Contact Uphold Support

This company has either really terrible customer service, is running a fraud, or both. I verified my account in order to deposit funds. Once I try to withdraw they verify me AGAIN only this time they RESTRICT MY ACCOUNT immediately after (you can deposit but you can’t withdraw... shady restriction). They’ve restricted it for a week, I have sent countless emails to try and get support and if I got a reply it was a few days later so they can tell me “they’re working on it” a process a simple as verification, they need weeks to work on that apparently... what’s more likely is they realize they make more money the longer your funds stay in play and so they trap you for days to weeks on end, holding your money hostage and taking a percentage on every transaction (more transactions are likely when your money is locked in your account). Over a week in and I get logged out of my account and can’t sign back in. No word from support, no word about my money, everything just gone and with no one to talk to. I’ll be filing a lawsuit against the company, if you were thinking the same get in touch with me and we can make this a class action. Apple check who you allow on the AppStore before you get mentioned in the case as well. Uphold let me back into my account and give me money before I take drastic measures over 100$ and 1000$ in lost potential profit being I had the money available to me right now, but I will take those measures if necessary.

It’s crazy how everything works fine until you start making a profit and want to sell. It’s infuriating to have to watch on a different app your profits slip away because you can’t get into Uphold to sell. Had this app for less than 24 hours and lost all profits because I didn’t have access to my account because of server issues. Magically it finally work after I loose every single dollar and more I had gained. Totally unacceptable for a company dealing with money. I can accept the risk of investing and loosing money on bad investments but to lose money because the company you are buying through has an antiquated system that for some reason never works when you are making a profit just seems like a scam to me. Already looking for an alternative. How can a company be so irresponsible when it comes to others money? There has to be laws for such incompetence. My suggestion is don’t waste your time or money with this app. I honestly have never hated an app this much. Be warned, you could loose EVERYTHING because of their incompetence because it never works when you need it the most. Thank god I started with a much smaller amount than I originally planned to invest. Now reading through all the reviews I can already tell it will be a miracle if I ever get my money back because of the difficulties everyone is having pulling their money out.

I’ve been holding Xrp for some time now- nearly 20,000 of them to be exact. My account out of the blue recently came up as “under review” which I’ve had previously but it was just due to proof of address and small stuff like that- my assumption was an expired credit card/etc. I reached out only to be told that “ Based on a regular review of your account, we regret to inform you that we can no longer offer you an account. We’re unable to disclose the reason for these reviews, or their outcome, and we fully appreciate how frustrating this can be.” I was also told somebody would be in touch shortly to go over getting my refund and that somebody hasn’t reached out. I’ve hodled nearly 20,000 Xrp just to have my dreams shattered my uphold. I messaged and asked why the app still allowed me to deposited money til I was blue in the face but sending to another wallet or withdrawing my money was disabled…heck they’ll even let me convert my Xrp to another crypto. They then said they’d get me in contact with somebody to issue a refund. Since then I have yet to hear from a soul. They sent me an email with a link for reasons they may suspend your account and the reasons listed are incredibly vague and essentially say we can suspend or close your account for any reason and will keep you updated if/when you’re assets become available to you.