Amazon Care app not working? crashes or has problems?

Amazon Care Status

Published by AMZN Mobile LLC on 2023-02-02

Amazon Care will not provide services after December 31, 2022. Learn more in our
FAQs: https://amazon.

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Common dislikes about Amazon Care app

- Incorrect information on profile

- Unable to change profile information in the app

- Difficult to contact customer service

- Need default iOS mail app to contact customer service

- Difficult to set up account for family members

- App lacks important features

Have a Problem with Amazon Care? Report Issue

Common Amazon Care Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Amazon Care app on iOS and Android devices. Solve all Amazon Care app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Amazon Care iPhone Issues and Solutions

Amazon Care iOS app crashes, not working, errors
Amazon Care iOS app network issues
Amazon Care on iOS has black/white screen

Amazon Care Android App Issues and Solutions

Amazon Care has errors/crashing/not working
Amazon Care server network connectivity issues
Amazon Care has black screen

Amazon Care iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Amazon Care app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Amazon Care app crashes or not working on Iphone (iOS):

Close and restart the Amazon Care app on iPhone
Update Amazon Care app to the Latest Version for iOS
Uninstall and reinstall Amazon Care iPhone app
Update your iPhone to the latest iOS version

Fix Amazon Care on iPhone unable to connect to server/internet connection issues::

To resolve Amazon Care network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Amazon Care black/white screen (blank screen) on iPhone:

Follow the Amazon Care iOS app troubleshooting guide Here →

Amazon Care Android App Issues and Solutions

Fix Amazon Care not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Amazon Care app issues:

Force Stop the Amazon Care App
1. On android, goto "Settings" » click Amazon Care app. » click "Force Stop".

Update Amazon Care to the latest version on PlayStore

Clear Amazon Care App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Amazon Care app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Amazon Care.

Fix Amazon Care unable to contact server/ Amazon Care internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Amazon Care » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Amazon Care » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Amazon Care on android.

Solve Amazon Care black/white screens issue on Android:

Follow the Amazon Care android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at AMZN Mobile LLC, developers of Amazon Care.

100% Contact Match

Developer: Amazon Mobile LLC

E-Mail: [email protected]

Website: Visit Amazon Care Website

58.06% Contact Match

Developer: Amazon Mobile LLC

E-Mail: [email protected]

Website: Visit Amazon Mobile LLC Website

About this app

Amazon Care is a hassle-free way to see a caring, licensed doctor or nurse. Amazon Care will not provide services after December 31, 2022. You and your dependents just need to be enrolled in an eligible medical plan. Download the Care app. Amazon Care treats all members of the family. You can connect via chat or video right away, make an appointment in AmazonCare or schedule an in-person visit. Set up your account, and create accounts for your dependents. All for around the same price as a typical co-pay. Then just “start a visit. At this time, your employer or health insurance provider must be signed up with Amazon Care for you to have access.