GoodRx Care app not working? crashes or has problems?

GoodRx Care Status

Last Updated on 2021-04-02 by Sappira Inc.

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1 Reported Issues: 😵🆘🛟🚨📢

Kevin Willard

2022-07-21

Started using the app again and now keeps locking up cant even upgrade for the paid service tried deleting the app and reinstalling it still locks up

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Common GoodRx Care Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot GoodRx Care app on iOS and Android devices. Solve all GoodRx Care app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

GoodRx Care iPhone Issues and Solutions

GoodRx Care iOS app crashes, not working, errors
GoodRx Care iOS app network issues
GoodRx Care on iOS has black/white screen

GoodRx Care Android App Issues and Solutions

GoodRx Care has errors/crashing/not working
GoodRx Care server network connectivity issues
GoodRx Care has black screen

GoodRx Care iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever GoodRx Care app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix GoodRx Care app crashes or not working on Iphone (iOS):

Close and restart the GoodRx Care app on iPhone
Update GoodRx Care app to the Latest Version for iOS
Uninstall and reinstall GoodRx Care iPhone app
Update your iPhone to the latest iOS version

Fix GoodRx Care on iPhone unable to connect to server/internet connection issues::

To resolve GoodRx Care network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix GoodRx Care black/white screen (blank screen) on iPhone:

Follow the GoodRx Care iOS app troubleshooting guide Here →

GoodRx Care Android App Issues and Solutions

Fix GoodRx Care not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent GoodRx Care app issues:

Force Stop the GoodRx Care App
1. On android, goto "Settings" » click GoodRx Care app. » click "Force Stop".

Update GoodRx Care to the latest version on PlayStore

Clear GoodRx Care App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "GoodRx Care app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch GoodRx Care.

Fix GoodRx Care unable to contact server/ GoodRx Care internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click GoodRx Care » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got GoodRx Care » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch GoodRx Care on android.

Solve GoodRx Care black/white screens issue on Android:

Follow the GoodRx Care android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Sappira Inc., developers of GoodRx Care.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit GoodRx Website

Privacy Policy: https://www.goodrx.com/about/privacy-policy

Developer: GoodRx

About this app

GoodRx Care was built by doctors who’ve seen firsthand the challenges and inequities in modern healthcare—and created a solution to help providers connect with patients faster. We offer a 100% satisfaction guarantee and refund policy. *We can't refund medicines, lab tests, or supplies purchased from the pharmacy or other outside businesses. Talk to one of our trusted providers and get the help you need from the comfort of your home. The price you see is the price you pay for the visit with the doctor. No hidden fees, ever. And most visits are under $40.