GoTo app not working? crashes or has problems?

GoTo Status

Published by LogMeIn, Inc. on 2023-12-21

GoTo is the premier provider of flexible-work software designed to help you
connect with colleagues and customers. The GoTo mobile app offers a simple,
secure, and flexible fully integrated phone, meeting, and messaging solution
that’s ideal for collaboration anywhere, at any time.

I have a problem with GoTo

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Most reported problems

Reported Issues: 1 Comments

By Suzanne 5 months ago

My chat freezes after I start typing a few words.

Common dislikes about GoTo app

- UI looks horrible and is awful to use

- Calls drop

- Audio doesn't come through

- Audio controls are limited and practically useless

- Phone audio rings sometimes and sometimes it doesn't

- No way to get any support

Have a Problem with GoTo? Report Issue

Common GoTo Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot GoTo app on iOS and Android devices. Solve all GoTo app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

GoTo iPhone Issues and Solutions

GoTo iOS app crashes, not working, errors
GoTo iOS app network issues
GoTo on iOS has black/white screen

GoTo Android App Issues and Solutions

GoTo has errors/crashing/not working
GoTo server network connectivity issues
GoTo has black screen

GoTo iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever GoTo app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix GoTo app crashes or not working on Iphone (iOS):

Close and restart the GoTo app on iPhone
Update GoTo app to the Latest Version for iOS
Uninstall and reinstall GoTo iPhone app
Update your iPhone to the latest iOS version

Fix GoTo on iPhone unable to connect to server/internet connection issues::

To resolve GoTo network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix GoTo black/white screen (blank screen) on iPhone:

Follow the GoTo iOS app troubleshooting guide Here →

GoTo Android App Issues and Solutions

Fix GoTo not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent GoTo app issues:

Force Stop the GoTo App
1. On android, goto "Settings" » click GoTo app. » click "Force Stop".

Update GoTo to the latest version on PlayStore

Clear GoTo App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "GoTo app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch GoTo.

Fix GoTo unable to contact server/ GoTo internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click GoTo » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got GoTo » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch GoTo on android.

Solve GoTo black/white screens issue on Android:

Follow the GoTo android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at LogMeIn, Inc., developers of GoTo.

53.33% Contact Match

Developer: LogMeIn, Inc.

E-Mail: [email protected]

Website: Visit GoTo Website

53.33% Contact Match

Developer: LogMeIn, Inc.

E-Mail: [email protected]

Website: Visit LogMeIn, Inc. Website

About this app

The this app mobile app is a perfect companion for any customer already using this app solutions on a desktop/laptop and offers the same intuitive interface for quick and easy use while on the road or just away from your desk. The this app mobile app offers a simple, secure, and flexible fully integrated phone, meeting, and messaging solution that’s ideal for collaboration anywhere, at any time. With the this app mobile app, you can feel good about using your personal device for video and audio communications without compromising your private phone number. this app is the premier provider of flexible-work software designed to help you connect with colleagues and customers.