CareCredit app not working? crashes or has problems?

CareCredit Status


I have a problem with CareCredit

Are you having issues? Select the issue you are having below and provide feedback to CareCredit.




⚠️ Most reported problems ⚠️

Something else
47.2%

Not working
37.7%

Connection
7.5%

Login
5.7%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of CareCredit Problems 😠👌🔥

- App does not work with iOS 12

- Error message when trying to use the app

- Requires iOS 13 for the latest update

  25 Reported Issues: 😵🆘🛟🚨📢

Starla Bilyeu
2024-06-11

Everytime we try to pay through the app on my phone, it either denies our password, or when we go to reset the current password, it just shows it loading. I called CareCredit, I tried it on my iPad and it still doesn’t work. When I called them, they said it was my internet problem. Until about 8 months ago, it was working fine.

LuAnn Ingrassia
2023-08-22

I log in to my accout, but there is a feedback on the side , my account comes up then disappears as soon as it comes up, i called they don't know what to do told to call back later because there has been no report of this problem

Isabella Mccollum
2023-06-26

Carecredit won't allow me to verity my digital card on mobile app so I can't use it

Stephanie
2022-10-16

Everytime I try to login it tells me it's a system error and to try again. I just wanted to see how my money situation is on my card .

Jackie Vohs
2022-08-18

How do you expect me to pay when your app can't be opened. AWEFUL

Shannon
2022-08-11

Same as everyone else. Once I open the app, it closes. Installed and reinstalled and it still won't work. Your website is no different. It appears this has been going on for over a month and you still failed to fix it.

Catherine Huppert
2022-08-09

Like the other uses the app constantly crashes when I try to open it, and I have uninstalled and reinstalled.

Barbara Strong
2022-08-03

Try to use app, it isn't working.

Deborah Morand
2022-07-30

Cannot open mobile app. It keeps crashing. I have uninstalled over and over. Please help.

Joaquin
2022-07-26

The app keeps closing as soon as I try to open it. Tried uninstalling and reinstalling but no luck. Nothing I have tried to do will fix it.

Drakken
2022-07-09

Care Credit app has been constantly crashing & not working for a few weeks now. Most of the time I cannot even open the app. It will attempt to open & then immediately crash, yet still be open in background. Cannot open it from background either, most of the time. If i repeatedly try to open app/ open from background, I can sometimes [rarely] get it to actually open.

Ceaser
2022-07-07

The app continues to crash! I cannot login. I have deleted and reinstalled several times but still nothing. I need to see my account so that I can make my payment. What needs to be done to fix this problem immediately? Thanks

Valerie Nutt
2022-07-06

The system keeps crashing.

Megan
2022-07-04

It hasn't worked in days, & I can't even open this app. I have deleted and reinstalled several times but still nothing. I need to see my account so that I can make my payment. What needs to be done to fix this problem?

TRACEY L OSHELL
2022-07-04

I'm not paying anything for an answer 😕 fix the app

Jason Adams
2022-07-01

Whenever I try to open the app it closes

Courtney Fitzpatrick
2022-06-26

I have a payment that's due today, but every time I try to open the app it instantly closes and so i tried to go online to do it on the website but it won't load? How am I supposed to make my payment on time?

Vincent
2022-06-26

Evertime I open the app, it closes immediately.

Caryann Grayson
2022-06-21

I try to open app to make payment, but it will not even open. It Immediately shuts down.

Cindy Shoaf
2022-06-17

Mobile app keeps stopping Uninstalled and reinstalled. .App will not open Please resolve the issue. ..

Margaret Lefebvre
2022-06-12

App instantly closes when trying to open. Uninstalled and reinstalled but still will not open???

Nikki Arrebollo
2022-06-11

App crashing and no amount of normal dumping and reinstall or clearing cache works. Please fix.

Ileana Acosta
2022-06-11

I downloaded the apt four times and it won't allow me to open the application. It's so annoying and inconvenient.

John K Martin
2022-06-05

App not updating payments not showing the payment I've made

Kim
2022-06-05

Hasn't worked in days. Can't even open it. Deleted and reinstalled, nothing. I need to see my account. It's inconvenient to have to call

Showing 1-25 of 25

Have a Problem with CareCredit Mobile? Report Issue




Common CareCredit Problems & Solutions. Troubleshooting Guide

       


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Synchrony Financial, developers of CareCredit.


Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit CareCredit Website

Privacy Policy: https://www.carecredit.com/privacy/

Developer: Synchrony




About this app

With the this app Mobile App, you can access your digital card, pay your bill, find enrolled providers and retail locations that accept this app, set alerts and pay bills from participating doctors and healthcare providers in the network. • Securely log into your this app account with your username and password then enable Touch ID® or Face ID® (on supported devices) to make logging into CareCredit even more convenient.  Just access the Summary and swipe down to view your digital card. • Your this app digital card can be used for purchases within the network of enrolled providers. • View your this app statements and manage your statement delivery preferences 24/7. • Make monthly payments to your this app account. • Always know where your account stands.  " icon at the top right of the login screen to access contact information, login assistance, and FAQs at any time. • Your this app credit card is preloaded when you log in.  If you’ve never accessed your account online; tap, “I’ve never logged in before” to get started. • Looking for help or information about CareCredit ? Simply tap the "?  Now there's a simple, convenient way to manage and use your this app credit card.  Check your balance and credit limit anytime, anywhere. • View your promotional purchase details, transaction & payment history. • Make payments directly to your doctor or healthcare provider with this app. • Search for providers, partners, and retail locations that accept the this app credit card. • Save and quickly access your favorite locations. • Use the map view to explore nearby this app Network locations and get directions. • Set custom notifications to remind you about payments and changes to your account. • Access to helpful information, cardholder resources, and tips for using credit wisely in the Knowledge Center.