My Crisalix app not working? crashes or has problems?

My Crisalix Status

Last Updated on 2022-11-14 by Crisalix

I have a problem with My Crisalix

Are you having issues? Select the issue you are having below and provide feedback to My Crisalix.

Read all Solutions

Fix Now in One Click

👨🏻‍👩🏻‍👦🏻‍👦🏻
1 User reports:
App has problems

User reports 1

⚠️ Most reported problems ⚠️

Not working

100.0%

problems reported in the last 24 hours

24 hour clock ⏰

Have a Problem with My Crisalix? Report Issue

Common My Crisalix Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot My Crisalix app on iOS and Android devices. Solve all My Crisalix app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

My Crisalix iPhone Issues and Solutions

My Crisalix iOS app crashes, not working, errors
My Crisalix iOS app network issues
My Crisalix on iOS has black/white screen

My Crisalix Android App Issues and Solutions

My Crisalix has errors/crashing/not working
My Crisalix server network connectivity issues
My Crisalix has black screen

My Crisalix iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever My Crisalix app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix My Crisalix app crashes or not working on Iphone (iOS):

Close and restart the My Crisalix app on iPhone
Update My Crisalix app to the Latest Version for iOS
Uninstall and reinstall My Crisalix iPhone app
Update your iPhone to the latest iOS version

Fix My Crisalix on iPhone unable to connect to server/internet connection issues::

To resolve My Crisalix network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix My Crisalix black/white screen (blank screen) on iPhone:

Follow the My Crisalix iOS app troubleshooting guide Here →

My Crisalix Android App Issues and Solutions

Fix My Crisalix not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent My Crisalix app issues:

Force Stop the My Crisalix App
1. On android, goto "Settings" » click My Crisalix app. » click "Force Stop".

Update My Crisalix to the latest version on PlayStore

Clear My Crisalix App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "My Crisalix app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch My Crisalix.

Fix My Crisalix unable to contact server/ My Crisalix internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click My Crisalix » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got My Crisalix » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch My Crisalix on android.

Solve My Crisalix black/white screens issue on Android:

Follow the My Crisalix android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Crisalix, developers of My Crisalix.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit My Crisalix Website

Privacy Policy: https://www.crisalix.com/en/legal/privacy-policy

Developer: Crisalix

About this app

Crisalix is the first web-based 3D simulation technology based on 2D photos for facial and body aesthetic procedures and also breast augmentation. Finally, you can find an answer to “how would I look after the procedure? ”. This unique 3D simulation application only requires standard photos to generate 3D views portraying accurate before and after patient images in just a minute.