JeffConnect app not working? crashes or has problems?

JeffConnect Status

Last Updated on 2024-03-20 by Thomas Jefferson University

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Summary of JeffConnect Problems 😠👌🔥

- App deleted account after it was made for one user

- Trouble getting into the site for some users

- Customer service not very helpful

- Contact with doctor not timely for some users

- App adds unnecessary aggravation for some users

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Common JeffConnect Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot JeffConnect app on iOS and Android devices. Solve all JeffConnect app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

JeffConnect iPhone Issues and Solutions

JeffConnect iOS app crashes, not working, errors
JeffConnect iOS app network issues
JeffConnect on iOS has black/white screen

JeffConnect Android App Issues and Solutions

JeffConnect has errors/crashing/not working
JeffConnect server network connectivity issues
JeffConnect has black screen

JeffConnect iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever JeffConnect app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix JeffConnect app crashes or not working on Iphone (iOS):

Close and restart the JeffConnect app on iPhone
Update JeffConnect app to the Latest Version for iOS
Uninstall and reinstall JeffConnect iPhone app
Update your iPhone to the latest iOS version

Fix JeffConnect on iPhone unable to connect to server/internet connection issues::

To resolve JeffConnect network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix JeffConnect black/white screen (blank screen) on iPhone:

Follow the JeffConnect iOS app troubleshooting guide Here →

JeffConnect Android App Issues and Solutions

Fix JeffConnect not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent JeffConnect app issues:

Force Stop the JeffConnect App
1. On android, goto "Settings" » click JeffConnect app. » click "Force Stop".

Update JeffConnect to the latest version on PlayStore

Clear JeffConnect App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "JeffConnect app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch JeffConnect.

Fix JeffConnect unable to contact server/ JeffConnect internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click JeffConnect » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got JeffConnect » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch JeffConnect on android.

Solve JeffConnect black/white screens issue on Android:

Follow the JeffConnect android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Thomas Jefferson University, developers of JeffConnect.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit JeffConnect Website

Privacy Policy: http://www.jefferson.edu/privacy

Developer: Jefferson University & Hospitals

63.64% Contact Match

Developer: New York-Presbyterian Hospital

E-Mail: [email protected]

Website: 🌍 Visit NYP Connect Website

About this app

You can use this app whenever you want, but more specifically during unforeseen injuries or health issues, after your doctor’s office has closed, when traveling, or when you have transportation problems or mobility issues. For life’s unexpected illnesses and injuries, this app allows you to schedule a video visit with a doctor around your lifestyle or availability. Privacy is extremely important to us, so this app ensures that your visit is secured and HIPPA compliant. * This Service is not intended for emergencies. Within minutes, we will connect you with a doctor so that you and your loved ones feel better, faster. Our physicians will diagnose, advise, and recommend the best treatment solutions for your condition. Want to see a doctor now? Use this app from the comfort of your home or the convenience of your work. this app travels with you on your vacation too. We can help with many problems. You can also use this app for your children. If you are experiencing an emergency, call 911 immediately.