Stan Status

Last Updated on 2026-05-17 by Stanford Health Care

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Most reported problems

50.0%

Not working

50.0%

- Primary provider may not use the app, leading to inaccurate information

- No iPad version available, making it difficult to view on larger screens

- Needs adjustments for accessing doctors, billing, and scheduling

- Cannot message billing department about invoice errors

- App only provides a number to call for making appointments, rather than allowing scheduling within the app.

Common Stan Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Stan network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Stan App
1. On android, goto Settings » Stan » click [Force Stop]

Clear Stan App Cache and Data:
1. On android, goto Settings » Apps » Stan » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Stan.

On android, goto Settings » Apps or Manage Apps tab.
Click Stan » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Stan » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Stan

E-Mail: [email protected]

Website: 🌍 Visit Stanford Health Care MyHealth Website

Privacy Policy: https://stanfordhealthcare.org/for-patients-visitors/guest-services/patient-privacy.html

Developer: Stanford Health Care

Jun 28, 2026, 05:19 PM
a Windows user from San Ramon, United States reported problems with Stan : Login
May 17, 2026, 10:46 AM
a iOS user from Burlingame, United States reported problems with Stan : Not working
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