GoToAssist Status
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problems reported in the last 24 hours
Summary of GoToAssist Problems 😠👌🔥
- The app does not remember user credentials or offer Touch ID, making it inconvenient for on-the-go support.
- The app is not available on all platforms, limiting its accessibility.
- The GUI is outdated in functionality and appearance.
- The app has a reauthentication problem that continuously logs users out and forces them to log back in.
- The app does not accept 21 character passwords, which is a problem for some users.
1 Reported Issues: 😵🆘🛟🚨📢
We are having numerous issues: 1. Intermittent Inability to connect to client devices. No error just returns to a blank screen with 'No Active Sessions' 2. Inability to generate a session for a remote session 3. Inability to have multiple remote sessions open and more. All users are logging in from different locations with different IP addresses. We are unable to provide satisfactory customer service. Please help
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Common GoToAssist Problems & Solutions. Troubleshooting Guide
Complete guide to troubleshoot GoToAssist app on iOS and Android devices. Solve all GoToAssist app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at LogMeIn, Inc., developers of GoToAssist.
View key incident information such as symptom / resolution, discussion, priority, assignee, custom fields and customer contact information. * Download and install the this app Service Desk app to your iPhone (iOS 8+). this app Service Desk gives you the freedom to quickly and easily access your incidents to support your customers anywhere and anytime!
