MyKelsey app not working? crashes or has problems?

MyKelsey Status

Published by Kelsey-Seybold on 2023-10-18

By helping you and your Kelsey-Seybold Clinic care team collaborate, the
MyKelsey mobile app helps improve the quality, safety, and efficiency of your
healthcare. With the MyKelsey app, you can conveniently access medical
information, communicate with your doctors, and actively manage your health
anytime, anywhere using your smart phone or other mobile device.

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Common dislikes about MyKelsey app

- Long wait times to schedule an appointment

- Appointments and testing not displayed on electronic medical record

- Staff beginning to complain about Kelsey

Have a Problem with MyKelsey? Report Issue

Common MyKelsey Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot MyKelsey app on iOS and Android devices. Solve all MyKelsey app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

MyKelsey iPhone Issues and Solutions

MyKelsey iOS app crashes, not working, errors
MyKelsey iOS app network issues
MyKelsey on iOS has black/white screen

MyKelsey Android App Issues and Solutions

MyKelsey has errors/crashing/not working
MyKelsey server network connectivity issues
MyKelsey has black screen

MyKelsey iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever MyKelsey app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix MyKelsey app crashes or not working on Iphone (iOS):

Close and restart the MyKelsey app on iPhone
Update MyKelsey app to the Latest Version for iOS
Uninstall and reinstall MyKelsey iPhone app
Update your iPhone to the latest iOS version

Fix MyKelsey on iPhone unable to connect to server/internet connection issues::

To resolve MyKelsey network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix MyKelsey black/white screen (blank screen) on iPhone:

Follow the MyKelsey iOS app troubleshooting guide Here →

MyKelsey Android App Issues and Solutions

Fix MyKelsey not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent MyKelsey app issues:

Force Stop the MyKelsey App
1. On android, goto "Settings" » click MyKelsey app. » click "Force Stop".

Update MyKelsey to the latest version on PlayStore

Clear MyKelsey App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "MyKelsey app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch MyKelsey.

Fix MyKelsey unable to contact server/ MyKelsey internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click MyKelsey » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got MyKelsey » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch MyKelsey on android.

Solve MyKelsey black/white screens issue on Android:

Follow the MyKelsey android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Kelsey-Seybold, developers of MyKelsey.

Verified email

Contact e-Mail: [email protected]

100% Contact Match

Developer: Kelsey-Seybold Clinic MyChart

E-Mail: [email protected]

Website: Visit MyKelsey Website

52.17% Contact Match

Developer: Kelsey-Seybold Clinic

E-Mail: [email protected]

Website: Visit Kelsey-Seybold Clinic Website

About this app

By helping you and your Kelsey-Seybold Clinic care team collaborate, the this app mobile app helps improve the quality, safety, and efficiency of your healthcare. With the this app app, you can conveniently access medical information, communicate with your doctors, and actively manage your health anytime, anywhere using your smart phone or other mobile device. To get started, if you don’t already have a MyChart account through Kelsey-Seybold Clinic, you’ll need to create one. Now, we’re giving you even greater access to the Houston region’s best physicians, facilities, and care through the this app mobile app. Kelsey-Seybold Clinic is changing the way health cares. If you need help accessing your existing account, contact us at 713-442-6526, 7 a. m. -9 p. m. Then, download the this app mobile app and log in. It’s that easy. Please visit mykelseyonline. com to get started. Have feedback about MyKelsey ? Email us at mykelseysupport@kelsey-seybold. com.