t app not working? crashes or has problems?

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Published by Tandem Diabetes Care Inc. on 2023-12-12

Give yourself the freedom to more easily manage your diabetes with the t:slim X2
insulin pump and t:connect mobile app. • Freedom to deliver a bolus from your
smartphone* • Freedom to see clearly with a secondary display • Freedom to
be discreet with more places to wear your pump • Freedom to be in the know
with push notifications to your smartphone • Freedom to connect your wireless
data *Requires a t:slim X2 insu.

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Most reported problems

Reported Issues: 1 Comments

By Carolyn Bateman 11 months ago

Can't even get app to open. When I click it, it opens for a second then shuts down. Force stop did not work. Wondering if I need to uninstall.

Common dislikes about t app

- Issues with not seeing the blood glucose graph or bolus tracking at times

- Gray background sometimes appears

- App crashes intermittently throughout the day

- Cannot adjust the pump from the app

- Lost connection make sure phone and pump are near each other

Have a Problem with t:connect® mobile? Report Issue

Common t Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot t app on iOS and Android devices. Solve all t app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

t iPhone Issues and Solutions

t iOS app crashes, not working, errors
t iOS app network issues
t on iOS has black/white screen

t Android App Issues and Solutions

t has errors/crashing/not working
t server network connectivity issues
t has black screen

t iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever t app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix t app crashes or not working on Iphone (iOS):

Close and restart the t app on iPhone
Update t app to the Latest Version for iOS
Uninstall and reinstall t iPhone app
Update your iPhone to the latest iOS version

Fix t on iPhone unable to connect to server/internet connection issues::

To resolve t network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix t black/white screen (blank screen) on iPhone:

Follow the t iOS app troubleshooting guide Here →

t Android App Issues and Solutions

Fix t not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent t app issues:

Force Stop the t App
1. On android, goto "Settings" » click t app. » click "Force Stop".

Update t to the latest version on PlayStore

Clear t App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "t app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch t.

Fix t unable to contact server/ t internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click t » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got t » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch t on android.

Solve t black/white screens issue on Android:

Follow the t android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Tandem Diabetes Care Inc., developers of t.

100% Contact Match

Developer: Tandem Diabetes Care, Inc.

E-Mail: [email protected]

Website: Visit t Website

100% Contact Match

Developer: Tandem Diabetes Care, Inc.

E-Mail: [email protected]

Website: Visit Tandem Diabetes Care, Inc. Website

About this app

Give yourself the freedom to more easily manage your diabetes with the this app:slim X2 insulin pump and this app:connect mobile app. *Requires a this app:slim X2 insulin pump from Tandem Diabetes Care and a compatible smartphone. Additional restrictions apply. For more info, please visit tandemdiabetes. com/mobile-bolus .