Contact t:connect® mobile

Listed below are our top recommendations on how to get in contact with t:connect® mobile. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact t:connect® mobile. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).

NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Tandem Diabetes Care Inc.

Social Support and Contacts

• 
  By iamdjmayhem

  3

  Disappointing

  Had to call tech support to get my pump connected to the app, apparently my pump wasn’t properly attached to my account and a dev had to do it manually in the database. I’ve been using the app for the last day, and I find it to be a let down. It’s an ok quick overview, but we really should be able to access more data, imo. -should be able to drag a line across the chart to inspect bg, basal rate, and what mode my Control IQ was in at that time. -needs a customizable widget (which will be much more prevalent in iOS 14 -would like to be able to interact with the pump from the app (that’s a big ask, I’m sure the FDA clearance on that is tougher) -notifications have such little information, I turned them off -the UI looks super antiquated -I should be able to export reports from the app The dexcom app is so great, I’m definitely judging this against it... and it’s losing big time. Would also like if they had an API that dexcom could just tap into... since their app is much better. It’s a start, but has a long way to go in being useful.



• 
  By LeslieL0314

  4

  Fabulous App for TSlim Users

  This a beautiful and well designed app for anyone who uses a TSlim pump. My 11 year old daughter is a T1D and I am always asking her, “how many units do you have on board? How many units are available? Do you need to charge?” I was exhausting these questions offer. Now I can look for myself on my phone and help her manage her pump. My only issue/ suggestion is the app only works for us if I’m within range of her pump. I wish I could have access to this information, like Dexcom, while she is at school. This app would be beautiful for working parents of “not yet” independent T1D. Thank you for this beautiful app.



• 
  By Chase Lak

  4

  Data, Graphs, and Control-IQ (Oh My)

  This app allows a very seamless dashboard that displays all kinds of data. I can see control-iq basal rates and insulin delivery to the thousands decimal place and current information (what IQ is current basal rate, blood sugar level, and last bolus). It’s also nice to have the data sent to the web application so my doctor can access without having to be “plugged in” to my laptop directly. The only thing I wish the app had was the ability for other users to remote monitor. It’s such a great feature with Dexcom’s app I wish it could be implemented on the Tandem app.

1. Pulling issues faced by users like you is a good way to draw attention of t:connect® mobile to your problem using the strength of crowds.
2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
4. If you are a t:connect® mobile customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using t:connect® mobile.