Contact Nexo Support

Edit: The developer responded that the minimums are displayed on their website, with the minimum BNB required 2.5. I just tried to repay with 2.6 BNB and it still says my repayment amount is too low so I’m removing another star for this frustration. I think the service isn’t bad but everything about this app is frustrating. I understand that because of recent increased usage, some services are slow, but I haven’t been able to deposit certain coins for over a week because Nexo can’t seem to generate wallets for me. It makes paying back my loan a huge chore. Then when I finally get a coin deposit to work, it’s telling me the amount I’m trying to pay back is too low (1 BNB). Pretty ridiculous, there doesn’t say any minimum for repayment. Even putting in the amount to repay is a hassle, the numbers move around awkwardly when you’re trying to put in a certain amount. I’ve been using similar apps and it seems like they all do the same thing but much better, and the moment I can terminate my loan I will be abandoning Nexo. I gave an extra star due to the ease of starting a loan and waiving withdrawal fees but the negatives of this shoddy app far outweighs the positives.

I deposited the required amount in Stablecoin into the wallet for an “automated loan” I started seeing the compounded interest which is good. When I tried to request a loan, it was rejected because I did not have more than 50% of a different currency. Nowhere does their website indicate this. I have spent the last few days combing through their website and am unable to verify what their support staff indicated in their email. Their support staff emailed me stating that a wallet must have more than 50% in another asset in order to comply with Anti Money Laundering Laws. My poor little wallet is valued under $1000 and was flagged for Anti Money Laundering compliance. They have not been able to cite these laws for me and was more than happy to inform me that they are not required to state them in their terms of services. Very sketchy and false advertising. I will continue to play along and continue to paper trail my efforts because I want to believe in this platform. So far they have not delivered on their promises. In addition! The platform is clearly NOT automated as claimed.

For someone asking to take control of my crypto in exchange for interest, you would think program design would be their top priority. It’s not. I’ve had an account less than a week and have had to reach out for support 3 times so far!!! First time, email verification links didn’t work,. Then when I reached out, they gave a template answer and didn’t even read my question. Answered something else. I reviewed the response and finally got an answer 4 days later. And it required me going on the desktop and copying links that were dead. Now I’m onto literally step 2 which is identity verification. Errors here now!!?? I tried on my computer but it’s older so the webcam is not premium so it’s too fuzzy to see my ID absolutely perfectly clear. The app will not let me identify myself. And I get yet an error if I try to go through this way. Absolutely ridiculous. And you want us to trust you with our money?! Laughable.