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by Codfiddle

I have been using this app and from what I can tell it is mostly a waste, unfortunately.

Here are some issues:
1- you cannot adjust the pump from your app.

I understand the potential issues with this considering it is a medical device and all. However, it would be great to have a pin or something I could input to pump insulin from my phone. This could create that confirmation attribute that is needed to prevent accidents. The pump is almost annoying to pull out every time I need insulin.

2-why on earth can I not remove notifications from my app.

What is the purpose of this app if I can’t even remove the notifications that alert. Many types just say remove from pump. That would be fine except it kills my battery to clear these things.

3-keep it from KILLING MY PUMP BATTERY!

What I mean by this is simple: because of the lack of interface on the app, I must interact with my pump physically which creates screen time and drains the battery. I can do without a phone…a pump not as much.

This app is only good for sharing. I’m not all that concerned on the dr seeing something that me - a diabetic of 33 years (pump for 17)- won’t see and adjust before our next meeting. What I need is freedom and independence from the physical touch.
I will almost definitely delete this thing soon if nothing changes…

by Minnie Mouse74

I loved this app. Very informative. I was actually happy that I could see all the information on it. But. Then came the “lost connection make sure phone and pump are near each other” okay whatever. No biggie I suppose. Maybe it was close at that time. Even thought I had my phone on my night stand. Then I got more alerts like this. I’m like wth, my phone and pump are right beside of each other. Guess what? Now it shows they need to be near each other again. My pump on my shirt. It’s there with a clip so it’s not going anywhere. And as you see, my phone is in my hands. So they are near each other. These things are always near each other. Right now it’s telling me that my pump has lost connection over a day! This app to me is trash. It’s a good thing I have the other app that alerts you if my blood sugar goes to high or low. Because this app, is useless!

by 362718

I like the app layout and the ease with which you can scroll back and see blood glucose levels throughout the day. However, my information rarely appears. The app shows me my current blood glucose, but has large gaps of information throughout the day. Sometimes, it shows me my glucose level and tells me I’m disconnected at the same time.

I reached out to customer service and they told me to make sure the Bluetooth was connected, it was. They told me to delete app and reinstall, which I did, and it still doesn’t work. Then they reassured me that the data was there on their end, so I didn’t need to worry. Well, I still can’t see it.

My dexcom app has all of the data present on its mobile app, so I don’t think it’s a connectivity issue. I’m running a new iPhone and I always have my phone in the pocket next to my pump.