Princess MedallionClass Status

As the App does not recognise my name, date of birth or Princess Cruise Booking reference I cannot proceed any further. Their Help Desk lady in UK couldn't login with my details. At their suggestion I tried logging in on the Princess.Com site with same details. It didn't recognise anything again.

Can not save personal information. Save button stays gray. Can not get to green line.

Cannot save changes to Personal Information.

this must be one of the worst apps ever struggled with just about all of the info it wanted been trying for over a month to add a photo it either crashes or says try again later i have now given up on it they will have to take our pics when we get to the port if your going to use this high tec you should make sure it works properly

The medallion class app does not work. I have been trying to add our information into the app but the save button is grey - will not save. Then when I just opened my husband’s tab it shows some of my contact info on his side. The app will not load onto my iPad or open on my laptop for the web version. Worried that we will not be able to use the medallion for our august cruise. Help

I am trying to fill out the Travel document section. After scanning my passport and filling in the details, I press SAVE. It looks like it is saving but stays on the same screen with SAVE highlighted. If I try anything else, all information is lost.

Repeatedly tried to take security photo with no success. In addition I cant find the photo anywhere. Tried to photo my vaccination certificates, same result. This ranks as one of the slowest unfriendly apps I have ever seen!!

I cannt get my health status to open and boarding times .

Tried to log in for two weeks. Always get message try again later Unable to login. Please try again later..

I have been trying since March to link my cruise in the medallion app. I have called Princess Support about 9 times. Today I was told to check back in a month. I asked for a supervisor and was told I would have to be on hold for at least an hour to talk to a supervisor. I ask if the supervisor could call me back and I was told an infactic NO!

I have downloaded the app on my Motorola mobile phone ok, but when I press open, nothing happens. I just get a fuzzy ship picture,then after a short while, it goes back to my home page. How can I open it to allow me to input information for my cruise. The app won't load on our home computer either. It's windows 7. Help!

Cannot upload security photo, says try again later

this is quite possibly the worst app ever created. I've been trying to upload our security photos for over an hour. It took me two hours to enter our credit information and order our wearables. It took 45 minutes to enter passport info and update personal info. It crashes, it stalls, it randomly shuts down. This is over several weeks time. Get it sorted.

App will not accept my Florida enhanced drivers license. Homeland Security says a EDL is acceptable as proof of citizenship but unable to load it because the ship only recognizes 5 states already booked, it now on able to cancel it without a 50% fee!!!!!!! and still not get to go.

Can't enter in dates. The months and dates flash up and quickly disappears.

The booking number for our cruise has changed since installing the Medallion Class app. I cannot figure out how to update the app with our new booking number.

unable to find place to upload vaccine status, and other required info>

Can't enter in dates. The months and dates flash up and quickly disappears

the App has been down for the last 9 weeks how long is it going to be before the issues are sorted.

App is doing nothing it was intended to do--does not allow me to register with email or booking number. Very frustrating.

Have ‘white screen of death’ so cannot complete my personal details

Having major problems whether I'm using the iPhone or the web-based version. On the web version, I can't link my booking number. Can't link the booking number on the iPhone app either. Without that, you don't get very far. On the iPhone I edited my Personal Info & Documents. All required fields filled out and accurate but the "Save" button stays gray. Can't save. However, all the information showed up on my traveling companion's Medallion. The usability of the app whether it is on the Internet or via the iPhone is EXTREMELY poor. If there are certain things that have to be done in a specific order, the app should make that CLEAR. I'm not a happy camper right now.

Very poor app. Inconsistent and does does not work with android smart phones. It does okay with my wife Iphone. We'll see how it works once on board. This app need a lot of work to make it useable. Can't load my photograph on it. Frustrating to use and had have customer service help with it. Even she had troubles.

I am unable to link my booking number to my medallion app

This has got too be the worst app I have ever tried too use. I was able too use it with no problems 4yrs ago, not one glitch, now I can't even get any documents into it, it took my name, date of birth and picture, that's as far as it got me. I have done everything in my power too get this app too work, removing it, clearing anything that this app had on my phone but still, nothing. Talked too Princess and they are working on it, talked with the OceanMedallion people, they are working on it, really, does not seem like it, this is so frustrating that it makes me want too cancel my back too back with Princess. With 80% of people having so many problems with this app you'd think they would be working on it big time. such a waste of my time

Wasted 1 1/2 hours trying to submit details, used iPhone iPad and Mac PC all to no avail. Couldn't log in with password had to use book ref. Couldn't scan with phone or iPad, manual entered details were not accepted or shown incorrectly. Not very good to say the least.

Won’t let me get past birthday Says server problems to try later

Can't upload security photos

Medalian app won't let me add my enhanced drivers license state. I'm from. Arizona. I add it in and it won't take. Won't let me save. This is under required documents section

Cannot log n to put my reservation number in