Crisalix VR app not working? crashes or has problems?

Crisalix VR Status

Last Updated on 2023-01-20 by Crisalix

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App has problems

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Common Crisalix VR Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Crisalix VR app on iOS and Android devices. Solve all Crisalix VR app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Crisalix VR iPhone Issues and Solutions

Crisalix VR iOS app crashes, not working, errors
Crisalix VR iOS app network issues
Crisalix VR on iOS has black/white screen

Crisalix VR Android App Issues and Solutions

Crisalix VR has errors/crashing/not working
Crisalix VR server network connectivity issues
Crisalix VR has black screen

Crisalix VR iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Crisalix VR app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Crisalix VR app crashes or not working on Iphone (iOS):

Close and restart the Crisalix VR app on iPhone
Update Crisalix VR app to the Latest Version for iOS
Uninstall and reinstall Crisalix VR iPhone app
Update your iPhone to the latest iOS version

Fix Crisalix VR on iPhone unable to connect to server/internet connection issues::

To resolve Crisalix VR network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Crisalix VR black/white screen (blank screen) on iPhone:

Follow the Crisalix VR iOS app troubleshooting guide Here →

Crisalix VR Android App Issues and Solutions

Fix Crisalix VR not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Crisalix VR app issues:

Force Stop the Crisalix VR App
1. On android, goto "Settings" » click Crisalix VR app. » click "Force Stop".

Update Crisalix VR to the latest version on PlayStore

Clear Crisalix VR App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Crisalix VR app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Crisalix VR.

Fix Crisalix VR unable to contact server/ Crisalix VR internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Crisalix VR » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Crisalix VR » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Crisalix VR on android.

Solve Crisalix VR black/white screens issue on Android:

Follow the Crisalix VR android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Crisalix, developers of Crisalix VR.

About this app

This is a medical app and you need to be a certified plastic surgeon with an existing Crisalix account in order to use CrisalixVR. Crisalix VR allows patients to visualize their own 3D simulations of plastic surgery in a VR environment. Please visit our website for more information.