PatientKeeper Status

Last Updated on 2025-02-10 by PatientKeeper, Inc.

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User reports:
No current problems

- App frequently fails to refresh and update information for several days.

- Unwanted pop-ups and an overly busy interface make it difficult to use.

- Takes numerous steps to perform simple tasks.

- Newest version is less user-friendly and graphs are useless for following trends.

- App crashes consistently and requires clearing cache.

- Admission order sets are a mess and do not load properly on mobile.

- Discharge paperwork generated is disorganized and confusing for patients.

- App is frustrating for physicians, nursing staff, and patients.

- Patient list does not refresh or load current patients, and searching for patients does not work properly.

Common PatientKeeper Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve PatientKeeper network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the PatientKeeper App
1. On android, goto Settings » PatientKeeper » click [Force Stop]

Clear PatientKeeper App Cache and Data:
1. On android, goto Settings » Apps » PatientKeeper » Storage » click [Clear Data] option. This clears both data and cache.
2. restart PatientKeeper.

On android, goto Settings » Apps or Manage Apps tab.
Click PatientKeeper » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto PatientKeeper » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch PatientKeeper