitzpatrick 2022-06-26

I have a payment that's due today, but every time I try to open the app it instantly closes and so i tried to go online to do it on the website but it won't load? How am I supposed to make my payment on time?

V
Vincent 2022-06-26

Evertime I open the app, it closes immediately.

C
Caryann Grayson 2022-06-21

I try to open app to make payment, but it will not even open. It Immediately shuts down.

C
Cindy Shoaf 2022-06-17

Mobile app keeps stopping Uninstalled and reinstalled. .App will not open Please resolve the issue. ..

M
Margaret Lefebvre 2022-06-12

App instantly closes when trying to open. Uninstalled and reinstalled but still will not open???

N
Nikki Arrebollo 2022-06-11

App crashing and no amount of normal dumping and reinstall or clearing cache works. Please fix.

I
Ileana Acosta 2022-06-11

I downloaded the apt four times and it won't allow me to open the application. It's so annoying and inconvenient.

J
John K Martin 2022-06-05

App not updating payments not showing the payment I've made

K
Kim 2022-06-05

Hasn't worked in days. Can't even open it. Deleted and reinstalled, nothing. I need to see my account. It's inconvenient to have to call

Showing 1-25 of 25 reported issues:

Have a Problem with CareCredit Mobile? Report Issue






  Contact Support

Verified email ✔✔

E-Mail: appsupport@synchronyfinancial.com

Website: 🌍 Visit CareCredit Website

Privacy Policy: https://www.carecredit.com/privacy/

Developer: Synchrony